206-214 Sussex Gardens, Westminster, London, United KingdomView Hotel Details
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Native Hyde Park Guest Reviews
3.9/5
Good
71 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.8
Service3.9
Cleanliness3.8
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All reviews(71)
Positive reviews(12)
Reviews with photos/video(5)
Awesome stay(6)
Negative reviews(1)
HumsCakeLove
Premium Studio Non smoking
Stayed in Apr 2024
Family
19 review
4.0/5
Very Good
Posted on Apr 28, 2024
Location of the hotel was superb - very close to Paddington station via the Elizabeth line from Heathrow. Manageable with the luggage as it’s mainly flat roads. Just about 7 mins walk which was great! Lift provided for the rooms and the lobby was beautiful. However room is kinda dark, may not be comfortable for some. Staff were awesome - super friendly and efficient. Mohit was an examplary staff who helped us out quite a fair bit! No daily cleaning unless you stay for more than 7 days - they clean every 7 days. Washing machine is provided which was a plus point! WhatsApp number was provided for easy communication. Check in only starts 3pm onwards and early check in is usually unlikely. Baggage storage is available! Would recommend Native Hyde Park to friends and family visiting London!
6/8
Response from Property: Hello Hums, Thank you for your detailed review! We're thrilled to hear that you enjoyed our superb location near Paddington Station and found the walk manageable with your luggage. It's great to know that you appreciated the lift, the beautiful lobby, and the convenience of our facilities like the washing machine and baggage storage.We apologize if the room lighting was not to your comfort. We value your feedback and will look into ways to improve this aspect. Our team, especially Mohit, is delighted to have been of assistance. We're pleased that you found our staff friendly and efficient.Regarding the cleaning policy, we understand it may not suit everyone's preferences, but we're glad the provided washing machine was a plus for you. Our WhatsApp communication channel is designed for your convenience, and we're happy it worked well for you.Thank you for recommending Native Hyde Park to your friends and family. We look forward to welcoming you back on your next visit to London!
Guest User
Premium One Bedroom Apartment Non smoking
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Excellent stay!
Very convenient location 5 mins walk from Paddington station, great welcome on arrival, super one bed premium apartment with large comfy bed, super large lounge/kitchen/diner (especially for London), practical bathroom with loads of hot water.
Kitchen well stocked for preparing own food and well priced breakfast provisions available for purchase.
A great base in London which we will recommend to others and will happily return to ourselves.
Guest User
Two Bedroom Apartment Non smoking
Stayed in Jul 2023
Family
30 review
4.0/5
Very Good
Posted on Jul 24, 2023
Very nice stay, will go again when get the chance. Was nice a place.
Guest User
Premium One Bedroom Apartment Non smoking
Stayed in Jan 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Took a chance on them and they did not disappoint. I recommend!
Response from Property: Hello, Thank you for taking a chance on us! We're thrilled to hear that we did not disappoint and that you recommend our aparthotel. Your positive feedback means a lot to us. We look forward to welcoming you back soon!
Guest User
Two Bedroom Apartment Non smoking
Stayed in Aug 2023
Family
8 review
5.0/5
Outstanding
Posted on Aug 20, 2023
Very suitable for family travel, the room is comfortable, the location is excellent, the facilities are complete, very satisfied
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6/7
Response from Property: Thank you so much for your wonderful review! We are delighted that you and your family were satisfied with our room, location and facilities. If you have any further questions or needs in the future, please feel free to contact us. Thank you for choosing to stay with us and we look forward to welcoming you and your family back again!
Belén Huang
Premium Studio Non smoking
Stayed in Jul 2023
Solo travelers
20 review
3.7/5
Posted on Jul 23, 2023
Cleanliness: The cleanliness of the room was good when we checked in, but no one cleaned it during the three days we stayed, and it was a bit strange to clean up the room and throw garbage.
Service: The staff at the front desk are friendly and enthusiastic, and they also helped to call a taxi.
Environment: The nearby traffic is very convenient, very close to the subway station and Hyde Park
Facilities: The floor of the room is uneven, and you will feel dizzy when you stand on it. The shower in the bathroom cannot be moved, which is quite inconvenient, but the room is well lit, there are big trees outside the window, and the scenery is good.
