Gem Strathmore Hotel Reviews
Gem Strathmore Hotel
41 Queen's Gate Gardens, Kensington and Chelsea, London, SW7 5NB, United KingdomView Hotel Details
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Gem Strathmore Hotel Guest Reviews
3.9/5
Good
122 review
Verified reviewsLocation4.1
Amenities3.7
Service3.9
Cleanliness3.9
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All reviews(122)
Positive reviews(20)
Reviews with photos/video(3)
Great location(4)
Negative reviews(2)
Kaili
Superior Single Room
Stayed in Jul 2024
Business travelers
2 review
Very Good
Posted on Aug 4, 2024
It was a pity that there is no air conditioner. The breakfast was boring and not good. Overall it was a good stay there.
Guest User
Superior Double Room
Stayed in Sep 2024
Solo travelers
1 review
Very Good
Posted on Sep 30, 2024
Excellent location, nice and clean rooms
The rooms are tad small, which can be challenging if you have a large luggage.
Response from Property: Dear Guest, Thank you for taking the time to complete an online review following your recent stay at the Strathmore Hotel. It is great to hear you enjoyed all the benefits of its superb location and the room. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to our hotel again in the future. Kind regards,Gem Guest Relations Team
Andy
Superior Room
Stayed in Mar 2023
Travel with friends
2 review
Posted on Mar 13, 2023
Small group of us visiting the Royal Albert Hall. Wanted a convenient hotel and it is excellent for the RAH but the rooms were so small!! And they were superior doubles. We had 2 rooms booked on 005 and one 524, both were so small, if the were the superior doubles, dont know what the standard would be.
Pathetic.
Service in the bar was awful, breakfast was excellent and staff there good. Reception friendly and fine apart from 2 rooms together, one is on lower floor and other is on 5th floor. That's together???
Both rooms had defects, poor maintenance etc.
Not again
ScottRichard
Superior Room
Stayed in Nov 2022
Couples
1 review
Outstanding
Posted on Nov 20, 2022
A lovely hotel, tucked away down a quiet side street but only 5 minutes from the museums and underground station.
Very friendly and helpful staff, spotless rooms and a very, very good full cooked breakfast.
Guest User
Superior Double Room
Stayed in Jun 2022
Solo travelers
48 review
Very Good
Posted on Jun 19, 2022
Most of the staff are really friendly except for the night shift, they were not the most helpful with not the best attitude.
The rooms are on the small side, but functional.
Guest User
Executive Twin Room
Stayed in Oct 2024
Family
49 review
Posted on Oct 26, 2024
It's a good deal to book a twin room in London at this price. However, there is no air conditioning in the room and no mosquito net on the window, so there were flying insects flying into the room on the first night. Although the facilities are relatively old, they are still well maintained. It only takes 5 minutes to walk from the subway, and there are many hotels of different brands nearby.
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Response from Property: Dear Guest, Thank you for your review after your stay with us and glad you had a pleasant stay with us overall. We were also bit disappointed to learn about your discomfort due to the flies in the room and lack of air-condition, we apologize for the inconvenience caused. Being a listed building, we were not permitted to install air conditioning in all the rooms, however you comments about the air-con and fly net will be considered for future improvements. We hope that your experience will not deter you from visiting us again and we look forward to welcoming you back to our hotel.Kind regards,Gem Guest Relations Team
Michelle_yang
Superior Double Room
Stayed in Sep 2024
Business travelers
22 review
Very Good
Posted on Sep 29, 2024
The house is clean, but the area is too small. The bathroom is also very small, and there are no slippers, toothpaste or toothbrush. The surrounding area is quite quiet and the location is not bad. The elevator is also too small.
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Response from Property: Dear Guest, Dear Guest, Thank you for taking the time to complete a review following your recent stay at the Strathmore Hotel. We are happy that you enjoyed your stay overall and thank you for the additional comments about the facilities in the hotel. Your satisfaction is at the very heart of what we do here at the Gem Hotel and we take your feedback seriously.The points raised have been addressed and will be taken into consideration for future improvements. We hope you would give us the pleasure of welcoming you back and provide you with a much more memorable experience.Kind regards,Gem Guest Relations Team.
Serena Sung
Executive Twin Room
Stayed in Jul 2024
Family
3 review
Very Good
Posted on Jul 15, 2024
I stayed for 5 nights, and the lifts were out of order for 3 nights. If you have large luggage, please make your own judgment on whether to stay in this hotel.
The interior decoration of the hotel is exquisite. Although the rooms are smaller than chain hotels, they are quite comfortable.
Bellboys are very welcoming and take needs seriously. Overall, it's not a loss.
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MayAuYeung
Superior Twin Room
Stayed in Jun 2024
Family
8 review
Great
Posted on Jun 23, 2024
The hotel is so close to Gloucester Road Station! There are restaurants and supermarkets nearby, very convenient! The hotel does not have air conditioning, but it is very comfortable to turn on the left fan!
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Pablo Altvarg Juffe
Superior Twin Room
Stayed in Feb 2024
Family
6 review
Great
Posted on Feb 24, 2024
Very good attention. The place meets the conditions. Perfect quality price. Although the hotel is a little old.
I think that with a little modernization it would be better.
But I would really go back.
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Guest User
Superior Room
Stayed in Aug 2023
Family
10 review
Amazing
Posted on Sep 5, 2023
The hotel is located in London Zone 1. There are many attractions nearby. It is very convenient. It saves a lot of time on the bus. The surrounding environment feels very safe. The breakfast is delicious. If I go to London again, I will stay here again.
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Guest User
Executive Double Room
Stayed in Aug 2024
Booked for others
5 review
Posted on Oct 26, 2024
You can also book for your friends
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Response from Property: Dear Guest, Thank you for your kind feedback and for recommending us after your recent stay at Strathmore Hotel. We are very happy that you enjoyed your stay with us and we appreciate your feedback. We very much look forward to welcoming you again to our hotel.Kind regards,Gem Guest Relations Team
Guest User
Superior Double Room
Stayed in Sep 2023
Solo travelers
8 review
Posted on Sep 27, 2023
What can I say about the main basement? The room is still small and pitiful.
Nothing good except being in District 1 and having good service
The elevator is too small.
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Guest User
Superior Double Room
Stayed in Apr 2023
Travel with friends
7 review
Outstanding
Posted on Jul 5, 2023
Not bad, this room is really great hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha
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Zhuangxiaomeng
Superior Twin Room
Stayed in Aug 2024
Couples
12 review
Very Good
Posted on Aug 17, 2024
Older housing
Original TextTranslated by Google
Response from Property: Dear Guest, Thank You for your positive rating for your stay with us at the Strathmore Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Kind regards,Gem Guest Relations Team.