Comfort Inn Victoria Reviews

It was a breeze checking into Comfort Inn and the room honestly looks much better than the pictures! I’m just glad it doesn’t have dingy carpets covering the floor and it was so clean! Also, the inn might be small overall, it has a functioning lift so we didn’t have to lug our luggages up the stairs. Did I mention the superb proximity to Victoria station? There’s also a luggage storage place right opposite the inn, super convenient!

Hotel is clean. Staff is helpful. Check in and out is quick. aircon and ventilation is satisfactory. If an improvement to be suggested, it will be wifi stability. Wifi connection sometimes got cut off in the room. Wifi not available in the breakfast area. There is decent Sardinia restaurant nearby where chef is came from Sardinia, Italy

Originally I was assigned a room in the basement. The room has a tiny window and no phone signal. The staff is kind enough to change another room to me which is OK. Thanks

Basic 3 stars hotel. Room clean, room wasn't clea ed l/serviced for 2 nights. Basic breakfast (pastry, cafe from a machine, cereal and fruit salad from a tin).

Room didn’t look anything like the sample photos. And for how expensive it was, no A/C like in the description and a bare bones room was very disappointing. “Window in room” meant basement privacy window with no view. Spend your money elsewhere.

EXCELLENT location!! Walking distance to Buckingham Palace, Westminster Abbey, Piccadilly circus, Big Ben view... the room we stayed was small and would need some renovation, but clean and had privet bathroom (such a plus!) and it was more than enough for the short stay, we highly recommend this hotel.

Great position in London, bedroom not so much clean.

The location is very good, just 6 minutes away from Victoria Station. The front desk was very friendly. The room was new and comfortable. Another nearby hotel (too run-down, the room type was wrong, and they refused to change it, but the trip was great and they compensated me for the difference) gave me the wrong room, so I moved here temporarily.

The room is not big, but it is OK for the price in London, very clean. It is very close to Victoria train station, only 5 minutes walk, very convenient for children. However, the elevator was broken when we checked in, which was very inconvenient with luggage.

Good value for money

A complete disaster! This is how I would sum up the experience at this hotel. It was the fourth time we went there and the first post-pandemic, and the service has absolutely decreased in these years, both customer service and breakfast and room conditions. The only really good thing was the girl at the reception (very nice and friendly) on the first and last day, the rest was absolutely negative. I go in parts. This time I booked the hotel through TRIP.COM 3 months in advance and, when we arrived, I was convinced that they were penalizing us for having booked the room through this excellent travel website and so on. They gave us a room in the basement (floor -1), dark and small. After protesting, they gave us another one on the ground floor with the noise of the boilers next door. I protested and the next day they gave me a room again on the same ground floor and I asked why not on the first, second or third floor after I had booked the room. In the 2 rooms there was damp on the ceiling, stains on the carpet, the shower handle that was barely kept on its base, lights that did not turn on, a toilet that barely worked with insulating tape on a broken part, etc (attached photos ). The breakfast was very poor and the service was terrible. We had been 3 times and this 3-star hotel has lowered its quality in every way. We will not return again. A complete disaster! This is how I would sum up the experience at this hotel. It was the fourth time we went there and the first post-pandemic, and the service has absolutely gone down in these years, both the treatment of the client and the breakfast and the conditions of the room. The only really good thing was the girl at the reception (very nice and friendly) the first and the last day, the rest was absolutely negative. I go in parts. This time I booked the hotel through TRIP.COM 3 months in advance and, when we arrived, I was convinced that we were penalized for having booked the room through this excellent travel website and others. We were given a room in the basement (floor -1), dark and small. After complaining they gave us another one on the ground floor with the noise of the boilers next door. I protested and the next day they gave me a room again on the same ground floor and asked why not on the first, second or third floor, after I had booked the room. In the 2 rooms there was dampness on the ceiling, stains on the carpet, the shower handle that was barely kept on its base, lights that did not turn on, toilet that barely worked with insulating tape in a broken part, etc (attached photos ). The breakfast was very poor and the service lousy. We had been on 3 occasions and this 3-star hotel has lowered its quality in every way. We won't be back anymore.

For the price it is ok, the basic breakfast without any variation

Simple but very comfortable accommodation. Exquisite attention. If I return to London I will repeat accommodation

The hotel location, breakfast, and cleanliness were good. The pub in front of the hotel is also very good, so I would recommend it.