Holiday Inn Express Hotels in London

To here because of catching the flight after checking out from the uni student hall. The hotel is close to Terminal 4 of Heathrow Airport and the instructions for going to the hotel are clear, just about 5 minutes from the terminal exit near Heathrow Terminal 4. Go upstairs via the lift to the level written 'hotel'. The staff is very nice and they allow me to check in at about 12PM which is normally after 14PM without any charges. The staff is friendly and willing to solve problems. The room I got is really nice and see no dust or trash in the room. The bed is nicely tidy and all the devices in the room like tv, clothes iron and its desk, dryer, etc. The free breakfast included for all guests is not very impressive but fair enough. It's a buffet and it had bread, beans, bacon, sausage, etc, just a classic all-day breakfast you can get in the UK. The check out process is simple, just drop the card into the box named Check Out and you can freely leave.

Just spent a week here with the family on an impromptu trip to London and let me say the hotel was a part of the reason the trip was so amazing. The service was awesome! The staff were polite, friendly and ever so helpful... Ali especially, who was very patient with us late at night when we were wide awake wanting to talk and have drinks. I will most definitely book and stay here again. One of my top recommendations.

My partner and I booked a room here to attend a concert at the RAH, and spend a little time in London (the usual touristy things). Checking in was OK; we did request early check-in (partner is an IHG member) but it wasn't possible on the day. Our bags were kindly kept in a locked conference room for us however, so we could nip out for refreshments after our travel and not have to worry about toting the suitcase about. After coming back and checking in, the room we received was pretty dark (pictures attached were taken during daylight). The only decent lighting was in the bathroom; the tea station/mirror had a small feature-light above it, same goes with the sofa, but there was no 'main light' in the room. Confusingly, there was a blue light for the bathroom that highlighted the glass panels (?). It didn't matter too much to us as we'd spent most of the day out and about but in the evening when we wanted to relax, I couldn't read a book or do anything that didn't require a bright screen like the telly or our phones. One of our key-cards stopped working after a trip out. Thankfully I'd brought the second one along! One of the hotel staff said that they can lose their power after being kept next to a phone - it was fixed straight away and we were more careful from then on, but might be worth letting guests know at check-in. We had breakfast both days which is laid out in a buffet - it was OK, and there's plenty of choice. Pluses; the shower was lovely, very powerful - and the mattress was just how I like it, so I've had a couple of good nights' sleep. Housekeeping kept the room nice and clean. The curtains are blackout, so you're not going to be bothered by light creeping in. The staff were lovely and are happy to provide complimentary toiletries if you've forgotten your toothbrush or facecloth - and, like I said, they kindly kept hold of our bag for us until we could check in properly, which was much welcome after a long travel. You're about 10 mins walk from the Tube; only a couple of stops away from the big museums and we could walk to the RAH easily (just under 2 miles). Might I recommend the Simya Korean restaurant if you like fried chicken; it's only 5 mins walk up the road and it was a superb evening meal. You're also near a Tesco Express and Costa, Starbucks, etc. All in all - it's affordable, the folks are nice, and it's somewhere secure to rest if you've got busy days in London ahead, but 'average' does describe it.

Staying here at the moment for 4 nights. Purpose of visit is for an appointment at Moorfields Eye Hospital which it is ideal for, less than a 30min commute. Room is clean and tidy with comfortable double bed and pull out sofa bed for the kids (family room). Cleaners daily, make the beds & change towels. Tea & coffee making facilities in the room. Breakfast is quite basic but ok for the price we have paid. The hotel only supplies breakfast, no lunch or dinner service although they are more than happy for you to order takeaway and eat on their tables in the bar. They will even provide you with plates and cutlery if needed. Highly recommend ordering from Bronson's Burgers via Deliveroo. Delicious burgers and less than 30mins from order to delivery!!! Very impressed! Overall, hotel is a good base for getting around London for sightseeing for a few days but if staying any longer I would look for somewhere slightly higher quality. Limehouse train station is a 5 min walk away. Nearest bus stop 2 min walk away.

