Grand Royale London Hyde Park Reviews
Grand Royale London Hyde Park
1-9 Inverness Terrace, Westminster, London, United KingdomView Hotel Details
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Grand Royale London Hyde Park Guest Reviews
3.9/5
Good
101 review
Verified reviewsLocation4.2
Amenities3.6
Service3.8
Cleanliness3.9
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All reviews(101)
Positive reviews(88)
Reviews with photos/video(24)
Awesome stay(35)
Great location(32)
Friendly owner(15)
Convenient location(14)
Small room size(10)
Easy to get around(8)
Delicious breakfast(4)
Negative reviews(13)
Guest User
Deluxe Double Room
Stayed in Sep 2024
Couples
5 review
Very Good
Posted on Oct 4, 2024
Heated toilet floor is great during the cold mornings. It would be great to have bedroom slippers.
Response from Property: Thanks for staying with us. We appreciate your feedback!
Guest User
Deluxe Double Room
Stayed in Aug 2024
Couples
2 review
Very Good
Posted on Aug 27, 2024
The hotel was an ideal location to attend the Notting Hill Carnival and walking distance to the event as well as Hyde Park, however the room was rather small and compact.
The front desk, House keeping and the ladies in the breakfast room were so friendly and polite!
Response from Property: Thanks for staying with us. We appreciate your feedback!
Kassu
Deluxe Single Room
Stayed in Jan 2024
Solo travelers
1 review
Posted on Jan 25, 2024
I was utterly disappointed by the size of the room, the room temperature and cleanliness. To be honest I checked in at 21:00 and checked out 23:00 that is how bad it was that I couldn’t stay. The try to offer me a different room but the first one the lights had problems and the second one it was even smaller than the original room, literally two people can’t be in the room at the same time. To be honest most of the hotels I’ve visited their toilets are bigger than this room. As for hazard and hygiene I give zero. I lay on the bed for 20min and started itching. The lining was ripped.
6/13
Response from Property: Dear Guest,We're terribly sorry about your stay. The room size, temperature, cleanliness, and condition were unacceptable. We sincerely apologize for offering inadequate alternatives.Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team
Kam George Lau
Deluxe Double Room
Stayed in Sep 2024
Family
13 review
Very Good
Posted on Sep 30, 2024
I feel they lack maintenance Compared to my last experience with the same hotel.
Response from Property: Thank you for your feedback. We will be addressing your concerns.
CHUsu
Club Double Room
Stayed in Dec 2023
Family
1 review
Very Good
Posted on Jan 2, 2024
The hotel, big spacious and very vintage but the rooms were small.
Response from Property: Dear Guest, Thank you for your kind words about our hotel’s surroundings, amenities, cleanliness, and service. We appreciate your feedback on the room size and will take this into account for future improvements. Sincerely Hazel Silveira The Grand Royale Hyde Park Team
Guest User
Deluxe Single Room
Stayed in Oct 2023
Business travelers
44 review
Outstanding
Posted on Nov 4, 2023
Ctrip team provide the very professional service.
good hotel,the service is good and Ok!
Response from Property: Thanks for staying with us. We appreciate your feedback!
Ng
Deluxe Double Room
Stayed in Feb 2024
Family
7 review
Very Good
Posted on Feb 26, 2024
Room too small for even two persons. so consider if you travel with your family. but location is great, but need to consider book bigger room for two persons or more.