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Anonymous User
Premium Studio Non smoking
Stayed in May 2023
Couples
4 review
3.0/5
Posted on May 20, 2023
It is said that it is an apartment hotel, but it is actually no different from a B&B. No one comes to clean or take out the garbage after staying for five days. It just has an extra front desk than a B&B. A room of 17 square meters is not bad for London, but there is no range hood installed in the open kitchen, and the power of the induction cooker is very low. After cooking noodles for half a day, the water cannot be boiled, which can kill people in a hurry. Kitchens have knives but no cutting boards. It feels like the kitchen is just a decoration, and the hotel doesn't want guests to cook here at all. In addition, the shower in the bathroom is fixed to the ceiling and cannot be moved, and the water flow is very small. It is very inconvenient for people with long hair to wash their hair. What I am most dissatisfied with is the security of the hotel. When I came back one night, I found that the door handle was broken. Although we had a key card, we couldn't enter the room. It felt like someone was trying to break in, but it didn't work. The hotel does not have dedicated maintenance personnel, only two front desk personnel on duty, and they have not been able to fix it for a long time, saying that the maintenance personnel will not come until the next morning. Later, under the guidance of my husband, I managed to open the door. In short, the check-in experience does not match the price of more than 1,700 yuan a night. The only advantage is that it is about a 5-minute walk from the Lancaster Gate of Hyde Park.
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Response from Property: Thank you for taking the time to share your feedback about your recent stay at Native Hyde Park. We sincerely apologize for the inconveniences you faced during your stay. We're truly sorry that the experience did not live up to your expectations.Our guests' comfort and satisfaction are our top priorities, and we regret that we did not meet these during your visit. We take your comments about the cleaning service, kitchen amenities, bathroom setup, and security issue very seriously, and we will ensure they are addressed with our team for future improvements.We greatly appreciate your feedback as it helps us to improve our services and to provide a better experience for our guests. Thank you again for your review. We hope to have the chance to welcome you back in the future and provide you with a superior experience.
ChristinaLIU888
One Bedroom Apartment Non Smoking
Stayed in Aug 2023
Family
3 review
1.7/5
Posted on Aug 23, 2023
Apart from the good location, there are no other advantages. The price of more than 1,700 per night was given to a room in the basement of LG, the price was charged at the hotel, and the service was given at the homestay. There is no house cleaning service for four consecutive nights. I asked the front desk and said that there is only one cleaning after staying for 8 nights. This is the first time I have encountered such a so-called hotel in so many hotels in the UK. Breakfast is not included, and the towels and paper towels are used up. You have to go to the front desk to ask for it yourself. You have to throw out the garbage in the room yourself. There is no microwave oven and only a not very useful oven. Super bad review. It is not worth the price. There are many choices around the hotel for one thousand and one nights, and there is no such thing at all. It really sucks to have to live in this crappy basement! I will never book this place again! It is strongly recommended that friends do not choose this!
Original TextTranslated by Google
Response from Property: Thank you for your feedback and we are deeply sorry for your experience at Native Hyde Park. Your opinion is very important to us and we will take steps to improve our services. Regarding room cleaning, we will provide cleaning services according to different room types, but we may not provide enough clear instructions in your booking information regarding the frequency of cleaning during your stay. In addition, we do provide extra towels and toilet paper for guests to use, but they need to ask for it at the front desk. We will also consider how to better provide services. We will further review your feedback to ensure our guests have a better experience on their future stays. Thank you again for your comments and please feel free to contact us if you have additional questions or need further assistance.
Anonymous User
Premium Studio Non smoking
Stayed in Aug 2023
Solo travelers
1 review
4.5/5
Great
Posted on Aug 14, 2023
The location is superior, 5 minutes away from Hyde Park and 5 minutes away from the busiest traffic. There are also two big supermarkets only 5 minutes away, which is very convenient. The shower in the bathroom is fixed in the middle, which is not very customary.
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback about your stay near Hyde Park. We're happy to hear that you enjoy the convenience of the location and proximity to essential amenities.
Your observation about the shower head has been noted, and we appreciate you bringing this up. We strive to make our guests as comfortable as possible, and we will certainly take this feedback into account for future improvements.
We hope to welcome you again and provide an even more satisfying experience. If you have more comments or need help booking a future stay, please feel free to get in touch. Thank you again for choosing our property.
Lintaitai
Two Bedroom Apartment Non smoking
Stayed in May 2023
Family
1 review
3.5/5
Posted on May 20, 2023
It's near Hyde Park, and you can't park your car at the gate. You have to check out at 10:00 in the morning, which is a bit early, but everything else is fine.
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Response from Property: Thank you so much for your kind feedback.
Guest User
Premium One Bedroom Apartment Non smoking
Stayed in Feb 2023
Family
5 review
4.0/5
Very Good
Posted on Feb 13, 2023
The location of the hotel is good, one bedroom and one living room, the space is relatively spacious and there is a kitchen for cooking.
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Oracle08
Premium Studio
Stayed in Apr 2022
Couples
20 review
5.0/5
Outstanding
Posted on Jun 22, 2022
The studio is good, the service is complete, it can make light meals, and there is a dishwasher