Hilton London Metropole Reviews

trip.com AI CS responded that Hilton hotel refused to change the check-in date to August. I  checked in as originally scheduled for July, but the hotel reception said  fully booked that day and said that my check-in date had been changed to August. Fortunately, the receptionist actively helped . This time I was very disappointed with Trip.com’s booking service! Almost made me sleep on the street!

The place is good and clean but the lift have some noise at night when someone use it

The waiters serving the breakfast were impolite to us. And the concierge staffs also gave instructions in a rude way. It’s not acceptable with respect to an international hotel brand

Usual Hilton attitude staffs. Everything need to be asked for example slippers, water, lotion etc. It is just a high end hotel with basic facilities. Location is good.

One of our favourite London hotels by Hilton clean spacious great staff great choice of places to eat in the hotel no need to leave the hotel

The hotel is very conveniently located, close to Edgware Road tube station and Paddington Station. The staff at the reception counters are friendly and helpful. There are a lot of supermarkets and restaurants around. The rooms are spacious. Will stay there again when I go to London in future.

Great location and good service, but the bathroom was old and grimy, dirty and the drain was clogged so it was difficult and disgusting for the four of us who shared the room to have a shower as the water didn't run. :(

The food is good Location is convenient Restaurants are easy to access Staff is helpful Easy to find the hotel from train station

This is my second stay in this hotel, and you will never ever get a room matching with your order. The location of the hotel is good, close to underground and paddington. Highly doubt there is discrimination. The newly renovated rooms were assigned to europeans and left those shabby rooms to others. The breakfast is not worthy of money, with little food and stalls, but a lot of ppl waiting and queuing everyday. I would recommend you buy from Costa right opposite the hotel if your booking doesn’t include a breakfast. The breakfast is worth at a fair price around 15 pounds maximum. We booked a queen’s room newly renovated in the trip.com. However, first night the reception tell me to upgrade to a superior double queen room due to no room available.. I rejected in the first place but reception insist no other room available, asking me second day morning to come back to reception to change a room. The room assigned is an shabby room with old amenities. The second day morning I came to reception to request a room change as I was told last night. However, it was so hard to change a room, after going through a reception staff and waiting for minutes for a manager to approve and told me that’s the ONLY room available. The way of speaking is like take it no matter you accept or not, that’s the only choice for you. The room assigned was in the mid tower, but still a shabby room with dated amenities until I moved in, which is not matching to what I have booked. In the room change process, I became no access to my previous room while my luggages are all in the room. Meanwhile, I heard an old couple just checking in that morning was assigned a room in east wing which is a new renovated room. Yet the hotel telling us there were no other rooms available just minutes ago.

Good check in, the bearded guy at the front desk upgraded us to the room type and slept very peacefully

I arrived at about 6pm on 15 August.The staff asked what kinds of room is ur favorite? My answer was at high floor and quiet.Then he gave room 1107 to me,a room without scenery（pic1），just in front of the lift which is very noisy . I asked for another room,a quiet room.Then another staff gave room 120 to me.Incredible,when I opened the door,someone already inside,I apologized .It’s almost 9:30pm, I returned to the reception，the staffs apologized to me,and gave me the room 417,which is just behind the lift,even more noisy than 1107,but my 7 years old son was very tired and sleepy,I stayed at the room for night.The second day,I couldn’t wait to change a quiet room in the morning ,another staff wrote down what happened to me with a note,and he promised me when I back to the hotel after 7pm I will get a upgraded room for free ,he will also inform other staffs to handle it. But when I returned at 7:40pm,nobody knew what happened to me.and the staff named Narse ,was the fifth person I explained what I want.He said he couldn’t help me,cos I didn’t remember the name of the staff who promised me that my room would be well prepared when I back ，and Narse said there’s no room at that time ，if I want to upgrade I should pay. I asked to see the manager。The manager didn’t show up ,instead Narse had a room to me,it’s room 2303,a little distance from the lift.He apologized to me as the others without sincerely.service is not just smile on ur face,u should really helpful.And thx for upgrade my breakfast at the lounge，the staff there were indifferent .

Was located at the West Tower, room too small to fit 5pax. Toilet flush not working properly, water not flowing through the drainage quick enough at the shower area, resulting in a smell in the toilet. Was on time for check-in but room wasn’t ready yet; only got checked in after 30min. Lift at the West Tower had a missing Door Close button. Howvever staff there is friendly, location is about 4-7 stops away from Oxford Street via bus.

The hotel is located a six minutes walk from Paddington station, making it easy to get from Heathrow to the centre of the city. The breakfast is superb and the room is good. A little dirty and old but overall pretty decent.

Amazing service, the staff were friendly throughout our stay, breakfast was really good , a lot of variety.Will defo be booking this hotel again.