Response from Property: Dear Ng,Thank you for taking the time to leave a review about your recent stay in our Deluxe Double Room (February 2024). We appreciate your honest feedback, especially regarding the room size.We're happy to hear you loved the unbeatable location (4/5 surroundings) and found our staff friendly and helpful (5/5 service and cleanliness).You're absolutely right; the Deluxe Double Room, while comfortable for solo travelers or couples, can feel small for two people with luggage. We understand this might not have been ideal for your stay, and we apologize for any inconvenience it caused.To ensure a more comfortable experience for future stays, especially when traveling with family, we recommend considering our larger rooms like the Comfortable Double Room or the Family Room. These rooms offer more space and amenities to suit your needs.We appreciate you bringing this to our attention. It helps us ensure guests are well-informed when choosing a room type for their stay.Thank you again for your feedback, Ng. We look forward to welcoming you back and providing a room that perfectly fits your needs!Sincerely,Xavier Gomes
Anonymous User
Superior Double Room
Stayed in Aug 2023
Family
2 review
Very Good
Posted on Aug 13, 2023
The best to say is the location. We arrived around 12 in the afternoon of course our room was not ready although the lady at the reception asked for a security deposit of £20 before check in, and they didn’t mention anything about it at the check out. I forgot to ask for my money back and I need to chase them now. They charge the breakfast for children so be prepared if you are travelling with kids. The rooms are clean but not good sized especially if you are claustrophobic.
Response from Property: Thanks for staying with us. We appreciate your feedback!
SAWARIN
Deluxe Single Room
Stayed in Feb 2024
Solo travelers
1 review
Posted on Feb 21, 2024
The hotel is quite good, but the service need improve! I'm not sure if I'm wring or not, in Trip application told need to check-out before 12.00. I got a ring from hotel said I need to leave before 11.00 not 12.00, the receptionist didn't tell me when check-in. I'm quite curious, Is this a 4-stars works? If so, they probably won't get more money from me!
Response from Property: Dear SAWARIN,Thank you for leaving a review about your stay at our hotel in February 2024. We sincerely apologize for the confusion and frustration caused by the checkout time discrepancy (2.7 overall rating).We understand your disappointment, especially regarding the service (1/5 rating). Our standard check-out time is indeed 12:00 pm, and you are absolutely correct that you should have been informed during check-in. It appears there was a miscommunication, and we deeply regret any inconvenience it caused, particularly the unexpected call you received about leaving early.We strive to provide a clear and consistent experience for all our guests, and we take your feedback about the service lapse seriously. We will be using your experience as a training opportunity to ensure all staff communicate check-out times accurately during check-in.The positive aspects of your review (4/5 for surroundings and 3/5 for amenities and cleanliness) do let us know that you found other aspects of the hotel enjoyable.In an effort to regain your trust, we would like to offer you a upgrade on your next stay with us. Additionally, we would like to ensure you have a seamless experience by guaranteeing a late check-out (subject to availability) at your preferred time.We hope this demonstrates our commitment to improvement. We look forward to welcoming you back and providing a much better experience next time.Sincerely,Xavier Gomes
Guest User
Deluxe Single Room
Stayed in Jan 2024
Solo travelers
7 review
Great
Posted on Feb 7, 2024
I had an amazing stay for one night. I was able to check in earlier and the location was very convenient.. only 2 minutes walk away from the station and one minute walk away from the Kensington gardens, a very beautiful and big park. The only bad thing was that my hotel room was siding a construction site so it was quite noisy during the day. But at night it was quiet. Overall, I can recommend.
Response from Property: Dear Guest,Thank you for your kind review and recommendation! We're delighted you had an overall amazing stay at our hotel. We appreciate you mentioning the positive aspects: the early check-in, convenient location near the station and Kensington Gardens, excellent service, and cleanliness.We sincerely apologize for the noise disturbance caused by the nearby construction. We understand how disruptive that can be, and we wish we could control external factors like this. Perhaps on a future visit, we can place you in a room on a different side of the hotel for a quieter experience.Thank you for your understanding. We hope to welcome you back again soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team
Prince of Troy
Superior Double Room
Stayed in Jul 2023
Business travelers
16 review
Very Good
Posted on Aug 1, 2023
I paid £80 for a small but functional room in the heart of London, visit here for the location and access to other parts of London.
My bath didn't work and the bathroom was a little bit unkept, but it was fine. I'd return!
