The Portobello Hotel

We were upgraded to a gorgeous room for free! Amazing room, amenities, hotel, and especially the staff. Would stay here again and recommend to anyone going to London!

Honestly, the only reason I'm giving 2 stars is because of Naeem, the night porter, who was exceptional. We returned for drinks on our anniversary and ended up chatting with Naeem, thoroughly enjoying the conversation. He was professional yet approachable and authentic. Initially, the hotel said they couldn't arrange a cab to the airport at 6:30am due to Carnivale, despite an earlier email promising they'd arrange one if needed. The day staff told us to just 'figure out the tub I guess' even though we needed to leave very early. But Naeem saved the day and managed to get us a cab on our last night. He is, without a doubt, the best employee they have and deserves a promotion. Otherwise, this hotel was a huge disappointment and just ******. I don't say this lightly, as I'm not one to leave such a directly negative review, but the experience felt like a bait and switch. We booked a 'Marvelous' room, which looked nothing like the photos on their website—not even close to the images of their basic rooms. Ours was a dark, damp basement room, lacking any charm. The bathtub was an antique, and not in a good way—it was rusted and non-functional. It came with detailed instructions, warning that if you didn't release the pressure in the valves correctly, it could break. Talk about stressful! The shower barely got warm, the ceilings were low, and the bed was ridiculously lumpy. The rest of the staff, aside from Naeem, were nearly incompetent. When I asked the front desk if we had been mistakenly placed in a lower-level room, the staff member replied, "Yes, it's 'marvelous,' and you're not the only one to complain about it." She did offer to move us to a better room the next day, but at our own cost. We declined due to the hassle as we only stayed two nights. It's clear they know this room disappoints guests but aren't interested in fixing it. While waiting for my husband, I overheard another guest frustrated over having to switch rooms during his four-night stay in an 'Outstanding' room, their top option. The employee blamed the reservation team, who wouldn't be back until the following week. Other front desk staff were no better: one forgot to call a cab for our theatre show, and another was overly chatty, making entering or exiting the hotel awkward. I'm extremely disappointed we spent money on this hotel. It was a huge letdown, especially at this price. The room was such a let down that we would have switched hotels, but we had family meeting us in the area. Unless you're a celebrity staying in one of their 1 or 2 genuinely nice rooms, you'll end up paying hundreds for hostel-level accommodations. Pros: Great location, close to 'Core' restaurant (3 Michelin stars, and the food was amazing) Nicely decorated small lobby with a 24/7 honesty bar Some celebrities stay here, as the staff eagerly pointed out, if that’s of interest Cons: Our room was in the basement, dark, and extremely damp Uncomfortable, lumpy bed Shower was barely functional, leaked al

This is by far my favorite boutique hotel in London! From the moment I arrived, I was warmly welcomed by the incredibly friendly staff, especially Nain, who made my check-in experience truly delightful. Staying here felt like living in the heart of Notting Hill rather than just visiting as a tourist. The ambiance, service, and attention to detail provided an authentic and charming experience that I absolutely loved. If you're looking for a place that captures the essence of Notting Hill, this is the one!

We had a lovely tea upon arrival in their sitting room. Our room has all we needed for comfort, including bathrobes, a small frig and coffee bar. Great location to public transportation and local shopping.

Lovely place to stay. Great ambience, comfortable bed, quiet location. The staff were all amazing. For our 5 day stay, I had a relaxing breakfast downstairs, and then requested my wife's breakfast in our room. On the 4th day of our stay, I forgot to order her breakfast before I returned to our room. Shortly after I got there, the phone rang. It was reception asking if my wife would like her breakfast sent up. It doesn't get better than that!

What a wonderful stay, Naim was always very understanding and thank you for giving us the nicest room(38) was amazing, beautiful decor and spacious for London's standards. I will come back next time and recommend this hotel to all my friends and relatives and to anyone reading this review.

Lovely quiet hotel steps away from Portobello street.

Lovely hotel. Very quiet, safe and room was spacious. Staff was kind and helpful. Continental breakfast was great and bed was super comfortable. We were on the ground floor and loved our beautifully decorated room that had a large bathroom with antique bathtub. Beautiful garden views outside our window. Place was exactly as pictured and described. Furthermore - the neighborhood is wonderful to explore and walk. Highly recommend. Thank you!