Locke at Broken Wharf Reviews
Locke at Broken Wharf
Broken Wharf House, 2 Broken Wharf, City of London, London, EC4V 3DT, United KingdomView Hotel Details
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1 night
Locke at Broken Wharf Guest Reviews
4.2/5
Very Good
128 review
Verified reviewsLocation4.3
Amenities4.2
Service4.1
Cleanliness4.3
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All reviews(128)
Positive reviews(25)
Reviews with photos/video(10)
Awesome stay(16)
Friendly owner(5)
Negative reviews(3)
BF
City Studio
Stayed in Oct 2023
Couples
28 review
Posted on Oct 26, 2023
Hotel in Bank, conveniently located. Very small rooms but hotel cafe and space on the ground are nice. Right next to Thames. But slightly hard to find the entrance to this place and not really accessible by car.
Response from Property: Hello! Thank you for taking the time to share your experience with us! Sorry the room was not a match but I'm glad to hear you had a great time with us :) Because we are in central London there are regulation such as congestion charges and such, there is a car park called NCP about 10 minutes away from us if you decide to drive through :) See you again and until then please take care! Kindly,Nate
MattLewis
City Studio
Stayed in Feb 2024
Couples
1 review
Amazing
Posted on Apr 10, 2024
Locke at Broken Wharf offers a great location with wonderful accommodation. It had everything we needed, and the staff could not have been more friendly and helpful. Definitely highly recommended.
Response from Property: Hey MattLewis, Thank you so much for taking the time to share your experience with us! It's so great to read that you enjoyed your stay with us! Thank you for the kindest words you had for our staff, I'll make sure to share it with the team! We are really grateful for your recommendation! We will be looking forward to seeing you again! Until then please take care! Kindly,Nate
Guest User
City Studio River View
Stayed in Aug 2024
Couples
1 review
Outstanding
Posted on Aug 21, 2024
Everything was perfect. Thank you Max! :)
Response from Property: Hi there! Thank you very much for your lovely review. We're very happy to hear that you had a great stay with us. Thank you also for your comments about Max - I'm sure he will be absolutely thrilled to receive such a great feedback. We're looking forward to welcoming you back home :) Best, Broken Wharf team x
SalemMohammed
Micro Studio
Stayed in May 2023
Travel with friends
16 review
Very Good
Posted on May 30, 2023
Good hotel with good views over the thames river. The rooms could be bigger but the hotel design is amazing
Response from Property: Hey there SalemMohammed! Thank you so much for the kind words, glad you had an amazing stay with us! We are looking forward to welcoming you with us again and until then please take care. Kindly, Nate
Guest User
Micro Studio
Stayed in Apr 2023
Other
1 review
Posted on May 12, 2023
Kind of good
I stayed there from 4/29 to 5/2
I paid 1 found for deposit and said it will be canceled when i check out
But they didn’t cancel yet
Response from Property: Hey there! Thank you for taking the time to share your experience! The deposit is on hold so you don't get a notification when it gets released, have a look at your account :) if not contact us and we will be happy to assist. See you again and until then please take care! Kindly,Nate
Guest User
City Studio River View
Stayed in May 2024
Couples
2 review
Amazing
Posted on May 28, 2024
Lovely stay as always
Response from Property: Hi there! Thank you very much for your lovely review. We're very happy to hear that you had a great stay with us and we're looking forward to welcoming you back home :) Best,Broken Wharf team x
B
City Studio River View
Stayed in Nov 2022
Solo travelers
1 review
Posted on Nov 22, 2022
It is a chic and stylish hotel. The staff are diverse, young and helpful. I picked this hotel mostly I like the concept of the group. However, the hygiene of the room was unacceptable and the meal in the restaurant was disappointing.
Response from Property: Hello! Thank you very much for taking the time to share your feedback. I was sorry to hear that you had some cleanliness issues in your apartment. We're investigating this with our Head Housekeeper and Housekeeping team. I was also sorry to hear that you didn't enjoy your meal in our restaurant. We will pass your comments to our food and beverage partner, Solstice. On a brighter note, I was happy to hear that you found our staff very helpful and found us very stylish! If there is anything else that you'd like to discuss regarding your stay with us, please feel free to contact us. We hope to see you again soon. Best,Celia General Manager
Hillman
Micro Studio
Stayed in Jan 2022
Business travelers
6 review
Amazing
Posted on Jan 25, 2022
Spent a night there for my business trip in the area. Very good location, few minutes away from multiple Tube stations. Not on the main road, so it’s not super easy to find, but it’s also not difficult.
