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Verified reviews
Location4.8
Amenities4.6
Service4.6
Cleanliness4.8
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All reviews(362)
Positive reviews(355)
Reviews with photos/video(183)
Delicious breakfast(43)
Close to amusement park(38)
Has play area for children(37)
Great swimming pool(33)
Great air circulation(31)
Perfect for kids(17)
Has an infinity pool(12)
Delicious buffet(11)
Negative reviews(7)
MarnaInChina
Hipster Mountain-View Double Bed Room
Stayed in Apr 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jun 30, 2024
2024/04/05-08
Park Plaza Hotel in Nankunshan in Guangdong
The hotel's meals are truly one of the best hotels I have ever stayed in China! They have put so much effort into my food, who cannot eat everything. The weekend there was really pleasant even though it was raining badly all the time.
After I talked to the hotel and a manager for about 2 hours that evening when I arrived, to find out if they would be able to give me something to eat, because I'm allergic to several things, I really did not expect much. They said they would bring it to my room... What a pleasant surprise the next morning and the 2 other mornings !!!
The most beautiful and most delicious food you can imagine!! Wow and they are far from cities, thus they prepared it with what they had!! 😊🌸🌻👍🏻
The staff were also so polite and friendly!!
Unfortunately there was no map of the resort and also not clear signs. I couldn't understand the cryptic directions to the hotsprings the reception gave...😱 Thus I had to wait till the lights came on, then I could see where the lights at the pools were ..
Perhaps they can put a "roof" or cover over some pools, then it will be more enjoyable when raining...
Because if the rain, the roof swimming pool was closed, but beautiful view from there.
There are so many beautiful nature places nearby to explore and fir hiking, but unfortunately the weather was not good as the rain was pouring!
Perhaps the hotel can buy the ugly murals or ruins or half-built buildings that damage and interrupt the beautiful views of trees... It is really a sore eye in the beautiful view... then they can renovate and finish the buildings...
I really hope one day I can go again!!
But everywhere I have been telling people of this great hotel and will keep on doing it!! 👍🏻🌻😊
6/18
Guest User
Hipster Mountain-View Twin Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Xiao Huang at the hotel front desk is warm and considerate. The hotel environment is warm and quiet, the facilities are complete and comfortable, the swimming pool is beautiful and worth checking in, and the breakfast is rich.
Original TextTranslated by Google
Response from Property: Dear friend: I am very glad that you had a wonderful holiday at the hotel. Your review is the best affirmation and encouragement for our service. We still have many promotions, please continue to pay attention to us and welcome you to visit again!
Maimaimaizi
Hipster Family Room With Tub
Stayed in Jul 2024
Family
17 review
5.0/5
Outstanding
Posted on Aug 1, 2024
There is a new hotel in Nankunshan. Children’s entertainment measures are in place. It's right next to the scenic spot, very convenient! Very good ~ environment, air,
The facilities are very good!
Original TextTranslated by Google
Response from Property: Youth is accompanied by dreams, which are like poems and pictures, songs and songs. When chasing the glimmer of dreams, even if the road ahead is full of thorns, we still have to go through ups and downs and never give up! We have been working tirelessly to provide high-quality, warm and warm service to every guest.
Guest User
Elite Deluxe Room - Mountain-View (Double Bed)
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 21, 2024
The hotel is in a very good location, located in the core scenic area and surrounded by mountains. Living on the 10th floor, the sun is shining outside the window in the morning, and the mountains are surrounded by mountains and clouds, which is like a natural ink painting. Very close to scenic spots such as Shihe and Chuanlong. The hotel is new and has good facilities. The gym and the top-floor swimming pool are the highlights. You can also take a hot spring bath. It is very comfortable for a relaxing holiday. The buffet breakfast is very rich, the product is good, and the service quality is very good. Recommended!
Original TextTranslated by Google
Response from Property: Dear friend: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Park Plaza Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Park Plaza Hotel looks forward to your visit again~
Xileshiller
Hipster Mountain-View Twin Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 21, 2024
There is a swimming pool and hot spring children's paradise, which is very good for walking children, and the air in the mountains is also very good. Some signs and management need to be improved, but overall it is very good and the children have a lot of fun.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Ting'er and sharing your stay experience. Your recognition is the greatest support for Ting'er. Every step of our growth is inseparable from you. Thank you again for your comments and suggestions on Ting'er, and wish you the best. Enjoy your life! We look forward to your next visit~
XiaoCQ
Hipster Dream Forest Family Room
Stayed in May 2024
Family
4 review
2.2/5
Posted on May 3, 2024
The garbage was not cleaned up before check-in!
The parent-child room didn't even have bed rails!
