CityMan
August 15, 2024
The female receptionist wearing glasses was very unfriendly. At first, she said that all other rooms were full and gave me a room on the first floor. When I went in, I saw that this room was for disabled people. I immediately called the front desk. After some arguments, the front desk suddenly told me that there was a room on the 3rd floor. I went to the room on the 3rd floor, but the room was really small. The only good thing is that the hotel is by the river. You can walk along the river to the Big Ben in London, and even walk to Covent Garden. The breakfast is average. The other staff are very friendly, but I will not stay here again. Hyatt in general has disappointed me. The one in the United States, Cambridge, and London have all disappointed me.
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