St Christopher's Inn Shepherd's Bush Reviews

I cannot express how utterly disappointed and infuriated I am with the staff at this hostel. It's one thing to encounter rudeness, but to be treated with such disdain and disrespect is utterly unacceptable. I arrived at 1am, hoping to find a quiet spot to work, and politely asked if I could sit at the bar. Instead of a simple refusal, I was met with a condescending tone and a blatant disregard for customer service. The staff member had the audacity to tell me that the bar was not for customers like me to sit at, but for their own use! The nerve! Sure, it was late, but as a paying customer, I should expect basic courtesy, not a verbal slap in the face. And to add insult to injury, the apology I received was nothing but hollow words from someone who clearly knew how rude they were being. I wasn't aware that the reception and bar suddenly became off-limits to customers 24/7. Perhaps if this information was conveyed with a modicum of politeness, I wouldn't be seething with anger right now. Yes, the hostel itself may be decent, with its convenient location and tidy facilities, but that means nothing when the staff are so disgustingly rude and unhelpful. Providing amenities like hair dryers in the showers means nothing if basic respect is lacking. I'm beyond livid. This experience has soured what could have been a pleasant stay. I will never set foot in this hostel again, and I urge others to steer clear unless they enjoy being treated like dirt by entitled staff members.

I got a warm welcome at the bar, where the check in takes place, once you have our key card the hostel has a separate street entrance. There is a big communal room, which includes a television, a kitchen, sofas and tables. Each bed has a spot light, plug socket and curtain for privacy. I thought the showers and toilets were clean and in good condition. The breakfast is plenty and worth the money of £5. Overall a very nice sleepover.

I am very satisfied with all services, especially dejon, very good, willing to help people, will come again next time

The mattress was hard I woke up with broken back , lockers under the bad not practical at all , no sound insulation whatsoever.. rest is ok .

It was good, friendly staff, a bit out of the way but very good for price.

The toilet always clogged in the morning. However, I like that they provide hair dryers in the bathroom. Staff was nice and friendly but sometimes I just needed to be alone🥲

Had a good sleep this time had a much better bunk.

Everything was clean, and reception were very helpful.

Great location with easy access to central London by tube and buses. Safe area with a lot of restaurants and supermarkets.

Close to everything

Affordable and reliable

The stay here was good. It is recommended to stay here . Hotel

Everything OK

Price was good