Response from Property: Thanks for staying with us. We appreciate your feedback!
Christopher Alvin
Superior Double Room
Stayed in Jan 2024
Solo travelers
15 review
Posted on Feb 2, 2024
A 2pm check in time advertised but made to wait for an hour without good reason because the rooms were not ready. No indication given that check out time had been changed as well so was subjected to a rude phone call from staff the next day. When I produced proof of my check in and check out time according to my booking, I was told that it was the fault of the Website (Trip.com) whereas it was obviously the hotel failing to notify anyone and trying to extract extra income. Not impressed with their manner at all.
Response from Property: Dear Guest,Thank you for your feedback and bringing this experience to our attention. We sincerely apologize for the inconvenience and frustration caused by the delayed check-in, unannounced check-out time change, and the rude phone call you received from our staff.An hour wait for a room after a 2 pm advertised check-in is unacceptable. We understand your disappointment, and we will investigate what caused this delay. There should have been clear communication about any unforeseen circumstances and an offer of amenities or apologies for the wait.We also apologize for the confusion regarding check-out times. There should have been clear notification about any changes made to standard procedures. It was unprofessional of our staff to blame a website (Trip.com) for our shortcomings. We take full responsibility for ensuring guests are informed about any changes.We expect our staff to treat all guests with courtesy and respect. The rude phone call you received falls far short of our standards. We will address this issue with the staff member involved and ensure such behavior is not repeated.We value your business and hope you'll give us another chance to demonstrate the excellent hospitality we strive for at Grand Royale Hyde Park Hotel. Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team
Guest User
Deluxe Single Room
Stayed in Jan 2024
Business travelers
9 review
Outstanding
Posted on Mar 27, 2024
I stayed one night in a single room. Staff were very helpful. The hotel was in a very convenient location, close to The Hyde park and different metro stations. Lots of shops, bakery and restaurants nearby. The bed was comfy and I had everything I needed.
Response from Property: Dear Guest,Thank you for your fantastic review! We're thrilled you had a perfect 5-star experience at our hotel. It makes our day to know you found the staff helpful, the location convenient, the amenities excellent, the room clean and comfortable, and that you had everything you needed for a great stay.We hope to welcome you back again soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team
EanChua
Deluxe Single Room
Stayed in Jan 2024
Solo travelers
6 review
Outstanding
Posted on Feb 3, 2024
I had a 2 nights stay in a single room. It is a fantastic hotel with great location, few underground stations are all minutes of walking away. Single room is good enough for one person, the room is clean and fully equipped. Hotel staffs are friendly, price is good. Grand Royale London Hyde Park is definitely my first choice of London hotel for my future trips.
Response from Property: Dear Guest,Wow! Thank you for your perfect review! We are so happy to hear that you had a fantastic 2-night stay in our single room. It's wonderful to know that you found the location ideal, the room clean and well-equipped, the staff friendly, and the price reasonable.Reading positive reviews like yours truly makes our day. We strive to provide exceptional experiences for all our guests, and it sounds like we succeeded with you!We are honored to be your first choice for future London stays. The Grand Royale Hyde Park Hotel team looks forward to welcoming you back again soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team
Jules 63
Deluxe Twin Room
Stayed in Jan 2024
Travel with friends
13 review
Very Good
Posted on Jan 20, 2024
Great location across from Hyde Park
Historic interest
Downstairs beautiful and in keeping
Bedrooms are small but comfortable
Response from Property: Dear Guest,Thank you for your review! We're delighted you enjoyed the fantastic location across from Hyde Park, the beautiful historic atmosphere in the downstairs areas, and the comfortable bedrooms, even if they were on the smaller side.We appreciate your feedback regarding the amenities and service. While they scored well, we always strive to improve. If you'd be willing to share any specifics about what fell short in these areas, we'd be grateful for your input. It would help us identify areas for improvement.Thank you again for choosing the Grand Royale Hyde Park Hotel. We hope to see you again soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team