Mercure London Hyde Park Hotel Reviews

The ladies in front desk at night are super helpful and patient. Deserve a raise! About the hotel, the location is 5 mins away from Paddington station. Convenient. 

We arrived to check in at midnight but was told that Trip.com overbooked the hotel and there were no rooms for us. Transferred us to their neighbour Hotel Indigo. Waiting time was extremely long and tiring with no reassurances or updates from the manager on duty. We had to approach other staff to find a solution for us. Finally they put us up in a 2 Singles room supposedly for wheelchair access (we booked King bed). Great coffee machine and room slippers provided. Close proximity 2mins to Paddington station.

Very pleasure Service/ Good Location , So reasonable price / easy to catch train to others

5 mins walk from Paddington station and clean room. A little bit small for my 28” big luggage. Appreciated that the drinks in the fridge are free (includes 2 orange juices, 2 bottles of water and 2 cans of coke).

Recommended- stayed overnight whilst waiting for train - enjoyed the location and friendly staff

Hotel was near to Hyde Park.

The staff is very helpful. He even upgrade our room. The room is clean and nice.

It is actually connected to the hotel next door and shares a breakfast room called Bella Italia. The breakfast variety is average and the service is average. Check out another one next time.

The room had to be small, so I paid an extra 100 pounds to get a twin room, which was also small, 15 square meters. The sound insulation is not good either. It seems that the laundry room is next to the room and it is very noisy early in the morning. The only advantage is that it is close to Hyde Park and Paddington train station. The location is okay.

The surrounding environment is very good, very clean and convenient to eat, Hyde Park is only a few minutes' walk away.

The location is very close to Paddington train station and subway station, there are Big Bus and Golden Bus Tour stations nearby, and there is Hyde Park walking south. Drinks, tea bags, and biscuits are all free. The room space is small and it will be very narrow with a large suitcase. When you check-out, just put the door card in the small box at the counter. Overall, the location and service are very convenient.

The attitude and service of the staff are very good. The environment in the lobby is good, with a festive atmosphere. Although the room is small, the environment is good. Drinks are free, but the sound insulation is a bit poor. There is really no way

The room was full and put us in the sister hotel next door, Indigo. As a result, the airpods earphones and facial oil were lost. The hotel did not check the room carefully for us. I do not recommend accommodation. Living in Mercure is not as good as living in Hilton. Although it is a bit more expensive, the service is in place. Such a disgusting thing will not happen.

I had to go out at dawn, so I really just wanted to sleep, so I was looking for a cheap but reputable hotel, and I chose this hotel, but I won't go there again.