With a stay at Hotel DC in London (Newham), you'll be a 4-minute drive from Westfield Stratford City and 8 minutes from ExCeL Exhibition Centre. This hotel is 5.2 mi (8.4 km) from Tower of London and 5.4 mi (8.6 km) from Tower Bridge.
This hotel offers offsite parking and designated smoking areas.
Grab a bite from the snack bar/deli serving guests of Hotel DC. A complimentary buffet breakfast is served daily from 7:30 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 47 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include electric kettles and blackout drapes/curtains, and housekeeping is provided daily.
2023.12.14
Great hotel right we’re we needed it nice clean room ,good tv ,quiet,warm, with air conditioning,good shower,kettle in room but complimentary coffee machine downstairs that does hot chocolate! Complimentary breakfast that was spot on good quality ! All Staff are great. Parking is an extra if needed. That good I just booked again
Discover unparalleled luxury and comfort at Hyatt Regency London Stratford, a stylish hotel nestled in the heart of Westfield Stratford’s vibrant urban shopping and entertainment complex. Our prime location offers easy access to the Queen Elizabeth Olympic Park, where iconic venues such as the Copper Box awaits your exploration. Immerse yourself in the elegance of our hotel while enjoying the convenience of being just steps away from the dynamic attractions that make Stratford a captivating destination. When seeking exquisite accommodation amidst the bustling energy of London, our Hyatt Regency is the perfect choice for an unforgettable stay in one of the most exciting districts. Experience the epitome of hospitality at one of the finest hotels in Stratford, London.
GGuest User2022.10.09
Wonderful hotel with excellent location. The room was clean, very comfortable and had great view of the London Stadium. The location was amazing, next to a huge Stratford Shopping Centre and to the subway station with many subway lines. The staff was friendly, professional and very helpful. KUDO to the Concierge Staff, especially NALEEF, DANIEL, AND ONE OTHER GENTLEMAN (sorry! i forgot his name). My wife got pickpocketed in London. The Concierge staff, especially Naleef, went above and beyond their duty to help us to deal with our distress moments. He advised us to report the theft to the London Police, and also the Concierge staff helped us tremendously to deal with our stolen credit cards. We really appreciated what these amazing staff did for us. Thanks so much to Naleef, Daniel and to all the Concierge staff for making us feel so welcome and for all your unforgettable help during our stay. The world needs more of these people like your Concierge staff. Hyatt should be very proud to have these amazing Concierge staff. We certainly will return to this Hyatt hotel in the future and would highly recommend this Hyatt hotel to anyone!
Conveniently situated within Westfield Stratford, with seamless connections to Canary Wharf and the city, Hyatt House London Stratford offers contemporary studio and one-bedroom suites. Each suite is thoughtfully designed, featuring fully equipped kitchens, elegant living areas, and an array of complimentary amenities. Guests can enjoy inclusive daily breakfast, 24/7 access to the hotel’s Fitness Centre, and the convenience of an inviting bar and restaurant. Additionally, the aparthotel provides practical laundry facilities for added convenience during your stay.
GGuest User2023.07.30
Pros: Great room, spotless and fab shower that we never wanted to leave as it was very nice and powerful. The mattress was soft, we like a firm mattress, but it was fine. Excellent location for the Olympic Village events. The outdoor drinks area was very nice, had some lovely cocktails, which were reasonably priced. Lovely furniture and nice extra touches such as blankets outside, but not needed in July. Breakfast was very nice too, nice selection all high quality foods, hot and cold. We ordered fish and chips from the room service menu and a Caesar salad, it was the best fish and chips that we had eaten in a long time. Excellent, well done chef. Cons: The lifts stunk of sewerage, I-can only assume that there are drains below, it, it was awful, but on balance it was just in the lift. The staff at Reception weren’t massively friendly, we asked about paying for the car park and the replied was, ‘it’s nothing to do with us’, maybe but it’s essential knowledge for a guests stay. All other staff were lovely in the restaurant and a special mention to the lady that delivered our room service. Thank you.
Excellent
52 reviews
4.5/5
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₹ 12,901
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With a stay at Holiday Inn Express London - Stratford, an IHG Hotel in London (Newham), you'll be within a 10-minute drive of ExCeL Exhibition Centre and O2 Arena. This hotel is 4 mi (6.5 km) from Tower of London and 4.2 mi (6.8 km) from Tower Bridge.
At Holiday Inn Express London - Stratford, an IHG Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Stay in one of 153 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include phones, as well as safes and coffee/tea makers.
