Wellington Hotel by Blue Orchid Reviews

Great location, so central but very quiet with no traffic or noise at night, great staff, nice room, small but not the smallest I've seen in London, but very frustrating that lift wasn't working both days I was there (& hadn't been working all week apparently) so three flights of steps with large bag. Room had no full length mirror and only a small mirror in bathroom which is not great for a 4 star hotel.

This is the worst hotel that I have stayed in the UK, although it is a four-star hotel. I even think it is discrimination/scam towards tourists as I see they treated the local British normally, putting them in the Wellington Hotel. Yet, the staff put us and other tourists to the rubbish Rochester Hotel. I spent so much money on the room in this Wellington Hotel, but the staff replaced us with another hotel (a three-star called Rochester Hotel) without giving any explanation. As seen in the attached photo, this Rochester Hotel is still under renovation, with workers working and nasty, chemical smell flying everywhere (I can even smell it in my hotel room), the staff still put us in this hotel. I complained and sought help from the staff, but they were useless. They insisted it's alright for me to stick with this hotel room. So outrageous and unreasonable!

Near Buckingham Palace and Westminster abbey

They checked us in then didn’t have a room for my daughter and I. After waiting an hour we were given a room with a window next to the kitchen exhaust because they could not find our information. The room had an awaful food smell that I was hoping would get removed by the air vents but the ac didn’t work and opening the window only made the smell worse. Night 2 and 3 they ended up moving us to another property that was in construction that was less stars but the room smelled better. The hotel did there best to get us into a decent room but Trip.com refused to help in the matter. Trip.com refuses to adjust the pricing for the room I stayed in and will not make any adjustments or compensation. My total for the 3 nights in the room I requested was $667 the total for the rooms I actually stay in was $250. I should have been refunded for my overpayment however Trip.com says they cannot protect their customers. This was hopefully a rare case but beware of using a third party site to book any room. I know this hotel would have helped me right away if I would have booked directly through them.

Great location, comfortable bed& good service

All in all a nice hotel reasonably priced for the location. Staff were very friendly and efficient and the room was comfortable. Bathroom a little dated and unfortunately my room was next to a generator outside which had an annoying but not awful hum throughout the night. I was upgraded to a larger room so didn’t think I could really complain. Overall happy to recommend

Overall, this hotel is a good choice if you're looking for a comfortable stay in London city.

The hotel was lovely, few issues tho, was that we booked our room based on the pictures, which isn't what we got, when the manager told us that they did give us the executive double, even tho i showed her the pictures off the room i choose, and what we was expecting, she wasnt really interested in what i was trying to say, it wasn't the room we chose based on the pictures, which is false advertising, so was a bit unhappy about this because the executive double room was alot bigger and also had a couch in, on pictures. I kno I sound stupid because off this but we chose that room because it had more space, wasn't aware about being charged for trays £4 each when getting room service. And Breakfast was very slow, nothing ready, no bread left, had to ask for stuff.

nice hotel

I am very satisfied with the Garden Hotel at this price. There is a green park at the door. Check-in specifically emphasizes that we will not accept other addresses in the surrounding area. Finally, our requirements were met.

I paid extra to upgrade the room type, but ended up getting a smaller one. I don't know if they really changed my room type or if they lied to me. I've stayed in this hotel several times before and it was pretty good. This time, the room I paid extra for had a very small bathroom. I contacted the front desk, and they said there were no other room types. I was speechless. The elevator was still broken when I went there, and I had to carry my boxes up to the 4th floor. A pretty bad experience

The courtyard is not big but has a good atmosphere. The room is clean and bright. People who run and walk their dogs often pass by downstairs. When you open the window, you can hear the rustling of leaves. It is very quiet when you sleep, without any clutter. Westminster Abbey and Buckingham Palace are nearby, and you can walk there. The waiters are gentle and can meet various needs in time. I have been choosing hotels online for a few days. I am getting more and more unsure about the reviews. When considering price and location first, I am most afraid of two things: no windows and a semi-basement, which I did not encounter in this hotel. In addition, Wellington and Rochester are actually two parts of the same hotel. Finally, Ctrip’s butler service was unexpectedly useful, helping to contact the hotel and do all kinds of communication. It was already midnight in China, and the manual customer service still responded and contacted in time. Compared with foreign accommodation booking websites, I really think that Chinese websites have better services and are reliable!

Overall it's good, breakfast is ok, the surrounding is relatively quiet, it's a little far from the subway station, about 10 minutes walk, the service staff are all very nice, most of them are Indian, I don't know if it's opened by an Indian boss

The smell of new decoration is harmful to health and the room feels unsafe. I am very well-mannered and I couldn't help but call Indians "swindlers" when I opened the door of the room. It is comparable to the pigeon cage in Hong Kong. The 22-inch suitcase can't be opened at all, and the shower area is only wide enough for me to put my hands on my waist (filled with extremely unpleasant plastic smell). What's more terrible is that the single room is not in the main building at all, but in a newly built building full of formaldehyde (that is the unpleasant smell of new decoration, I know that formaldehyde can't be smelled). The room also has this smell, especially the bathroom. The room assigned to me faces the fire escape. At night, unknown people talked and sang loudly at the door of my room, which is very unsafe.