Best Western Mornington Hotel London Kensington Reviews

The hotel is good and has some issues like a poor wifi and a fire alarm that can be problematic. In overall is a good option for London.

The hotel was really fine 7/10 The issue was the sink size is really small which barely washing Your hand and face without splashing the water .

Fantastic hotel will come again and love the location, good value for money!

Booked an Executive room based on reviews saying the standard rooms were very tiny, but when we checked in, we were assigned a very tiny room on the 2nd floor. The a/c wasn't working even after the front desk reset the system from the central control, so I went to look at another room in the basement which was slightly bigger or at least a less weird shape. But alas, the a/c wasn't working in that room either! Finally we ended up in yet another basement room that was slightly smaller but still a decent layout, which had an independent wall unit a/c (not centrally controlled) and it worked perfectly, so we were set. The room was facing the street so you could sort of see people walking by above you, which didn't bother us because the sheer curtains were always drawn. The staff at the front desk were patient with trying to resolve our problem but I would have appreciated a bit more proactive problem-solving on their part. Breakfast was very nice in a cute bar/breakfast room, good enough spread of continental breakfast plus cooked to order dishes.

I had the pleasure of staying at the Best Western Mornington Hotel in London and I couldn’t be happier with my experience. Situated on a charming street, the hotel is surrounded by a plethora of restaurants, grocery shops, and convenient transportation options, including a train station and a bus station that can take you anywhere you desire in the city. The hotel itself has recently undergone renovations, and though the rooms may not be spacious, they are thoughtfully designed to maximize comfort and functionality. The compact size did not hinder my stay in any way, as I found everything I needed within reach. What truly sets this hotel apart is the exceptional level of care and attention provided by the staff. Jessy and Dani, in particular, were outstanding in their commitment to ensuring the guests’ satisfaction. Always wearing a warm smile, they went above and beyond to make me feel welcomed and comfortable throughout my stay. Their genuine hospitality made a lasting impression on me and played a significant role in my decision to extend my stay beyond the initial four days. As a first-time visitor to London, I am grateful to have chosen this hotel as my base. The combination of its prime location, recent renovations, and the remarkable service provided by Jazzy and Dani made it an easy decision to prolong my stay. I would like to express my heartfelt gratitude to Jessy and Dani for being a fantastic team and for contributing to my memorable experience at the Best Western Mornington Hotel.

Called the day before about checking out very early at 3.30AM. Front desk staff advised that someone will be at the desk 24/7 . I rang a couple of times 15 mins prior to checking out as well but no one answering the help desk. So me and 2 other guests just left our swipe card key on desk with our name on it and the desk phone also kept on ringing but nobody was there. I understand that’s it is early but my Uber is already arrived. Breakfast have lots of choices, can get eggs cook your way with other proteins as well. Waitress Natalia when doing the floor I find was a bit too flustered and not friendly other floor staff also not that friendly either. The mattress is poor quality and uncomfortable it hurts my back and I don’t even have a bad back. Front desk staff upon checking in are very friendly ,polite and welcoming. It’s a good location but service needs improvement.

Overall it was a nice hotel in a good location. Cozy bed and nice bathroom. However, a few mishaps occurred… fire alarm went off twice in the morning, the air con in room was broken, the shampoo pump did not work, and the outlet for the blow dryer was too close to the desk which blocked the outlet accessibility. If these few things could be fixed it, I would recommend a stay.

Awesome location, everything is new, it is small but everything you need is there. I am back to London in 2 weeks, so I will stay again.

The waitresses are nice and kind. I would come the next time.

Very close to Earl’s court station. The room was small but clean. Perfect for a tourist.

Special mention for Loic, great guy and a credit to the business!

Hotel refurbishment was completed, brand new, name has been changed to Mornington Kensington. I was given a room for 3 which I don’t need that makes the room even more cramped. I will definitely come back when in London.

The room is relatively small but clean

Amazing hotel with excellent customer service. Only a few minutes walk to the Earl court underground. Hotel looks brand new and the room is super comfortable and has literally everything you need. Would definitely anyone to stay in this hotel.