Raffles London at the Owo Reviews

Very good. The experience of staying here is very good in every aspect. I am very satisfied. I like it very much.

Very old money, top service, just opened in August, full of technology

The most satisfactory hotel for this trip.

Very good hotel

Excellent hotel

Raffles OWO is beyond compare: from location, giving easy access to almost anything in the city you need, to the incredibly gorgeous historic building, to impeccable service and the kindest staff, and not to forget—the food is also fantastic. We were spoiled from check in to check out. When you receive a pillow request form before you arrive, you know they know what they’re doing! Can’t recommend it more highly.

Raffles London at The OWO is unlike any other property I have been to. From the stunning architecture and historical significance to the grand interiors and spacious suites, everything and everyone exceeds all expectations. The staff is incredibly friendly and attentive, and the amenities on the property provide you with every experience and cuisine you could be looking for. I have nothing but great things to say about this hotel and I highly recommend Raffles to anyone looking for a luxury stay in the heart of London.

Everything and everyone was just great from entry to exit. The building is beautiful and opulent. Service is top notch. We stayed in the presidential suite which is gorgeous with a private butler. Rooftop restaurant and bar is a cool place with beautiful views of London.

We dined at Saison and I found it underwhelming. The food was nicely presented but was extremely overpriced for quite average of an experience. By contrast, I've paid the same amount to eat at other five star hotels in the city and have been blown away. We left just saying, "hmm that was alright. Nothing special." I think it's also a combination of not being treated like a valued guest. When you visit, it's cold. You go through security detectors, and you're seated and not well attended to. There's service but not service with a smile. Not service that stands out and makes you feel this is the best place in town. We came hoping our first Raffles visit would be UNFORGETTABLE. But it was quite the opposite. All I have to show for it is an average photo, and an average review, for that price, I give it a 1.

First day. Arrived from New York after a birthday celebration. Check in was fab, staff are amazing building spectacular. Unfortunately, builders work kept us awake This stopped after an hour; following my call to reception. Hotel did compensate with a bottle of vino. Lift locked out on the 5th floor, after 15 minutes decided to walk to 4 floor walk to bedroom

My wife had bought me afternoon tea in the OWO Drawing Room as a birthday present.............firstly the good points - beautiful lovingly refurbished hotel rooms with (mostly) attentive service, great atmosphere and lovely cakes. On the negative side, we thought the sandwich offerings were a little bland and tastless and the scones were way overbaked; charging £25 service charge we also though was pretty excessive.

An amazing experience, we went for the weekend and everything was perfect, the room, the restaurants, the staff, the location! This will be my favorite hotel in London from now on! They had special gifts for my kid, the room service was quick and very good!

I have finally returned home, and I wanted to take a moment to reflect on the incredible journey and experience your hotel staff provided for us. "Absolutely wow" From the moment we first arrived at your hotel, greeted by the door and lobby staff, to our check-in at reception, and being shown to our room, it was, without a doubt, one of the best experiences we've ever had in a hotel.

Visited this hotel twice in one day. Started in the Guards Room. Interesting selection of drinks including extremely expensive VINTAGE cocktails. Service was good and attentive. The bar menu was quite limited and not great value for money. Made reservations to the 007 Ian Fleming bar for a post-theatre drink. Cocktails were fun and it was bit of an experience trying to find the entrance. We were told not to take any photos…no big deal. However in order to attract customers (it was a bit dead for a Saturday night), I am not sure it is the best policy. This hotel is a great addition to the West End/Whitehall scene. Will visit a few more times but I don’t think I will make this place a regular haunt.