Fitzrovia by Capital

Location was phenomenal

A convenient property close to the heart of the city. Spacious apartment for us a family of four. All the amenities one could need to create a base in London. I booked an apartment with a terrace and was given one without it. With no real closure on the issue when I raised it. So do confirm the apartment you are booking is the one you’re getting. Aside from this they were were easy to connect to for anything required.

Our stay at this flat was absolutely perfect, everything was close by

We saw some reviews of the place, and we must admit we got a little scared.. BUT we had a really good stay, nothing to complain about, nice and clean, big and spaceius. It was not far from bars, restaurants, the tube and much more! We would absolutely come back for another stay. We stayed there with a 2 year old, we have reserveted a crib for her but it was not there when we arrived. We called in, and in about 15 minutes we had a crib and high chair, nice service and communication!! :)

This experience was probably the worst of all my travel experience. I woke up with a ton of bedbug bites. On my left hand alone between my palm and top of my hand I had 15 bites and my left hand 13 bites. Throughout my whole body I had well over a hundred bites. I looked horrible because they were red, swollen and by the third day they were ozzing liquid. I contacted the management to request a different unit, and they just informed me they were fully booked and I should contact the agency that I booked with. NO Apologies or actions to help with the situation. I did reach out to ******* to let them know what's going on, and when they contacted the management and they flatly refused to help or give a refund. On the third day I woke up and found 3 huge bedbugs in my bed along with blood stains. Turns out I had squashed some of the bedbugs while sleeping, and since they were bloated with my blood they popped. I also found many more live ones on the couch. To be honest I did read 1 review mentioning bedbugs, but I thought it was a 1 off case and they probably took care of it. This was months before my experience. Later I found more reviews mentioning bedbugs not only on ******* but other sites with photos. I have photos but ******* doesn't have an area I can load them. 2 weeks later I'm still itching, and I can't even take photos on my vacation because some of the bites are on my face and it's swollen and looks awful. This has ruined my trip. DO NOT BOOK HERE.

I stayed in 2 bedroom flat number 4, it is very neat and renovated. The second bedroom is a bit small and has a single size bed which makes the apartment suitable for 3 persons only, not 4. The location is amazing, walking distance from everything; I would definitely stay here again.

The flat is average decorated but clean and tidy I liked the location and that it fits the purpose of my visit near all amenities I need

Perfect location for SOHO shops and food. Accommodations were spacious and the response time was great.