Cheval Gloucester Park

Cheval Gloucester Park Reviews

Cheval Gloucester Park

Ashburn Pl, London, United KingdomView Hotel Details
Cheval Gloucester Park
Cheval Gloucester ParkCheval Gloucester ParkCheval Gloucester Park
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Cheval Gloucester Park Guest Reviews

4.9/5
Outstanding
49 review
Verified reviews
Location4.9
Amenities4.7
Service4.9
Cleanliness4.9
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All Reviews(49)
Positive reviews(49)
Reviews with photos/video(15)
Awesome stay(16)
Awesome rooms(11)
Easy to get around(9)
Great service(8)
Clean and tidy(7)
Convenient location(7)
Close to metro(6)
Awesome kitchen(5)
Guest User
Superior Two-Bedroom Apartment
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Truly a great property. Fantastic location above Gloucester Road station which is well connected to many attractions across London. The apartment was very spacious and the fit and finish was top notch. The service staff were lovely and receptive. Could not have asked for more (although a higher floor would be better and our unit had no balcony). But aside from this, would stay here again in a heartbeat.
Response from Property: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property. It's great to know that you found our location above Gloucester Road station convenient for exploring London's attractions. We're delighted that you found the apartment spacious with top-notch fit and finish.We appreciate your kind words about our service staff and their receptiveness. Your feedback regarding the preference for a higher floor and a balcony is duly noted and will be considered. We're glad to hear that despite these preferences, you would still choose to stay with us again without hesitation.We look forward to welcoming you back for another fantastic stay in the future!Kind regards,Allison Mitchell
Guest User
Superior One-Bedroom Apartment
Stayed in Feb 2024
Couples
1 review
4.7/5
Amazing
Posted on Feb 17, 2024
I am a repeated customer of this property. Everything meets my expectation except the following : —the air con in the gym does not function well. So it’s quite stuffy there and not good for exercise . In fact I brought up the matter a few times over my past few trips to London but the situation has not been improved . —- the door of the apartment is difficult to open. Instead of conventional door handle , one needs to use a small switch with very sharp edges and corners to open the door. Although the door design looks niche , it’s not too practical..
Response from Property: Dear Guest,Thank you for taking the time to share your feedback of your recent stay at Cheval Gloucester Park.I am pleased to see that you enjoyed your overall stay, from our convenient location to the comfort of the apartment and the hospitality from our great team. However, I am saddened to read that the facilities were not up to your expectations. We actively take on feedback as we use this to improve our services and your comments will surely be noted to see what we can do for the future. We hope to welcome you back on your next visit to London.Kind regards,Allison MitchellGeneral Manager
Srini M
Deluxe Two-Bedroom Apartment
Stayed in Jun 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 1, 2023
Outstanding experience. We had a wonderful time starting at this property. The team was great and ensured our stay was pleasant.
Response from Property: Dear Guest,Thank you for taking the time to write this lovely review. We are delighted to read that you enjoyed the comfort of our apartments and found our team to be helpful. We strive to be a home away from home for our guests and we want everyone to feel relaxed and welcome.We hope we will have the opportunity to welcome you back to Cheval Gloucester Park in the not too distant future.Kind regards,Allison MitchellGeneral Manager
MNChong
Luxury Two-Bedroom Apartment
Stayed in Mar 2024
Family
11 review
4.2/5
Very Good
Posted on Jun 12, 2024
Great location and good service.
Response from Property: Dear MNChong,Thank you for your review! We're glad you appreciated our great location and the quality of service provided. Your feedback on cleanliness is greatly valued. We'll take note of your comments regarding amenities to ensure a more enjoyable experience in the future. We look forward to welcoming you back soon for another pleasant stay!Kind regards,Allison MitchellGeneral Manager
Xiaomagege
Luxury Two-Bedroom Apartment
Stayed in May 2024
Family
48 review
5.0/5
Outstanding
Posted on Jun 5, 2024
The room is clean and the kitchen is fully equipped! There are washing machines, dryers, ovens, microwaves, and induction cookers! Gloucester subway station is just outside the room, and supermarkets, Starbucks, and Burger King are all within sight of the room! For first-time visitors, it is very convenient!
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Response from Property: Thank you for your wonderful review! We're delighted to hear that you found the room clean and hygienic, and that the kitchen met all your needs with its comprehensive equipment. It's great to know that the proximity to Gloucester MRT station, as well as nearby conveniences like the supermarket, Starbucks, and Burger King, made your stay even more enjoyable. We appreciate your kind words and hope to welcome you back on your next visit! Warm regards, Allison Mitchell General Manager
Guest User
Superior One-Bedroom Apartment
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 11, 2024
My husband and I stayed in this hotel for 4 days during our trip to London. The experience was very good. The hotel was good value for money. The front desk was very nice and helped us upgrade. The location is very convenient. It is right at the subway entrance of Gloucester Road on the Piccardy Line. It is very convenient to go to the airport and everywhere. There is a 24-hour convenience store downstairs, and you can also walk to Hyde Park. The room is large and clean, and it is very quiet to sleep at night. The kitchen is fully equipped with kitchenware and tableware, and the night view outside the balcony is also great. We had a very pleasant holiday here. If we have the opportunity to come to China next time, we will definitely stay here again.
