Jl. Raya Kuta, Kuta, Kec. Pujut, Kabupaten Lombok Tengah, Nusa Tenggara Bar, Lombok, West Nusa Tenggara, 83573, IndonesiaView Hotel Details
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Jivana Resort Guest Reviews
4.6/5
Great
56 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(56)
Positive reviews(40)
Reviews with photos/video(8)
Negative reviews(6)
Mohamed El Bousmaqui
Deluxe King Suite
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 18, 2024
Everything was just perfect
BB Daddy
Luxury Single Room, 1 King Bed, Private Pool
Stayed in Dec 2023
Solo travelers
42 review
3.2/5
Posted on Mar 19, 2024
Bugs and mosquitoes aplenty so do remember to keep your doors closed. Room has a large bed but a single seater sofa. Room isn't big, rather small.
Pool with 2 deck chairs, overlooking a pantry area with a dining table made for 4 and a sofa set to relax amid the hot weather.
TV quality is horrible. Staff said they will get an engineer to attend to issue. However issue wasn't fixed. Staff apologised during check out and only informed that issue can only be resolved by an extreme do over of the TV cables and what not.
Breakfast selection from a menu and not buffet style. Free roaming animals around the compound.
Peczer
Deluxe King Suite
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 24, 2024
JIVANA!! This hotel is even more beautiful than in the photos! As soon as we arrived, we were enchanted by the elegance of the place and the peaceful setting. The rooms are magnificent, carefully decorated and quite comfortable with a large outdoor bathroom. Everything is designed to guarantee total peace of mind. You can see fish and large turtles... it's pure bliss. The staff is impeccable, always attentive to our every need. We even had a perfectly adapted baby bed. The swimming pool is quite large. The plated breakfast is delicious and served in a peaceful atmosphere. The spa activities are superb, ideal for a moment of absolute relaxation. A true paradise that we don't want to leave. An address to share without hesitation!
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Ludanzhichidanbai
Deluxe King Suite
Stayed in Sep 2023
Couples
52 review
5.0/5
Outstanding
Posted on Oct 17, 2023
The outdoor bathroom is very unique, the room is quite large, the quiet garden is beautiful, the breakfast is also very good, and there are many snacks and convenience stores when going out, which is very convenient overall.
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Guest User
Deluxe Double Room, 1 King Bed, Pool View, Poolside
Stayed in May 2023
Couples
1 review
4.7/5
Amazing
Posted on Jun 3, 2023
Good hotel, good area. The restaurant is good. On the territory there are turtles, partridges, there are many fish in the ponds. The whole area is surrounded by greenery. Very relaxing hotel. Truly a place to relax.
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william m
Stayed in Sep 2024
Solo travelers
1.0/5
Posted on Oct 18, 2024
This really depends on your budget and expectations / standards. The staff are very friendly - the ones I interacted the most with were Aje, Dedi and Diwa - extremely helpful and pleasant. There is an open bathroom which invites unwanted guests. One one evening there was a Tokay gecko lizard near the base of the toilet. This was a bit bigger than my hand. Nevertheless these lizards can be a hazard especially if they latch onto your arm (hard to get off) or bite you. 4 staff came quickly and removed it. Still it left me uneasy for the rest of my stay. I kept all my amenities in the bedroom. Cleanliness - the net curtain (mosquito net) had blood stains on it and the deckchairs surrounding the swimming pool were all dirty and had stains on them. The restaurant is small and there are nice but limited choices over breakfast. If you don't like eggs, then you'll have an even more limited choice. The staff are very friendly - some are untrained and have very limited English. I am learning Bahasa Indonesian but I'd make sure you have google translate ready for words like "without" The rooms themselves need some maintenance as well. You need some welly to lock and unlock the front door. The air conditioning in the bedroom is loud and on full-power (and by the way, you need this switched on if you want a hot / warm shower). And you need it switch on otherwise it gets very hot and lizards start finding their way into the room. For me, this is at best a 3 star hotel.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience. We deeply regret that your stay with us was marked by discomfort and distress. Our priority is to ensure that all our guests feel safe and comfortable throughout their visit, and we take your concerns very seriously. We understand that your experience was unsettling, and we sincerely apologize for any distress it may have caused. While we have not received similar reports in the past, we are committed to thoroughly investigating the matter to address any potential issues. Please know that we are available to discuss this further if you wish. Your peace of mind is important to us, and we appreciate your feedback as it helps us improve our guest experience. Best regards,
Guest User
Stayed in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 4, 2025
An oasis of calm and beauty a short walk from bustling Kuta town. The resort is small, beautifully looked after and has a relaxing atmosphere with beautiful plants, a pond, tortoises and Guinea fowl. The food is excellent, service is great, we will definitely come back.