GGuest User2022.10.23
Have stayed in a HIE before so checked how close this was to the ABBA arena and saw it was only about 15 minutes walk away. Arrived just after 2.00pm and room was ready. Check in efficient and polite - room was clean and had everything needed for a one night stay or even more. Tea and coffee making equipment and supplies provided, iron and ironing board, room safe and sufficient hangers. Had a drink in bar before heading out then another when we returned. Lots of fellow concert attendees to chat to! Breakfast more than adequate. Although we don’t usually have the hot food, the fruit compote and yogurt were delicious and there was plenty of choice of other things. All the staff were extremely pleasant and everywhere we saw was clean. We were very glad we had chosen to stay here. Would definitely recommend. Excellent value for money.
London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free WiFi. So whether you're here to take in a show at the O2, shop til you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.
GGuest User2025.01.07
Really lovely trip here. Location is great, has many underground lines here, and has a super large mall just 3 minutes walk from the hotel. Staff are great as well and friendly!
Only concern was that there is only 2 washing machine and 2 dryer in the laundry room, and 1 washing machine was spoilt during my stay.
The Gantry London, Curio Collection by Hilton provides a great place for travelers to relax after a busy day. Visitors to London will find that the Gantry London, Curio Collection by Hilton is a fantastic accommodation choice. The hotel is only 1km from Stratford Railway Station and 10km from London City Airport, giving guests a number of convenient transportation options. The closest major public transportation, Stratford Metro Station, is only 900m away. Seeing London's sights from this hotel is easy with London 2012 Olympic Rings, Randy's Wing Bar (Hackney Wick) and London Aquatics Centre all close by. In their spare time, guests can explore the hotel's surroundings. This London hotel provides parking on site. Germaphobes can rest easy - the level of cleanliness is highly rated at this hotel. For guests traveling as a couple, this hotel is consistently one of the most popular choices.
SSal Jobe2024.10.22
Great stay, I’ve now stayed here multiple times and this has become a true favourite, great access to train lines, Elizabeth Jubilee, DLR, central and over ground including national rail, Westfields on your doorstep, STK restaurant on the top floor of your hotel!
With a stay at Crowne Plaza London - Docklands, an IHG Hotel in London (Docklands), you'll be a 2-minute drive from ExCeL Exhibition Centre and 9 minutes from O2 Arena. This 4-star hotel is 4.6 mi (7.4 km) from Tower of London and 4.7 mi (7.6 km) from Tower Bridge.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 210 guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.10.15
I stayed here for 3 nights while working at an event at the nearby ExCel. After travelling from Scotland and spending the afternoon in the centre setting up for an event, I was looking forward to a clean and comfortable room to relax and have a good night sleep in. That’s exactly what I got. The room was bigger than I expected, very comfortably furnished and super clean. I liked being able to open the window as I like fresh air coming in. There was plenty of external noise from both the building site at the back (which my room was facing, but I was out working all day so didn’t bother me), and overheard aircraft. However, I never heard a thing at night with the window closed and I slept really well every night. Breakfast was very enjoyable, good quality, good selection, freshly cooked and well presented. It was ideal for starting my busy days. This hotel was absolutely perfect for my needs. Close to the venue, and a room which was lovely to come back to after very busy days to unwind and relax in. If returning to this area again, it will definitely be my first choice to stay.
With a stay at Novotel London ExCeL in London (Docklands), you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. This 4-star hotel is 0.2 mi (0.3 km) from IFS Cloud Royal Docks Station and 0.3 mi (0.5 km) from The Crystal.
Be sure to enjoy recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.
