The Z Hotel City Reviews

Response from Property: Dear Valued Guest, Thank you for your wonderful review of our hotel. We are overjoyed to learn that our efforts to provide a refreshing and modern experience have been recognized and appreciated. Your satisfaction with our concept,convenient location, and the friendly service is a testament to our team's dedication to excellence. We are particularly grateful for your acknowledgment of the value we strive to offer and our cheese and wine offer. It is heartening to know that you found our cost-benefit ratio to be perfect, as we aim to deliver the best possible experience at a reasonable price. Your willingness to return and recommend us is the highest compliment we could receive. Rest assured, your kind words will be shared with the entire team, who will be thrilled to know they contributed positively to your stay. We eagerly anticipate the opportunity to serve you again. Until then, we remain committed to upholding the high standards that you so kindly noted in your feedback. Warmest regards, Lucia Night Manager

Response from Property: Dear Y6312KWmarcoa , We are truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we regret that our accommodations did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we are sorry we fell short in your case. We are focused on offering luxury compact rooms in a prime location. However, we understand that our room style may not suit everyone. Sincerely, Chloe Valor Hotel Operation Manager

Response from Property: Dear 192duygub, Thank you so much for your kind review! We're delighted to hear that you had a comfortable stay at Z Hotel and that our team, especially Facundo, made your experience even better. We’ll be sure to pass on your compliments to him. It’s wonderful to know that our location worked well for your business trip, and we truly appreciate your recommendation. We look forward to welcoming you and your friends back soon, and please do not hesitate to book using ZCIT10, so you will enjoy 10% discount + complimentary cheese and wine every evening. Kind regards, Chloe Valor Hotel Operation Manager.

Response from Property: Dear HaidarFeykirT, Thank you for your wonderful review! We are thrilled to hear that you had a fantastic stay and enjoyed our friendly staff, clean rooms, and convenient location. It is great to know that you found everything you needed for a comfortable and affordable stay, and that the steps to your room were no issue. We are also glad you enjoyed the cozy café, the comfortable bed, and the large TV with plenty of channels. We appreciate your kind words and look forward to welcoming you back to Z Hotel City on your next visit, and please do not hesitate to used ZCIT10 for an extra 10% discount and free Cheese and Wine during your stay! Kind regards, Chloe Valor Hotel Operation Manager

Response from Property: Dear Chris, Thank you for sharing your feedback. I am glad we had the chance to discuss the matter, and I’m happy to confirm that the issues you experienced have now been resolved. As we discussed, I would also like to emphasize that the air conditioning systems have been fully repaired in all rooms, including room 202. Additionally, your feedback has been shared with the team member on duty to ensure we improve our guest interactions. We look forward to welcoming you back to Z Hotel City and ensuring a more comfortable stay in the future. Kind regards, Chloe Valor Hotel Operation Manager

Response from Property: Dear Victoria Q, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that The Z Hotel City has become your favorite among our locations. It's great to know that you enjoyed our central location on Fleet Street, with easy access to the theatre district, South Bank, and other key areas of London. We're especially pleased that you found the atmosphere in our bar inviting and the reception team so friendly. Ensuring that our guests have a comfortable and quiet room for a perfect night's rest is one of our top priorities, and we're glad to hear that this was your experience. We look forward to welcoming you back for another fantastic stay in the future and please do not hesitate to used ZCIT10 to enjoy 10% discount and free cheese and wine for each of your stay! Warm regards, Chloe Valor Hôtel Opération Manager

Response from Property: Dear Jadenorman, Thank you very much for taking the time to write a review. We greatly appreciate your feedback and are delighted to hear that you found our staff to be professional and friendly. We apologize for any discomfort you experienced with the bed. Your feedback is invaluable to us and rest assured, we will take it into consideration as we always strive to improve our guest satisfaction. Warm regards, Lucia Night Manager