CitySpace Kings Cross

Booked accommodation Cityspace King's Cross for 24th to 26th May, was advised by email on 22nd that the apartment I had booked would not be available due to overrunning maintenance work, I was offered full refund or an exchange to their sister property in Leicester Square with a 20% discount. As I had a concert (non refundable at short notice) and travel costs (also non refundable at short notice) I accepted the swap in good faith. On arrival to the Leicester Square property, I was able to gain access to the property with access code however despite 3 attempts I was unable to access the room, I contacted the helpline and they remotely operated the door, I was still unable to operate it despite confirming with the helpline that I had the correct code. On entering the room, I was very disappointed to say the least, whereas King's Cross was an apartment this was a single room with everything crammed in. The photos on the website show the room when it was first appointed however I fear that may have been some years ago, marks on walls where furniture had been rubbing, wood trim removed from walls leaving unsightly gaps. The room was grubby to say the least, there was no cover on the ironing board, the bed was crammed into an alcove. I am not sure when the room had last been made up, there was a half empty bag of ice in the freezer, surely this should have been disposed of. I went out to the patio and all I could hear was the sound of air-conditioning units and the smell

Great location! Would love to stay again!

Property ok and spacious, however very noisy. Also no lift so try and get a first floor flat!

Great spot and really nice rooms

Overall, the value for our stay was good. There were definite positives and negatives to the property (I’ll try to outline below). I would say that if you look at our ‘negatives’ list, and nothing on there is a flag - go for it. Positives: - Ultra Clean room and common spaces - Easy access to King’s Cross terminals, buses, taxis - Good direct communication with CitySpace when we needed to modify our reservation for number of guests and check-in times - Kitchenette was well-equipped for cooking utensils and plates/silverware Negatives: - VERY hard to find the correct door, even with the check-in email instructions. We arrived late after all-day travel, and it was very frustrating to march up and down this couple of blocks at night looking for a sign (it’s a tiny printed sign next to a door by the Lincoln Arms pub). - Since we were from the US, our data connections were not working, so we couldn’t access our codes to get in (again at 11:00 at night). Another guest happened to show up 10 minutes after us, and he was gracious enough to hotspot us long enough to get the codes sorted. - There was no way to cool the room down - windows don’t open (in our room, anyway) and there is no air con or fan available. It was warm and humid during our trip, so there were uncomfortable moments (and this is mid-April). I can’t imagine July or August in that space. - While convenient to the train stations, there are a fair amount of homeless and beggars right there on York.

Great property in a good location, it uses an app/website to access the building and property which is a bit clunky but seems to be a standard thing.

No hot water in the shower, broken toilet seat. Property states they have baggage hold - we could not access the building until 3 - so we wasted 4 hours sitting in the tube station until we could get in our room. Phone in lobby says to dial 101 with issues - it doesn’t work, you get an error message. The signage for the building is so small - we walked by here 3x before we found it.

The location is absolutely amazing, 2 minutes and you're at KX and only a few minutes walk to Coal Drops Yard, which is well worth a visit. Accommodation was fine, the toilet seat wasnt attached but ok apart from that. The major issue is getting into the building, the vikey app wouldnt work at all we spent close to an hour over the couple of days we stayed trying to get into the building. The lock on the front door just didnt work, we only managed to get in due to others leaving the building. They explained theyd had similar issues (i have no idea how anyone actually got in efficiently). The bar underneath is extremely loud, so be prepared for a lot of noise during the night