Stop by the hotel's restaurant, Upper Deck, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in London? This hotel has facilities measuring 4530 square feet (421 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 257 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.10.23
As I was working at a convention at Excel this weekend this hotel is certainly perfectly situated within a 3 min walk. I arrived Friday evening and was met with a completely soulless and uninspired welcome. The room (I was on the 9th floor) was spacious and certainly clean on arrival. I've stayed in several Novotel's recently, but the design here again is lacking in any individuality and feels very oppressive. A large bathroom, lighting was adequate, and for some odd reason the designer felt there was a priority for an electric opaque panel that could allow your guest to watch you shower if they wanted?! Thankfully I was alone, i wouldn't have wanted to share as every time the bathroom is in use the entire room lights up as the light bleeds through the floor to ceiling panel. The bathroom seemed lacking in any toiletries, and had nothing in the shower cubicle so I had to use the hand soap (I normally pack my own but other experiences in this chain gave sufficient toiletry options). In the morning I discovered the drain was blocked and so I partially flooded the bathroom as I hadn't fully noticed, it took nearly 10 minutes for the water to eventually run away. A call to reception got this fixed for my return that evening. Frustratingly as a tea drinker I am always baffled as to how coffee drinkers get so many options, but I only get 2 satchets of breakfast tea. Prob in 7/10 hotels I now stay in housekeeping always fail to acknowledge that I have only drunk tea and don't bother to replenish, something I only discovered as I woke up at 5am. Is it really that hard when they have replaced the milk? My room was warm upon arrival, so I dialled the control off. I woke several times in the morning due to the heat, opening the window made little difference as there is no air flow and just the sound of outside units whirring. I turned the control off but it made no difference and after a weekend its stifling, not helped when housekeeping leave the mirror light on which generates yet more heat. The bar was a miserable experience, the staff are completely unwelcoming, barely speak to you, don't listen to your order and seem unable to even acknowledge you. 2 friends came to meet me on Saturday night and had the same experience so we opted to go to another hotel bar for drinks and food instead. On arrival I had asked for the wine list/bar menu, but was told what I was given was completely outdated and incorrect...so why is it not replaced? Breakfast was OK, again just lacking in any form of customer engagement. All in all it was a functional space with a comfy bed but in this area it comes at a premium. It's a spacious hotel that just lacks any warmth, either in the decor OR in the customer interaction from the staff. I stay in several of the other chain's hotels up and down the country so was a little surprised by this experience, I won't be staying here again on my next visit to Excel.
With a stay at Britannia The International Hotel London, Canary Wharf in London (Canary Wharf), you'll be within a 10-minute drive of Tower of London and Tower Bridge. This hotel is 3 mi (4.9 km) from ExCeL Exhibition Centre and 3.8 mi (6.1 km) from London Bridge.
Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.
Satisfy your appetite for dinner at Jennys, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 7 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Stay in one of 601 guestrooms featuring flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
EEzzadventurer2024.12.15
This hotel is amazingly well located in Canary Wharf. The hotel was well maintained, clean and had lovely decorations for Christmas. The staff were helpful and effective. The bed was comfy, the bathroom was a good size. No complaints. Can't believe it was less than £100 just before Christmas in central London!! Great value. The view of the canal and Canary Wharf was fantastic.
With a stay at Novotel London Canary Wharf Hotel in London (Canary Wharf), you'll be within a 10-minute drive of Tower Bridge and ExCeL Exhibition Centre. This 4-star hotel is 2.9 mi (4.6 km) from Tower of London and 4.1 mi (6.5 km) from London Bridge.
Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and bike storage.
Enjoy a meal at Canary Coffee or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services.
Make yourself at home in one of the 313 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2024.05.21
I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!!
Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.
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Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.8/5
Outstanding
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
KKevin1234Very nice hotel attached to the Royal National Hotel with a great location. Rooms were a good size with decent storage. Beds were super comfy and they included a fan in the room in case it was too warm.
The hand soap, shower gel and shampoo smelt amazing!!!!!
Breakfast is in a different area to the main hotel and is very nice.
Staff were very friendly and helpful. I would happily stay here again.
GGuest UserThis hotel is a clean modern hotel which is well maintained. My wife and I stayed here twice, for 3 and 4 days respectively while touring the UK. The rooms were comfortable for sleeping, quiet and the air-conditioning worked well. The bathrooms were well designed and very clean. Housekeeping was fine. The major problem was that both of our rooms were very small and they had virtually no space for clothing. There was no usable drawer space and closets were tiny and had an inadequate number of hangers as well. If you are traveling for other than 1-2 days, there is no place to put anything. Living out of suitcases for 4 days or more does not add to the enjoyment of one's trip. The Breakfast is at best, just OK. There is a minimal amount of fresh fruit and while you can order off a hot breakfast menu, most things we ordered were not very good, so we stopped doing that. The Reception staff was marginally helpful. No one came to help us with our luggage. If you need a taxi or limo to take you to the airport, you are on your own. In addition, the front of the hotel is covered by bus stops so the taxi or limo has to try to find a place to pull us to load or unload. There are just a lot of annoying things about this hotel, some could be remedied, others probably not. For my next visit to London, I will not be staying here.
GGuest UserStay was great until I found out they took money from my bank for breakfast I didn’t take. I stated at check-in I didn’t want breakfast as I was at work early the following day.
I called the hotel for a refund, only to be told I need to send an email to the manager and they would check the cctv to ensure I didn’t attend breakfast.