We stayed for one night on Saturday August 30th as part of a theatre break package booked via holidayextras.com RECEPTION Easy to find, easy to sort parking and a smiling receptionist was a great start. However, you're part of theatre break package. I think the reception staff should have better knowledge of how to get to theatres, especially as the hotel information sheet specifically says ”if you require any local information or public transport, please speak to a member of the reception team”. All she could tell us was the nearest underground is Canning Town, she didn't even know what lines go through it. The hotel information sheet is also missing any check out information, it also isn't available in the room or on the key card envelopes. It literally isn't written anywhere for guests to find/check Alex (possibly?) on reception was very helpful and really knows his tea! ROOM (106) Not very ergonomical e.g. hair dryer cord too short- had to sit on floor to get enough cord length to use! Couldn't hang my dress up as only supplied with thin wire hangers with no dress strap hooks/loops so kept slipping off. No spare blankets, pillows etc. Its far too warm now for a quilt and told, at midnight when discovering this, would have to come to reception if we wanted a sheet. So I got redressed and went down. En route I passed a staff member coming out of the lift as I was getting in to come down. Waited at reception only for the same staff member to come out of the same lift a few minutes later and give me a sheet they'd clearly just walked passed my room to fetch. This felt like poor staff initiative leading to a missed opportunity for excellent customer service. No bath mat or face cloths, had to use the hand towels. Shower gel hadn't been restocked. Don't think basic housekeeping checks had been done in this room for a while. BOTH bedside lamps not working, neither was the lamp over the sofa as a result no option for softer lighting. The toilet toll ran out and there was no spare (we used tissues but considering we were only booked for one night this is pretty bad!) On the plus side the room was surprisingly quiet and the bed very comfy. BREAKFAST Food was delicious, especially the sausages although there wasn't much atmosphere, it felt like a staff canteen (maybe a little soft music would help?) It would also be helpful to provide trays- it's not easy to carry cutlery, serve up your breakfast, make and carry a brew so it's either juggling or walking back and forth. Or if possible, set the tables? OVERALL Great value for money, would definitely consider Holiday Inn Express again if just for the breakfast but this particular site is lacking attention to detail. This was amplified by the fact the GM requests feedback via email, which I gave and received no acknowledgement at all- if the GM doesn't care about customer satisfaction why would the staff?

I’d never stayed in a holiday inn before and found this hotel on booking.com. I booked to stay here for 2 nights for a weekend in London with my partner. Check in was smooth and quick. The staff were polite, efficient and helpful. Our room was very clean and just what we needed and the bed was very comfortable. The bathroom was nice and spacious and there was shower and hair gel available to use. There was a notice on the bathroom wall which I thought was a nice touch to say there were disposable razors, toothbrushes and shaving foam etc.. available from reception if you had forgotten any toiletries. There were plenty of clean towels in the room, a hair dryer and an ironing board and iron to use if needed. The only slight issue we had was that the TV remote was missing but I am not going to mark the hotel down for that at all because when I reported it to reception it was dealt with swiftly and the maintenance man was at our room within ten minutes with a spare one. It was nice and quiet where we stay we had no disturbance at all. Breakfast was good there was a hot buffet breakfast, with fruit, cereal, croissants, yoghurts and toast available along with orange juice and apple juice with a good range of hot drinks available. Our room was tidied after our first night which surprised me, but I thought it was nice. The bed was made while were out and the towels, tea and coffee were replenished as well as the bin emptied. Checking out was fast and easy. We had a nice stay and it was a great location for us and I would stay at this hotel again when visiting London again.

I booked a double room around early July to stay for 3 nights in early August. I requested a quiet room with a window that could open and that is exactly what I got. When I booked it was about 200 quid a night which I thought was steep but when I arrived it was 485 notes a night! Pros: the room is clean and everything works well. There is no air-con so I wouldn't stay here during a heatwave but for a normal English summer, it's perfectly OK. The hotel is 5 minutes walk from Pimlico tube station pretty much in the heart of London so the location is excellent. Pimlico seems to be a quiet district so noise shouldn't be a problem. The buffet breakfast is ok for what it is which seems to be half continental and half English. The best of the continental items were the croissants : when they're fresh out of the oven, they're superb. The best of the English items would be the Cumberland sausages which are surprisingly tasty. Cons: The breakfast room is relatively small and I would say understaffed. I only saw 2 people working there and they were constantly busy. It could do with an extra pair of hands. The breakfast itself is all you can eat and whilst the choice isn't huge, you should be able to find something you like. I have a sneaking suspicion that the hotel is close to or under a flight path so whilst Pimlico itself is quite quiet, there are planes overhead until about 12a.m. It's not the hotel's fault but Pimlico tube station has no lift so if you've got suitcases the best you can do is use the exit that has a ramp and 8 steps or walk to Victoria station about 15 minutes away unless you can afford a taxi. Overall it's not at all bad for 200 quid a night, Central London but 485 pounds is really too much.