I went to the hot spring at around 8pm, but the water was at room temperature and I couldn't soak at all.
Original TextTranslated by Google
Response from Property: 【❤Intimate Concierge Service❤】Thank you very much for choosing Nankunshan Parkview Hotel! Ting'er deeply apologizes for not satisfying you during this stay. I hope to have the opportunity to communicate and exchange with you more and give Ting'er more valuable suggestions. 1. Regarding the hygiene issue, it has been fed back to the department head. Regarding the daily training of employees, hygiene issues are our foundation. Our store now maintains high standards and high requirements to strictly enforce hygiene. 100% of the room hygiene is checked before it is given to guests; 2. Regarding the problem of no fence in the parent-child room, due to the large number of fences added on that day, the fences were not enough to use. The hotel has now repurchased fences. 3. Regarding the problem of hot springs, due to a temporary problem with the hot water pump, the hot water was not hot enough, and the engineering staff carried out emergency repairs. If it brings you a bad experience, you can send us a private message at any time to give us a chance to make a fresh start. The above problems will not occur again, and you will not disappoint your high hopes for Ting'er! I hope Ting'er can become your home in Nankunshan! Ting'er sincerely looks forward to your visit again!
Guest User
Hipster Mountain-View Double Bed Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel is very new and the service is very good. It was super cool during the May Day holiday this year, so the hot spring bath was very comfortable. The breakfast and lunch were very good. Especially since it is very close to the scenic spots in Nankun Mountain, you will definitely be the first group of self-driving tourists to enter the park after breakfast. The scenery is absolutely beautiful!
Original TextTranslated by Google
Response from Property: 【❤Free visit to the Orchid Garden/Parrot Garden❤】Thank you for your full score review. Your support and encouragement are the biggest driving force for us to move forward. When staying in this hotel, you can enjoy free makeup remover, facial cleanser, eye mask, earplugs and other butler services. The hotel provides a healthy and delicious buffet breakfast on the first floor, a 24-hour laundry room, and a gym open for use. The decoration style is young and energetic, and the room facilities are intelligently configured. Thank you very much for your recognition and support of Ting'er. Your encouragement is the driving force for our progress. Ting'er will launch more preferential activities and look forward to your return home!
tqn
Elite Deluxe Room - Mountain-View (Double Bed)
Stayed in May 2024
Family
25 review
3.8/5
Good
Posted on May 3, 2024
The room is not big, the hygiene is average, the carpet is very dirty, and hair can be seen clearly. It is said to be a family hotel, but the actual facilities are not very good. The gym and the children's playground are connected, which is really speechless. All the children ran into the gym to play, and there was no way to exercise. It is recommended to make a door to separate them. The swimming pool is on the top floor and looks dirty. The hot spring is also small outside. There are too few buffet restaurants. In short, it is average.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your review and sharing. We are sorry that this stay did not fully meet your expectations. 1. Regarding the problem you mentioned that there are too few restaurant seats, we have made adjustments to the catering department to ensure that similar problems will not occur again. 2. Regarding the hygiene issue, we have fed back to the department head and trained employees every day. Hygiene is our foundation. Our hotel now maintains high standards and high requirements to strictly enforce hygiene. We check the hygiene of the guest rooms 100% before giving them to guests. Your sincere evaluation is a spur to the hotel's continuous progress. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience and let you feel our sincerity. We will always greet every guest with better service. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress.
Guest User
Hipster Mountain Residence Double Bed Room With Tub
Stayed in May 2024
Family
5 review
4.3/5
Very Good
Posted on May 2, 2024
Advantages: The best hotel in the same area, the new hotel has good hardware. Disadvantages: First, there are only two elevators from the lobby to the room, too few for a good experience. Second, the dinner buffet purchased at the hotel, it was raining outside, so the dinner was particularly concentrated, and the hotel did not manage it well, so the experience was not good. If there is a group meal, separate the individual guests and group guests into two dining areas. In short, the experience needs to be improved. 1299 a night still cares about the overall experience.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your review and sharing. We are sorry that this stay did not fully meet your expectations. Regarding the poor restaurant experience you mentioned, we have made adjustments to the catering department for catering issues. The hotel will conduct retraining and ensure that similar problems will not occur again. Your sincere evaluation is a spur for the hotel to continue to improve. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience and let you feel our sincerity. We will always welcome every guest with better service. Thank you for your sincere evaluation and sincerely hope that you can stay again to feel our progress.
Guest User
Hipster Mountain-View Double Bed Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 2, 2024
Personally, it's pretty good. It has everything you need. It's surrounded by mountains and is refreshing. The hotel service is also very good. The mountain hot springs and the rooftop swimming pool are highly recommended. It's a pity that the scenic spot at the door was closed on rainy days.
