Holiday Inn Express East Midlands Airport

Booked this stop-over with trip.com on Christmas day. Just awful from the start! Although I had paid for the booking online, on arrival, I was told that it was just a reservation and that I needed to confirm payment with my credit card again, which I did. I was charged again. I requested a refund the following morning. I was then told that I needed to pay another £10 for parking for the night - nearly 25% extra on the total cost of the room. There was no mention of this parking extra on the Trip.com website when I booked. The first two rooms that I was allocated had sofa beds made up so you couldn't sit at the desk or get to the window to shut the curtains. This could not be fixed as there were no room service staff. The third room had 2 light bulbs that didn't work and cobwebs on the ceiling - I was tired, I took the room. I was only offered food from the limited night menu - it was 6pm - there were no kitchen staff. Having to sort out the problems that I experienced put the two staff members under extreme pressure - I was not the only guest. I support the fact that staff had been given time off for Christmas, this is commendable IHG, but you can't do this at the expense of your customer and your brand. I strongly doubt that I will use either Holiday Inn or Trip.com again

We stayed at the Holiday Inn for about 3 weeks due to our house being fire damaged. We had several opportunities to move elsewhere, but we didn't want to. The hotel was immaculate, fresh flowers everyday, unlimited breakfast and the staff, without exception, were delightful - couldn't do enough for us. We had slight problems with the diabolical car parking company, but the staff sorted it out.

Great night stay with a very clean and organized hotel

Young guy on the desk checking in was excellent . Knew my preference away from lift, super friendly and invested in what he was doing . Room was better than travel lodge and on par with premier inn with slightly better bathroom. Shame , no fridges for people staying for business. Breakfast adequate , not too busy, but ran out of plates , and a few other bits , need more frequent resupply . Very good experience overall

On arrival was allocated an accessible room which had an interconnecting door, it was so noisy I asked for a different room and was given one on the first floor, this was better but the insulation quality to stop noise isn't great here. The bed was very hard and not comfortable but the room was clean and tidy, TV remote didn't work and they didn't program my door key to work for 2nd night which was a pain. Did not eat dinner here as zero atmosphere in the bar area instead opted to dine at premier inn next door, much better and would stay there next time. Probably the most bland HIE I've stayed in after using many others, wouldn't choose this hotel again.

Easy check in by a competent staff member who answered all my questions. He was very helpful.

Great stay! We stayed the night before our flight and was very pleased with the hotel. The check in staff were very helpful and friendly as were the bar and food staff. The rooms were very clean and comfortable and a really nice bed, and despite being so close to the airport the noise was minimal. The buffet breakfast was standard but enjoyable and was well stocked. If there was any negatives i could say it was the drink prices, I thought they were rather high but it is an airport hotel so to be expected. I would recommend the hotel.

Excellent service, very friendly reception, good value, Ryan (reception) was amazing!

a very pet friendly hotel as well as friendly staffs. very much enjoy our stay there.