Cheval Knightsbridge Reviews

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Cheval Knightsbridge and for taking the time to share your feedback. We are thrilled to hear that you had an amazing experience during your stay and that you found our location to be fantastic and enjoyed your apartment. It makes us happier to hear that the passion of our team has resonated in your experience with us. Thank you for your kind words.We hope to have the pleasure of welcoming you back soon.Kind regards,Ben Pires

Response from Property: Dear Guest, Thank you for your lovely comments. We are pleased to know you experienced a perfect stay and it makes us happy to see a 5 of 5 for your overall stay. We hope to have another opportunity to welcome you back soon. Kind regards, Ben Pires

Response from Property: Dear Guest,Thank you for sharing with us your feedback on Ctrip. We are glad to see that you have rated your overall experience 4/5, particularly a ranking of 5 for amenities, cleanliness, and location.However, I regret to hear of your disappointment on your check-out experience. I have investigated this issue and learnt that your booking was a 2-night booking, and our team could not accept your request due to high occupancy on the day. Please note that our check-out timings are 11am and we do not guarantee any early check-in or late checkout requests as this depends on availability. I hope you will appreciate that we have a very small window of 3 hours to get the apartment ready up to Cheval standards for the next check-in.I have noted your comments regarding the housekeeping service. I agree, that if the service was refused by yourself, our team should had acknowledged the request. Our Head of Housekeeping has briefed the team to avoid any such reoccurrences. Please accept my apologies for any inconvenience caused to you.It is my hope that these events will not permanently mar your opinion of our Residences and that you will return to us again, when I am sure you will remember your stay for all the right reasons.Kind regards,Priya

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our property. We are thrilled to hear that you enjoyed the good location, spacious rooms, and kitchen facilities during your time with us.Having a convenient and central location is one of the key features we strive to provide for our guests. We understand that it adds value to your overall experience and makes it easier for you to explore and enjoy the surroundings.We are also glad to hear that you found our rooms spacious. We believe that having ample space is essential for our guests to feel comfortable and relaxed during their stay.Additionally, our kitchen facilities are designed to provide convenience and flexibility for guests who prefer to prepare their own meals. We are pleased to know that you found them useful during your stay.Thank you once again for your kind words. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Kind regards, Ben Pires

Response from Property: Dear Valued Guest,Thank you for sharing your recent experience with us. We appreciate your feedback and apologize for the inconvenience you encountered during your stay.We’re pleased to hear that you received an upgrade to a 3-bedroom townhouse, but we understand that it may not have aligned with your initial preferences. Your comments about your room choice have been noted, and we sincerely apologize for any disappointment caused.Regarding the expired items in your room, we deeply regret this oversight. This is certainly not the standard of service we aim to provide, and we are committed to rectifying this issue to prevent its recurrence in the future.Your feedback is essential in helping us improve, and we appreciate your feedback. We hope to have the opportunity to make it up to you on your next visit and provide you with a more enjoyable experience.Kind regards,Ben PiresGeneral Manager

Response from Property: Reply from the property：Dear Guest, Thank you for leaving us your positive feedback on Trip.com. We are pleased to hear that you enjoyed every aspect of your stay at Cheval Knightsbridge. It is our constant effort to ensure guest satisfaction and we are delighted that we exceeded your expectations on this occasion. We hope to have the pleasure of welcoming you back on your future visit to London. Kind regards, Ben Pires

Response from Property: Dear Guest, Thank you for sharing with us your feedback. We are delighted to hear you experienced a comfortable stay and will be returning back. We look forward to having the opportunity to welcome you back soon. Kind regards, Ben Pires

Response from Property: Dear Pepguy,Thank you for choosing Cheval Knightsbridge as your preferred accommodation whilst in London! We are pleased to hear that you enjoyed our location and the warmth of the accommodation. We appreciate your feedback regarding the facilities and noise level. We understand that some areas may need improvement, hence we have an ongoing repair and maintenance and a soft refurbishment plan in place for some of our apartments. We constantly strive to provide a comfortable stay for all our guests and appreciate your valuable feedback.We hope to have the pleasure of welcoming you back soon.Kind regards,Ben Pires

Response from Property: Dear Guest, Thank you for choosing Cheval Knightsbridge as your accommodation. We are pleased to hear you experienced a great stay and enjoyed your spacious apartment and the location. Our housekeeping team are delighted to read your comments regarding the cleanliness of the apartment. We hope to have the opportunity to welcome you back on your next visit to London.Kind regards,Ben Pires

Response from Property: Dear DodoThank you for staying with us at Cheval Knightsbridge and for taking the time to complete our survey following your recent stay with us.I am delighted to hear that you enjoyed your time here and would like to take the opportunity to thank you for the 5/5 feedback review.We are looking forward to welcoming you again in the near future.Kindest Regards, Ben PiresGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your feedback regarding your recent stay at Cheval Knightsbridge. We are delighted to hear that you found our accommodation to be very suitable for families, especially for large families. At Cheval Knightsbridge, we strive to provide a comfortable and welcoming environment for all of our guests, including families. We understand the importance of spacious accommodations and amenities that cater to the needs of families, and we're glad that we were able to meet your expectations.We also appreciate your comment about the convenient shopping in the city. Our central location in Knightsbridge offers easy access to some of the best shopping destinations in the city, including world-renowned department stores and luxury boutiques. We're thrilled that you found it convenient and enjoyable.Thank you for choosing Cheval Knightsbridge for your stay. We hope to have the pleasure of welcoming you and your family back again in the future.Kind regards, Ben Pires

Response from Property: Dear Guest,Thank you for sharing with us your feedback on your recent stay. We are delighted to know you experienced a great stay at Cheval Knightsbridge and enjoyed our location and everything it had to offer. We hope to welcome you back on your next visit to London.Kind regards,Ben Pires

Response from Property: Dear Guest,Thank you very much for staying with us at Cheval Knightsbridge.We are delighted that you choose our residences as your home away from home during your visit to London. We hope to welcome you back soon.Kind regards,Ioana

Response from Property: Dear Valued Guest, Thank you so much for sharing your positive experience with us! We are delighted to hear that you found our service to be good and convenient for families. It's great to know that our facilities for cooking and laundry were helpful to you. We're also glad that our location nearby stores and a breakfast shop added to your convenience. It would be our pleasure to have you stay with us again in the future. We look forward to welcoming you back!Kind regards,Ben Pires