The “Micro Studio” is actually not small. Very comfy, very trendy, very nice. The highlight is the rainfall shower, really enjoyable after a long day of work. Will stay there again for sure!
Response from Property: Hello! Thank you for leaving us your thoughts on your stay - we hope to have you back soon!The Broken Wharf team x
Anonymous User
Micro Studio
Stayed in Jan 2022
Business travelers
1 review
Outstanding
Posted on Jan 6, 2022
It’s really good location just beside the river and I did morning runs even ! Of cause if you choose good view rooms then there is a very nice views as well , by the way, the staff really has very good service even helped me printed the document with free of charges. Really appreciated it !
Response from Property: Hello! Thank you for leaving us your thoughts on your stay - we hope to have you back soon!The Broken Wharf team x
Andrew Philip
Micro Studio
Stayed in Jan 2022
Business travelers
9 review
Very Good
Posted on Jan 24, 2022
Love the design and location
Response from Property: Hello! Thank you for leaving us your thoughts on your stay - we hope to have you back soon!The Broken Wharf team x
Guest User
Micro Studio
Stayed in Sep 2023
Family
3 review
Outstanding
Posted on Dec 22, 2023
The room was clean and the service was very good. Great value for money!
Original TextTranslated by Google
Response from Property: Hello! Thank you so much for taking the time to share your experience with us, it's great to hear that you had a great stay with us :) See you again and until then please take care! Kindly,Nate
Guest User
Micro Studio
Stayed in Jan 2023
Travel with friends
4 review
Great
Posted on Jan 7, 2023
The room at this price in London is okay, quite small and fresh, a little bit bad is it cleaned every day, only once a week.
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Response from Property: Hey :) Thanks for taking the time to share your experience! I'm glad you had a great stay! We are service apartments hence why the cleaning is every 7 days :) See you again! Take care! Locke at Broken Wharf Team
Guest User
Locke Studio
Stayed in Dec 2022
Travel with friends
1 review
Posted on Jan 10, 2023
The invisible discrimination of staying in hotels in Europe and the UK does exist. On the first day of check-in, I was given a room with three lights all broken. The layout of the house was completely different from the one in the picture. After putting forward my opinion, I was moved to the end room which is two floors higher than the original floor. The bedside lamp is still broken, and I will never come to this hotel under this banner again. I also hope that if you encounter this kind of deliberate provision of secondary rooms in Europe, the United Kingdom and the United States in the future, you will speak up boldly.
Original TextTranslated by Google
Response from Property: Hi there, We're very sorry to hear that you were disappointed with your stay with us, as this is certainly not the experience that we wished you to have. If there is anything else that you'd like to discuss regarding your stay with us, please feel free to contact us directly. Best,CeliaGeneral Manager
Guest User
Locke Studio
Stayed in Oct 2022
Business travelers
1 review
Posted on Nov 5, 2022
Next to the hotel is a building under construction. The room type is very strange and the service is very poor. It is cleaned once a week. Check out at 11 o'clock, I went downstairs to check out at 12 o'clock, and charged a service fee of 10 ￡...
Original TextTranslated by Google
Response from Property: Hello! Thank you so much for taking the time to leave us a review! We are service apartments, so we do offer cleaning weekly, but you are more than welcome to request for fresh linens, and such as mentioned by our host when checking in. As per our Terms and Conditions, if you'd like a late check out, there is a fee to settle. Sorry that your stay was not as great as we like our guest to experience.We hope to have you back soon! The Broken Wharf team x
Anonymous User
Micro Studio
Stayed in Apr 2022
Business travelers
2 review
Posted on Apr 23, 2022
The construction site is next to the hotel. The window of the room I was assigned at the beginning was facing the construction site, which was very noisy. Changed rooms at my request and it turned out to be a completely windowless room, and that's fine 😅
Stayed three nights and no room service and cleaning. In short, flashy. won't come again
Original TextTranslated by Google
Response from Property: Hello! Thank you for leaving us your thoughts on your stay - we hope to have you back soon!The Broken Wharf team x