Original TextTranslated by Google
Response from Property: 【❤Intimate concierge service❤】Thank you very much for your favor and love for Ting'er! The Park Plaza is a hotel managed by Radisson Hotel Group's Jinjiang Hotels China. It is located in Nankunshan Forest Park. The hotel is surrounded by a quiet and pleasant environment with lush vegetation. It is close to the scenic landscape-Shihe Wonder. It is suitable for business, travel and leisure. It is a high-end full-service hotel that integrates natural beauty and high-end facilities and is sincerely connected with local culture. It brings you a rich immersive experience and looks forward to your frequent return.
Guest User
Hipster Mountain-View Double Bed Room
Stayed in Apr 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The hotel is new and clean. It has an infinity pool, hot springs, a children's playground, and a fully equipped gym. The waiters are very considerate and polite. The clay pot rice in the restaurant is very good and super fragrant. I will come again next time.
Original TextTranslated by Google
Response from Property: 【❤Free visit to the Orchid Garden/Parrot Garden❤】Thank you for your full score review. Your support and encouragement are the biggest driving force for us to move forward. When staying in this hotel, you can enjoy free makeup remover, facial cleanser, eye mask, earplugs and other butler services. The hotel provides a healthy and delicious buffet breakfast on the first floor, a 24-hour laundry room, and a gym open for use. The decoration style is young and energetic, and the room facilities are intelligently configured. Thank you very much for your recognition and support of Ting'er. Your encouragement is the driving force for our progress. Ting'er will launch more preferential activities and look forward to your return home!
Guest User
Hipster Mountain-View Double Bed Room
Stayed in Apr 2024
Family
15 review
5.0/5
Outstanding
Posted on Apr 16, 2024
This time, I chose a hotel with a children's playground. It was really the favorite of the children. They played there all afternoon and didn't come out. The overall facilities, environment and service of the hotel are very good. It is convenient and not expensive to eat. There are also hot springs and a small bar. I will invite friends to come and play next time.
Original TextTranslated by Google
Response from Property: 【❤Free visit to the Orchid Garden/Parrot Garden❤】Thank you for your full score review. Your support and encouragement are the biggest driving force for us to move forward. When staying in this hotel, you can enjoy free makeup remover, facial cleanser, eye mask, earplugs and other butler services. The hotel provides a healthy and delicious buffet breakfast on the first floor, a 24-hour laundry room, and a gym open for use. The decoration style is young and energetic, and the room facilities are intelligently configured. Thank you very much for your recognition and support of Ting'er. Your encouragement is the driving force for our progress. Ting'er will launch more preferential activities and look forward to your return home!
Yeyuele
Hipster Mountain-View Twin Room
Stayed in Apr 2024
Family
15 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel is in a very good location, right next to the Stone River Wonder, surrounded by mountains and water. There are waterfront paths and places to climb mountains, as well as mineral springs. The facilities in the hotel are pretty good, but the pillows are too high and it's a pity that there is no balcony.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of different types of pillows for different guests to choose from. Next time you come to check in, just call the front desk number "0" and we will deliver it to your room. We hope that our sincere service can bring you a more comfortable experience. All the staff of the hotel sincerely look forward to your visit again!
Guest User
Hipster Dream Forest Family Room
Stayed in Apr 2024
Family
2 review
4.2/5
Very Good
Posted on Apr 6, 2024
The hotel environment is very good and the service is OK. I am not very satisfied that I cannot check in at 2 o'clock during holidays. There is nothing to do if it rains. Many projects are closed and there is no other compensation for customers. This needs to be improved.
Original TextTranslated by Google
Response from Property: Dear friend, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, obtain corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to the two issues you reported that you could not stay in, and has made serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Hipster Dream Forest Family Room
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 6, 2024
The family room we stayed in was clean, with large French windows on two sides and a wide view of the surrounding mountains. The amusement park on the first floor of the hotel is nice, the children had a lot of fun, and the breakfast was also good. The only drawback is the hot spring pools, which are said to have 9, but except for a larger one, the others are very small, open-air and without a shed. It rained heavily after soaking for less than ten minutes. It is recommended to add a rain shed to the hot spring pool.
Original TextTranslated by Google
Response from Property: Thank you for your valuable suggestions. I feel great. You reported the problem of the canopy to the relevant departments as soon as possible. We started to like you. Thank you for your recognition of Tinger and your recommendation. The most loving distance is that I don’t say anything, you don’t say anything, and we are at peace. I wish you a better meeting in the future. Looking forward to more likes from you!