Hotels near Carrefour Telessou, Lome

I booked a deluxe but was upgraded to an executive room as a bonus because the hotel is in soft opening. The room was spacious and had nice bedding as well as a smart TV which you don't see much in hotels in this region. They have the usual gym, pool etc but also a few unexpected things like a golf simulator and a relaxation room with massage chairs. The service is attentive also. I will definitely be back.

Probably the best hotel in Lomé. The rooms are large and comfortable with plenty of storage. Staff are attentive and friendly. The rooms, pool and lobby areas are all clean and well maintained. Breakfast has a wide choice of foods including fruits, cereals, made-to-order omelets and hot foods.

I had quite high expectations about this hotel, looking at their website. I know the Onomo family and I would’ve never expected such a bad experience. Things started to go south even before the arrival: I had checked in online, following their email, and during the process, I ordered a private pick up from the airport. Not only didn’t I find anyone waiting for me, but when I called the hotel, they told me that the collective pick up would’ve arrived in a few minutes. Well, it took more than one hour… Then, after the check-in, I went to my room, which was supposed to be a junior suite, but I found quite a standard room, moreover one of the few without the balcony. Rooms do not isolate from noise, I could hear everything happening in the corridor, in the next rooms In the leisure area. The restaurant is crazy prices in relation to the area, the food is less than basic and the wait is way too long. For a cheeseburger you can wait even 90 minutes! On a Sunday, there was a private event, with loud music, even during the early afternoon, while you may want to relax. Because of this event, we had several blackouts during the evening. Finally, the staff is honestly the worst I have ever met: slow, unfriendly, careless, They just hang around, doing nothing but talking one another. If you have a request, first, you have to wait they finish chatting. On a Sunday night, around midnight, some of them were cleaning the restaurant area with loud music and screaming as they were having a party. They woke me up and I had to ask them to respect people sleeping. Totally unacceptable! I will have to come back to Togo, but for sure I will never come back to this hotel, probably the worst I’ve been to.