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6/7
Response from Property: Dear guest,Thank you for taking your time to write this lovely review. We're delighted to hear that you and your husband had such a wonderful experience during your 4-day stay in London.We're glad that you found our hotel to be of great value and that our front desk staff provided excellent service, including a nice upgrade for you. It's fantastic to hear that our location was convenient.We're also pleased that you enjoyed the spacious and clean rooms, as well as the quiet atmosphere for a good night's sleep. It's great to know that you found the kitchen well-equipped and appreciated the lovely night views from the balcony.We're thrilled to have contributed to your enjoyable holiday, and we would be delighted to welcome you back for another stay in the future. If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Thank you again for choosing to stay with us.Kind regards,Allison MitchellGeneral Manager
Guest User
Superior Two-Bedroom Apartment
Stayed in Mar 2024
Friends
2 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Facilities: Very complete and new! Health: Very clean! Daily cleaning is very nice Environment: The environment is very good and quiet. There are many restaurants around the hotel, as well as supermarkets such as Tesco and Waitrose. It is very convenient for shopping. Just a few steps downstairs is the underground, which is very convenient for traveling. It is quite close to many famous attractions, especially the Museum of Natural History. It only takes about ten minutes to walk~ The service was excellent! The reception staff are very nice and enthusiastic
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Response from Property: Dear Guest,Thank you for your fabulous review! We are delighted to read that you enjoyed your stay with us. We are certainly lucky with our location and take pride in our luxury apartments and I am glad to hear that you enjoyed the service and amenities we provide. Your comments about the team are especially well received as we believe it is our customer service that can really make a guest stay special. I will pass on your kind words to all team members.We look forward to welcoming you back soon.Kind regards,Allison MitchellGeneral Manager
Guest User
Superior Two-Bedroom Apartment
Stayed in Feb 2024
Family
9 review
5.0/5
Outstanding
Posted on Mar 3, 2024
The location of the hotel is great. It is in the embassy district. It is very safe and close to Hyde Park. I will book again next time I come. Environment: Very safe Service: Very attentive service Facilities: They are all very new Cleanliness: Cleaned every day
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Response from Property: Dear guest,Thank you for your lovely review.We're thrilled to hear that you enjoyed our hotel's excellent location in the embassy district, which offers both safety and proximity to Hyde Park.We're pleased that you found our environment safe, our service attentive, and our facilities modern. Ensuring a clean and well-maintained space is a top priority for us, so we're glad to hear that our housekeeping team met your expectations.We appreciate your feedback and look forward to hosting you again for your next visit. If there's anything specific you'd like for your next stay, please feel free to let us know. We're here to ensure your stay is as enjoyable as possible!Kind regards,Allison MitchellGeneral Manager
Anonymous User
Superior Three-Bedroom Apartment
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 15, 2024
A very good hotel apartment with convenient transportation. There is the subway downstairs, so it is convenient to go anywhere. It is the most comfortable hotel in London. The facilities and services are great! Each bedroom has its own bathroom, which is great!
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Response from Property: Dear Guest,Thank you for taking the time to share this lovely review of your recent stay at Cheval Gloucester Park. I am delighted to hear that you enjoyed your stay at our residence and would like to thank you especially for your kind comments on the service and amenities we provide. I will pass on your kind words to all team members.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Allison Mitchell General Manager
Guest User
Deluxe Two-Bedroom Apartment
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 19, 2024
This is the best hotel I have ever stayed in. The facilities are newly decorated and beautiful, the room is spacious and the view is unbeatable. There are only two small points: parking costs 48 pounds a night and the teapot does not have a tea filter. Of course, the price is indeed more expensive~
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Response from Property: Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our new and beautiful facilities, spacious rooms, and incredible views. We appreciate your feedback regarding the parking fee and the tea strainer. We're continuously working to improve our services and will take your comments into consideration. We hope to welcome you back soon for another excellent stay. Best regards, Allison Mitchell General Manager
Guest User
Luxury Two-Bedroom Apartment
Stayed in May 2024
Friends
3 review
5.0/5
Outstanding
Posted on May 24, 2024
Advantages: The room is large and comfortable overall. There are restaurants, coffee shops and supermarkets nearby. The kitchen is fully equipped, and all appliances are Miele, which is perfect for shopping, cooking or ordering takeaways. If you live long term, there is also a washing machine and dryer, which is like another home in the UK. Disadvantages: 1. The bed in the twin room is too small, about 90 cm wide. 2. The mattress is not comfortable enough, not as good as chain five-star hotels.