The hotel is opposite the subway station, which is convenient for travel and far from the city. The room was small but clean. English breakfast, fixed daily content, no surprises. I stayed for six nights, and slept into the early hours of the first night. The smoke alarm on the ceiling sounded inexplicably several times. I didn't ask the front desk to give me a call. One evening later, it sounded again. The overall feeling is okay.

Where to start...first impressions were not good at all. We stayed on Wednesday 11th November. We were locked out, despite staff knowing we would be arriving late (we arrived at 23:15). We tried for 15 minutes, in the pouring rain to get in, we called and called and called..no answer and then the door miraculously opened as if by magic. We got to reception to be greeted by the most miserable person we have ever met. No apology, no hello, no nothing just ”gotta reservation?”..as someone who runs a 4 star hotel this guy wouldn't have a job, how he (Asian, 5ft 10ish, black jumper) actually HAS a job I'll never know all I can think is nepotism. I realise we are in London, the land of no manners but we expected more from a 4 star hotel. Anyway, our room was ok, no toiletries, only 1 set of towels (Covid? Who knows), poor tv channels and a non working remote due to our 'Mr. Miserable' host we didn't want to complain incase we made him cry. Nice pillows in the room, I like firm pillows. Breakfast was nice considering and the server Faruk/Faruq was lovely. An asset and a saving grace to our trip, helpful, friendly, welcoming, couldn't do enough for us maybe he could train Mr. Miserable in how to be nice. Our check out was smooth our receptionist asked how our stay was honestly we couldn't be bothered to tell her about our check in and bet she wouldn't have done anything anyway. All in all we wouldn't stay in a holiday Inn again, we have had better service in an Ibis.

Dear customer services representative from IHG rewards club and Owner of HI Hammersmith, My family and I had the misfortune of staying at the Holiday Inn Express Hammersmith in London from 1st September to 2nd September in room number 340. During the checking-in process, I have encountered the most unsatisfactory, rude, and disturbing services in my lifetime that I think you should know of and hopefully do something about. First of all, we arrived at the hotel at 14:50. Upon arrival, the lady who was responsible for checking in, mentioned to me, all guests would have to wait for another 15 minutes before checking in. I was puzzled, and enquired the root cause to the problem, at the same time, trying to come out of an alternative solution (which they should have done this), asking as a diamond member to IHG rewards club, if the hotel can prepare the paperwork, take the credit card information first, and assigning a room can be delayed to a later stage? This is because I had to rush to north London to pick up my son. The reception lady replied very bluntly, without any sympathy, “We cannot do anything and usually your room won’t be ready until 4PM, we already move forward to 3 o’clock.” The room check in time should be 3pm not 4pm, this was stated in the hotel policy and in the booking email. I was not satisfied with her attitude and explanation. I don’t mind she told me the true reason, for example, the hotel is understaffed or they had a group of international tourists a night before who all have late check out. However, covering the true reason, finding an excuse does NOT reflect the expected level of customer services, which damage the integrity of services staffs and brand image. So I began to challenge her explanation, hoping to get a satisfying explanation with controlled and still firm voice. At the point, the duty manager Jas***e came by, instead of trying to calm the customer down, and asking for the reasons to resolve the problem. She behaved very aggressively (holding her head up, with her very arrogant face and body language) and being very judgmental, started to shout to my family (including my 8 year old daughter), in front of many other customers waiting in the lounge, ‘I dislike the way you talked to my colleague’, blaming me to be very arrogant and impolite to her colleague. In a matter of fact, I merely was very firm with my voice and unsatisfied why she said the check in should be 4pm, and refused to do anything to save a few minutes. She said the customer she was dealing with, has a diamond platinum status, if he can wait, why not me. I corrected her, “diamond is the top level of IHG club membership. What I am asking here is if I can check in early, at least fill in the documents and bank details, as I am in a rush.” She pointed out to all customers waiting in the lobby, “You have no privilege than anybody comes earlier than you.” I was not trying to take privilege as I explained before. It seems because she is the duty m