Citadines South Kensington London Reviews

Response from Property: Dear Anzicheng, Thank you for your feedback and for giving us a perfect 5/5 rating! We're thrilled to hear that you and your friend had a great experience with us.We're glad that you found our location to be convenient. We understand the importance of choosing a centrally located place that allows easy access to various attractions and amenities. We're delighted that our location met your needs and contributed to a positive experience.Our team strives to provide excellent service and a comfortable stay for our guests. We appreciate your kind words and are delighted that we were able to meet your expectations.Thank you for choosing us, and we look forward to hosting you and your friend again in the future. If there is anything else we can assist you with, please don't hesitate to let us know. Best regards, Alona Ivanenko / Senior Receptionist

Response from Property: Dear Guest, I cannot thank you enough for this lovely review and recognising the great skills of our team. I will make sure to share your review with all of them. I am glad that you found your apartment spotlessly cleaned and that you enjoyed the activities near our property. We hope we can welcome you again very soon! Warm regards,Celia BauResidence Manager

Response from Property: Dear EJ9, Thank you for sharing your positive feedback with us! We're thrilled to hear that everything was great during your stay.We're glad that the coffee machine at the reception was a helpful amenity for you. Thank you for choosing to stay with us, and we're delighted that we were able to contribute to a pleasant and productive stay. We look forward to welcoming you back in the future for another great experience!Best regards,Alona Ivanenko / Senior Receptionist

Response from Property: Dear Guest, thank you for your wonderful review. We're delighted to hear that you found our hotel very cozy and enjoyed the free hot beverages available in the lobby.Creating a warm and welcoming atmosphere for our guests is one of our top priorities, and we're glad that you found our staff to be nice and provided excellent service. Your kind words will be shared with our team to inspire and motivate them to keep up the good work.Thank you for taking the time to share your feedback. Your support means a lot to us, and we hope to have the opportunity to welcome you back for another cosy and enjoyable stay in the future.Best Regards, Alona Ivanenko - Senior Receptionist

Response from Property: Dear Loh,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you were happy with your stay and the services provided by our hotel.We take pride in providing spacious, clean, and comfortable rooms for our guests, and we are thrilled that your room met your expectations. Your satisfaction is very important to us, and it is wonderful to know that you found our accommodation to be just right for your needs.If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know. We greatly appreciate your kind words and recommendation.Thank you for choosing to stay with us. We look forward to welcoming you back on your future visits.Best regards,Salvatore Guttilla - Assistant Residence Manager

Response from Property: Dear BlackburnJenny, Thank you for your feedback! We're glad to hear that you found our hotel to be nice and in a good location. It's great to know that our central location was convenient for your needs.We appreciate your kind words about our friendly staff. Providing excellent service and ensuring our guests feel welcome is a top priority for us.We're pleased that you enjoyed the complimentary fruits and hot beverages in the lobby. We strive to provide little extras like these to enhance our guests' experience and provide added convenience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay! Warm regards, Alona Ivanenko - Senior Receptionist

Response from Property: Dear Yvonne Xin Wing,Thank you for choosing to stay at Citadines South Kensington and for taking the time to write your feed back in relation to your experience.I am truly delighted to read that you enjoyed your experience with us and it pleases me to read such lovely feedback about our apartments and the facilities that we offer. We are looking forward to welcoming you again at one of our properties.Best wishes,Celia BauOperations Manager

Response from Property: Dear Christy,Thank you very much for taking the time to leave us a review and for choosing to stay at Citadines South Kensington. I am glad that you enjoyed your stay with us and the location of our property. Our team is working hard to ensure you have the best stay possible.We are looking forward to welcoming you again in the future!Kind regards,Celia BauOperations Manager

Response from Property: Dear Guest,Thank you very much for taking the time to leave us a review and for choosing to stay at Citadines South Kensington. I am very pleased to read that you enjoyed your stay with us and the comfort of your apartment. We are looking forward to welcoming you again in the future!Kind regards,Celia BauOperations Manager

Response from Property: Dear Michael,Thank you very much for taking the time to leave us a review and for choosing to stay at Citadines South Kensington. I am glad that you enjoyed your stay with us and the location of our property. We are looking forward to welcoming you again at one of our residences!Kind regards,Celia BauOperations Manager

Response from Property: Dear Krista Chan, thank you for your kind feedback. We are happy to see that you found the room cosy. We hope that you had a pleasant stay with us and you will chose to stay with us again. Kind regards, Alona Ivanenko - Senior Receptionist

Response from Property: Dear Wong T. thank you for taking the time to leave us a review. We are glad that you liked the amenities and the service we offer. We are also happy that you enjoyed the location of the property and the cleanliness provided by the Housekeeping team.We hope you will choose us again in the future!Kind regards,Salvatore Guttilla - Assistant Residence Manager

Response from Property: Dear Gaiwudile, thank you for taking the time to share your experience with us. We greatly appreciate your feedback.We are delighted to hear that you found the apartment to be spacious, with a comfortable 1.5-meter double bed and a sofa bed. The separate bathroom, complete with both dry and wet areas, adds to the convenience and privacy of your stay.We're glad to know that you enjoyed the complimentary hot beverages and fruit provided at the reception. Additionally, it's great to hear that the cafe "Joe and the Juice" opposite the hotel exceeded your expectations. The proximity of the hotel to the subway, just a five-minute walk away, is an added advantage for easy transportation and exploring the area.Thank you once again for choosing our hotel and sharing your positive experience. We value your patronage and look forward to welcoming you back for another enjoyable stay in the future.Best regards, Alona Ivanenko / Senior Receptionist

Response from Property: Dear OngNick, Thank you for your feedback! We're happy to hear that you enjoyed our hotel's good location, particularly its proximity to Imperial College and the Natural History Museum. We're glad that our hotel is also conveniently located near the underground station and a big supermarket.It's great to know that you appreciated the complimentary fruits and coffee machines available in the reception area. We strive to provide these amenities to enhance our guests' experience and make their stay more enjoyable.We apologize for any inconvenience caused by the sofa bed being too soft. Our guests' comfort is important to us, and we appreciate you bringing this to our attention. Your feedback will help us improve and provide better options for our guests in the future.Thank you for choosing to stay with us, and we look forward to providing you with an even better experience during your next visit.Best regards, Alona Ivanenko - Senior Receptionist