Olivia M
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jul 16, 2024
Best value for money with a 5 stars service in the heart of Kuta Lombok . This hotel has comfortable rooms with spacious showers and very comfortable bed . The restaurant food is delicious , the pool area very relaxing and the staff is so kind and helpful . Special thank you to the director Aji for an incredible stay and All the amazing restaurant staff , Rina , Eli , Lenni .. we will definitely come back . Terima Kasih
Response from Property: Dear Marianne. Thank you for sharing your positive experience with us on Tripadvisor! We're thrilled to hear that our resort exceeded your expectations and that you enjoyed our resort . It's delightful to know that our staff,provided you with exceptional service. We're also glad that our location provided the ideal balance between convenience and tranquility. We look forward to welcoming you back to the hotel Warm Regards Lalu wiratmaji Resort manager
Guest User
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 21, 2024
We had an amazing stay at Jivana and absolutely recommend this place. The staff were very helpful, super friendly and professional at any time. A wide variety for breakfast, lunch and dinner is offered and everything we ate was beyond delicious. The campus is a green oasis and beautiful wherever you go. We had a massage and a yoga class which we recommend as well.
Stephen B
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Sep 10, 2024
Our return stay at Jivana was like coming home. The peaceful, quiet and familiar landscape was again so welcoming. We had a poolside suite ,which was spacious and airy, with the undercover, outside bathroom. The staff were so friendly and welcoming. Special thanks to Dewa and his multiple attempts to contact the airline for me. Everything in the resort is so well thought out including the lovely restaurant to the wonderful pool.( the most child friendly pool we've come across) Thanks for another great stay to Steve & Kadek and the team. See you next year.
Response from Property: Dear Valued customer Thank you for sharing your positive experience with us on Tripadvisor! We're thrilled to hear that our resort exceeded your expectations and that you enjoyed our resort . It's delightful to know that our staff, provided you with exceptional service. We're also glad that our location provided the ideal balance between convenience and tranquility. We look forward to welcoming you back to the hotel Warm Regards Lalu wiratmaji Resort manager
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Sep 8, 2024
Loved this resort. Beautiful tranquil gardens and a lovely pool, and we enjoyed seeing the resident tortoises roaming around. The room was quiet and very clean. Breakfast was good, and we ate a couple of times at the restaurant and found it good. It's only 5 minutes walk to the main road in Kuta for the restaurants and bars, so really convenient, but it felt like a real haven. On-site yoga classes were great.
Guest User
Stayed in May 2024
Other
5.0/5
Outstanding
Posted on Jun 20, 2024
What can I say but wow !What a fantastic place absolutely stunning surroundings with guinea fowl and large tortoise roaming free hundreds of koi carp around the reception /dining area and around all the canals that are linked to the bungalows .The gardens are immaculate and the pool area wow 😮 The bungalows are beautiful with all the facilities you need and are spotless .The staff are amazing and so is the food .Location is great for restaurants shops etc with the beach a little further away .We only stayed 4 nights as it was the last stop of the holiday (wish it could have been more ) There is yoga class for those who want it .I cannot fault anything with this beautiful accommodation and would love a return visit .It feels 5 star luxury and you really feel like somebody staying here ... highly recommended 🙂
Guest User
Stayed in May 2024
Other
5.0/5
Outstanding
Posted on Jun 6, 2024
What a lovely resort! The garden is so beautiful. We stayed in a villa with private pool and loved it. Room is spacious and the bath room is outdoor. We stayed here for a week and came one day later because our flight was cancelled. We booked non refundable but the manager made a deal with us which was very attentive. The manager was a very helpful person and also Dewa at the reception took care of us and helped where he could. Overall the service is outstanding. Breakfast is of very good quality. The spa is very popular, so book on time, but it is worth it. Location is fantastic, on walking distance of the restaurants. I will come back for sure!
Guest User
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on Jun 3, 2024
From the moment we entered this luxurious boutique resort we were treated like we were staying with friends. The staff are wonderful! We were greeted with friendly happy staff and check in was a breeze. Once we crossed the little bridge over a pond full of gorgeous Koi we entered our lovely cool and spacious villa we felt at home. Super clean amenities and a very comfortable bed. Strong reliable internet was very helpful for my husband who had to work online during our stay. The sparkling infinity pool with swim up bar was right in front of our villa, and the professionally landscaped grounds are stunning - congratulations Steve! We had dinner in the gorgeous restaurant and the every meal was delicious and presented like a piece of art! Special mention to all the staff from the grounds keepers, cleaners and security however I would like to personally thank the attentive staff - Agus (Jack of all trades), Sharla, Elli, Dedy, Luluk, Rosa and Gato are amazing and a true credit to the resort. (I hope I have spelled everyone’s names correctly!). We look forward to returning and staying again when we next visit Lombok and will be recommending Jivana Resort to all of our friends. Many thanks for hosting us - terima kasih!
Socrate1979
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Mar 27, 2024
I stayed in this gem for 6 nights with my family. This is a peaceful resort where it’s possible to find peace and relax. I had the Orchid villa with private swimming pool, the rooms were clean, the air conditioning system was perfect. The noise? Yes, during the night is possible to hear the prayer but it hadn’t bothered us. Furthermore, the staff provided us with some earplugs that we haven’t used. All the personnel is very welcoming, professional and keen of them job. They do all the best to make you happy and smiling. The food is delicious, the chef is clever and the menu is various. I totally suggest to spend some days in this heaven.
Response from Property: Dear socrate 1979 Thank you for sharing your positive experience with us on Tripadvisor! We're thrilled to hear that our resort exceeded your expectations and that you enjoyed our resort . It's delightful to know that our staff,provided you with exceptional service. We're also glad that our location provided the ideal balance between convenience and tranquility. We look forward to welcoming you back to the hotel Warm Regards Lalu wiratmaji Resort manager