London Marriott Hotel Grosvenor Square Reviews

The best level of service experienced in a London hotel. High quality from the helpful doorman Mohamed, followed by an efficient check in receptionist. Very high level of security and excellent restaurant options. great location, 4 minutes walk to Elizabeth line. Definitely will revisit in the future.

The hotel is located in Mayfair, a wealthy area. The surrounding environment is very good. It is very close to Harrolds and Selfridge. The room size is okay for a London hotel. However, it is said that the air conditioner is broken and there is no other form of compensation. Breakfast is at Gordon Ramsay's The restaurant is a huge piece of garbage. Overall it is much different from Marriott in China.

The room we booked was no longer available, so the hotel changed us to two rooms, which was an upgrade. The location is excellent, go straight left and you will reach Oxford Street.

Excellent in every aspect

Big, the environment is okay

Hotel room is a bit small But the location is very good, just go out to Selfridge and Bond Street subway stations

In truth, I intended to book a different hotel which was hosting an awards ceremony, but booking the London Marriott was probably the best mistake Ive made in a long time. Firstly, its 5mins from everything in the heart of the West End, 2 mins walk from Bond St tube station. The staff were so welcoming and my room was immaculate with a bed that had insanely soft pillows, felt like I was sleeping on a cloud. When I entered the room, I was met with a ‘good luck at the awards’ message on my mirror which was such a nice personal touch as I had mentioned my nomination previously. The breakfast the next morning was divine and the noon check-out meant that I could enjoy the serenity of my room that little bit longer. Highly recommend

Disappointing for a 5 star hotel. I can’t say it was terrible but there are certainly better options in the area. The check in was slow and I was made to wait although at least two other staff seemed to be available but had more important things to attend to. The room was noisy as the inner plastic pane to cut down on noise was wedged open and I couldn’t move it. It was fixed the second night. And oddly the shower was down a short corridor but there was no hook or anywhere to put the towel so you have to leave it on the floor. Breakfast in Ramsay’s was fine and at least the service there was good - but I guess they were not hotel employees.

Well located West End Hotel with good level of service and attentive staff. Rooms are high quality, slightly dated, but perfectly comfortable. Bond Street Station is less than a 5 minute walk

You can’t beat the location if your priority is shopping. 2 min to Selfridges, 9 min to Bond St by foot. Bond St and Green Park tube stations allow for easy transportation. Club Lounge is underwhelming so I wouldn’t spend the extra $ or points for that. In that case, go to JW Marriott 3 mins away.

I love this hotel and have stayed a few times It’s close to everything My problem on this two night stay was noise on both nights from a function downstairs It was as if the music was playing in my room I complained and about five minutes later the music stopped. Hotel shouldn’t sell rooms above the function room in my opinion

Generally very good 😊 reception staff excellent - porters excellent - one waiter at dinner event rude and dismissive. Overall good experience

We rented the suit for our wedding and everything went well. Staff great, rooms were beautiful and comfy would recommend.

No air conditioning. Fist two nights my room was at 87* F. The windows were kept open all week. No portable air conditioner was provided.