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Response from Property: Dear Guest,Thank you for sharing your detailed feedback about your recent stay at Cheval Gloucester Park. We are pleased to hear that you found our rooms spacious and overall very comfortable. Our convenient location near restaurants, coffee shops, and supermarkets, as well as our fully equipped kitchen with Miele appliances, aim to provide a home-away-from-home experience for our guests, especially for longer stays. We appreciate your acknowledgment of the inclusion of a washing machine and dryer for added convenience.Regarding your concerns, we apologize for any discomfort experienced with the bed size in the twin room and the mattress quality. We continuously strive to ensure our guests' comfort and satisfaction, and your feedback will be taken into consideration for future improvements.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Allison MitchellGeneral Manager
Guest User
Superior One-Bedroom Apartment
Stayed in Sep 2023
Friends
3 review
5.0/5
Outstanding
Posted on Sep 27, 2023
Very recommended apartment. Recently renovated, the lobby is very grand, the facilities in the room are also very good, the kitchen is fully equipped with pots, bowls, cutlery and forks. The master bedroom is spacious and has a large dressing room. The second bedroom has two single beds, a little smaller, but still enough. The living room is spacious and has a round dining table. The living room and master bedroom have balconies. The kitchen is bright and spacious, equipped with a dishwasher, coffee machine, washing machine, and clothes dryer. There is a small bathroom next to the kitchen (both bedrooms have bathrooms, one with a shower and one with a bathtub, so there are three bathrooms in the entire apartment). The entrance hall is also very elegant. The apartment is just two to three minutes away from the subway station and Waitrose supermarket. You can walk to Kensington Palace and the Victoria Museum. It actually looks better than the photos.
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Response from Property: Dear Guest,Thank you for taking the time to share this lovely review of your recent stay at Cheval Gloucester Park. I am delighted to hear that you enjoyed your stay at our residence and would like to thank you especially for your kind comments on the service and amenities we provide. I will pass on your kind words to all team members.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Allison Mitchell General Manager
Guest User
Superior Two-Bedroom Apartment
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 12, 2024
It’s perfect for slow-paced travel as a family! The apartment is located in the residential area of ​​Kensington, and the surrounding communities have complete security and supporting facilities. The subway is right outside your door, so it’s very convenient to go anywhere! We like to walk to the V&A Museum, Hyde Park and Harrods Department Store, and in the evening we like to take the tube to the West End to watch plays. The apartment is in very good condition, the kitchen is spacious, bright and fully equipped. The bed in the master bedroom is very comfortable, and the bathroom has a lot of water but is very soft. In short, our family likes it very much and will choose it next time we go to London.
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Response from Property: Dear Guest,Thank you for taking the time to write this lovely review. I am pleased to see that you enjoyed your overall stay, from our convenient location to the comfort of the apartment and the hospitality from our great team. We look forward to welcoming you back again soon.Kind regards,Allison MitchellGeneral Manager
Guest User
Superior Two-Bedroom Apartment
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The room is very clean, with a kitchen and a living room. It is especially suitable for family travel. It is convenient to get in and out. It is next to the subway entrance. It is in a relatively central location and has everything around it.
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Response from Property: Dear Guest,Thank you for taking the time to share this lovely review of your recent stay at Cheval Gloucester Park. I am delighted to hear that you enjoyed your stay at our newly refurbished residence and would like to thank you especially for your kind comments on the service and amenities we provide. I will pass on your kind words to all team members.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Allison Mitchell General Manager
Guest User
Superior Two-Bedroom Apartment
Stayed in Feb 2024
Family
1 review
4.0/5
Very Good
Posted on Feb 15, 2024
We agreed on a room with a balcony. I made a special note when booking and called to confirm. When I checked in, I discovered that there was no room. It was useless to negotiate with the hotel. They said the room was fully booked.
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Response from Property: Dear guest,Thank you for taking the time to share your feedback of your recent stay.We are disappointed to receive such a review, and I am particularly saddened to hear your comments about our hospitality and service.Cheval Gloucester Park is well known for attentive and friendly staff and impeccable service. We strive to be a home away from home for our guests and we want everyone to feel relaxed and welcome. Numerous positive reviews and returning guests only go to prove that the service and amenities we provide are one of the best in the area.Regretfully, we were not able to accommodate your request for the apartment with a balcony, as there was no availability on this occasion.We look forward to welcoming you back again.Kind regards,Allison MitchellGeneral Manager