Guest User
December 7, 2024
The hotel's hygiene, service, and management are all good, but the in-room service (operated by papyon) recommended by the hotel is unreliable. I ordered through it at 6:30 pm. After ordering and paying successfully, I could not see any tracking information, nor any contact information (phone, email, app, platform, etc.). After waiting for an hour without receiving any news, I went to the hotel front desk to consult hungry, and got "This in-room service (papyon) has nothing to do with the hotel", "No problems when everyone used it before", "There are so many food vendors around the hotel, just order one more", "I can help you apply for a refund of the meal fee", etc. In desperation, I had to order food on hungry panda again. The meal ordered by hungry panda was delivered normally. Who knew that around 8:30 pm, I received a call saying that the meal I ordered on papyon had also arrived, resulting in me receiving two meals, which I could not eat at all. It's really speechless 😓 It is recommended to use this in-room service with caution. Not only is it a waste of time, energy, and money, but it also looks like if you don't go to the front desk to ask, papyon is likely not to deliver the meal.
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