GGuest UserJust leaving Holiday Inn Sutton and have had a truly wonderful stay. This hotel was used as a base for exploring London and surrounding areas and can't recommend highly enough. Ok we're not talking 5 star luxury, but if you're looking for that common sense should tell you to book elsewhere. However if you're looking for CLEAN (so important) and comfort with EXCELLENT staff then this will be for you! Staff are honestly some of the best I've encountered (even in 5 star hotels) and I don't say that lightly. Restaurant, front desk, housekeeping, health club all an absolute credit to the hotel and brand. Thank you. Nothing was to much trouble and you made our stay really great. It's the morning and evening acknowledements and friendly vibe and all the little touches that really do go a long way. We'll be back and would highly recommend this hotel and if there's a way to reward staff on duty 27th-29th August 2022 please do :)
CChua Yuet LeeWe are stay at this wonderful hotel for one nights.
Here are our honest comments:
1) The location is convenient, just two bus stops away from Terminal 5 by the No. 423 bus.
2) The bedroom is elegant and equipped with modern facilities. It is very clean, comfortable, and comes with high-quality bottled water, tea, coffee, and cookies.
3 )The bedding is also very comfortable for sleeping.
Overall, Keep up the good work and continue to provide high-quality service at a reasonable price for your customers.
Best regards, Kit Chua Malaysia
GGuest UserHotel staff are very welcoming and helpful. The hotel is located perfectly for a visit to West Field shopping complex, 5 minutes walk away. The room we booked was the lowest priced available without breakfast included. It was clean and well presented as you expect for a Hilton. Tea and coffees provided as well as a fridge. The bathroom looked tired with heavy wear around the lower door and skirting given an appearance of shabbiness. That said it was clean. Also thankfully it wasn’t cold outside ( just wet ) as the heating wasn’t functioning.
GGuest UserWe stayed 3 nights here, first night the rooms were wrong, after going to reception the ignorant woman behind reception was no help. Her male colleague changed the rooms on day 2. All 4 rooms were dumps, not fit for 1 star. Our room in the basement was directly above the tube line, you could hear it travelling every few minutes. Health and safety doesn't exist here. Breakfast is basic, no hot food and the milk was sour and stored in a flask. Everywhere except reception is filthy. The bar was closed for 2 of the 3 days we spent here as the barman did not turn up for work and nobody else was authorised to open the bar including the manager. 10 pounds charge to store your luggage while you wait to get checked in!!! While passing through reception at various times we heard at least 6 people complaining about the rooms they had been allocated. Nothing matches the photos online. Windows unlockable, safes not working, corroded tap in the ”newly refurbished bathroom”, showers blocked. Well over priced for what it is. This place is not a hotel!! Unfortunately 0 stars is not an option.
GGuest UserDon’t know where to start. The room it self wasn’t where the reception was, turns out it’s about 100m down the road & round the corner, making the below issues not worth chasing up for a short stay. A horrible smell, Very sewage/stagnant water I would say. Which come from the bathroom sink, which hair & gunge was blocking it leaving a slight blockage. Very cramped, you couldn’t swing a cat around the room. Window latch was damaged, led to feeling insecure even being high up. Dodgy wall fittings. Inc now where to hold the shower head on the wall. Crap little kettle that was broken & burnt my partners hand. Rusty/dusty fan. No bin! All round a pretty grim place. This said room is what my guess is one of a few which is not advertised in the photos when viewing/booking.
AAngelI am writing to provide feedback on our recent stay at your hotel. While the location was excellent, we found that the hotel itself was in need of some improvements.
Firstly, I would like to highlight the positive aspect of our stay, which was the great location of the hotel. It was conveniently situated near various attractions and amenities, allowing us to easily explore the area. This was definitely a major advantage during our visit.
However, we were disappointed with the overall cleanliness and maintenance of the hotel. The rooms appeared to be in need of a deep cleansing, as there were noticeable stains on the carpets and walls. Additionally, the furniture and fixtures seemed worn out and outdated. A fresh coat of paint and new beds would greatly enhance the overall appearance and comfort of the rooms.
Furthermore, we found the lack of a welcoming lobby person to be quite disappointing. Upon arrival, we were not greeted or assisted by any staff members. This lack of hospitality made us feel unwelcome and left a negative impression.
In conclusion, while the location of the hotel was excellent, we believe that improvements are necessary to enhance the overall guest experience. A thorough cleaning, along with updates to the rooms and furniture, would greatly improve the comfort and aesthetics of the hotel. Additionally, having a friendly and welcoming lobby person would contribute to a more positive and enjoyable stay.
P.S. positive side- I truly appreciate the staff at the hotel who made the effort to move us to a more convenient floor. Additionally, it's always a pleasant experience when the breakfast lady is friendly and accommodating.
(No elevator/lift)
(I paid too much for 3nights so I was expecting a good place to relax after 27hours of travelling with a toddler).
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