Novotel London Paddington Reviews
Novotel London Paddington
3 Kingdom St, Sheldon Square, Westminster, London, United KingdomView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Novotel London Paddington Guest Reviews
4.2/5
Very Good
73 review
Verified reviewsLocation4.4
Amenities4.0
Service4.3
Cleanliness4.3
Filter by:
Sort by:
All reviews(73)
Positive reviews(69)
Reviews with photos/video(15)
Friendly staff(17)
Great location(17)
Awesome stay(12)
Convenient location(12)
Clean and tidy(11)
Easy to get around(11)
Awesome amenities(4)
Negative reviews(4)
Guest User
Superior Queen Room with Sofa
Stayed in Feb 2025
Family
5 review
Outstanding
Posted on Feb 17, 2025
A fantastic and convenient location, close to the station and surrounded by many restaurants. The hotel staff are nice and friendly. We made a good choice by staying here.
Mariani
Superior Twin Room
Stayed in Dec 2024
Family
3 review
Very Good
Posted on Dec 28, 2024
Dislike the layout where the bathroom next to your bed and the toilet room located behind your main room door. Walking distance to paddington station. And quite pricey.
LiuEvonne
Superior Queen Room with Sofa
Stayed in Dec 2024
Couples
1 review
Posted on Dec 20, 2024
Hotel is located at paddington station, however, it is quite a long walk from the main lines. there are some eateries near the hotel with a small supermarket. the surrounding is quiet and it is a nice environment to stay in. Hotel lobby is nice and welcoming, however, hotel room is average, and carpet is slightly dirty and not well maintained. Decent hotel to stay.
User2567
Superior Queen Room with Sofa
Stayed in Jul 2024
Family
13 review
Outstanding
Posted on Jul 29, 2024
Excellent location and staff very friendly. The room was clean too
6/7
LauJacqueline
Superior Twin Room
Stayed in Feb 2025
Family
1 review
Very Good
Posted on Feb 20, 2025
They provide very limited amenities. No hair conditioner.
travelling lover
Superior Queen Room with Sofa
Stayed in Aug 2024
Family
25 review
Very Good
Posted on Oct 7, 2024
convenience location with 10 minutes walk to paddington station in London .
Friendly and sincere staff
Clear and tidy room
Guest User
Executive Room with Sofa Bed
Stayed in Aug 2024
Family
9 review
Very Good
Posted on Aug 12, 2024
Amazing front desk and housekeeping team! There’s a lady from Bangladesh who has big smiles and very helpful when we have late lunch at the lobby restaurant. One thing that I don’t really like is that there’s a scaffolding wrapping around the entire hotel and they started the drilling and pounding work at 9 am sharp.
Jonathan
Superior Room with Double Sofa Bed
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 6, 2024
Nice hotel and great location being so close to Paddington train station. Pool and breakfast were great too
Joel_Fung
Superior Queen Room with Sofa
Stayed in Jul 2023
Family
3 review
Very Good
Posted on Jul 26, 2023
The hotel is very close to Paddington Station of which you can take tube, railway & Airport Express.
It just takes 8 mins walking distance from Paddington station to the hotel.
The internal facilities are maintained in good condition and the staff are helpful & efficient.
It's a good experience and I will definitely reserve it again when I travel to London next time.
carameldays
Superior Twin Room
Stayed in Sep 2023
Couples
16 review
Outstanding
Posted on Nov 20, 2023
great location , easy to get around . but the room r too small .
Guest User
Executive Room with Sofa Bed
Stayed in Dec 2023
Family
5 review
Very Good
Posted on Dec 28, 2023
The service was great. We were offered a free drink because it was ourr first time. The food was great with a lot of healthy options. The housekeepers were very friendly and provided our need
Michael
Executive Room with Sofa Bed
Stayed in Jul 2024
Family
8 review
Outstanding
Posted on Sep 21, 2024
Overall very professional and pleasant stay
Anonymous User
Superior Queen Room with Sofa
Stayed in Jun 2023
Solo travelers
8 review
Posted on Jun 10, 2023
the kettle is broken, and the floor in the bathroom is very slippery when taking the shower.
Although the location is great, the amenities need to be upgraded.
Guest User
Superior Room with Double Sofa Bed
Stayed in Jul 2023
Family
2 review
Very Good
Posted on Aug 8, 2023
Some hiccups during checkin. We specified in our booking that we have 2 kids. We even stated their ages. When we arrived, they said booking is only made for 2 adults. I showed them everything I have to prove my booking. They said we used a 3rd party agent to book (ie trip.com). The agent made a mistake and we should talk to them. (What???? ) But they will do me a favour and do the talking… ?? (Doing me a favour like I did sth wromg??). In the end they upgrade us to a family suite, adding that it could be for 1 night only, they may require us to move and bla bla bla…..
Yes you upgraded me but so what! Your staff’s attitude is the whole problem. I used a 3rd party agent, but it’s a company you approved of. When problems arise you blame it on customer?! I gave a 2/5 for service simply bcoz of the upgrade.
Show More
Guest User
Superior Queen Room with Sofa
Stayed in Jul 2024
Family
13 review
Outstanding
Posted on Jul 24, 2024
Comfy place,good services
Show More