Hilton Longmen R&F Resort Reviews
Hilton Longmen R&F Resort
Fuli South Kunshan Hot Spring Health Valley, Yonghan Town, Longmen, Guangdong, ChinaView Hotel Details
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Hilton Longmen R&F Resort Guest Reviews
4.6/5
Very Good
2999 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2999)
Positive reviews(2859)
Reviews with photos/video(1018)
Relaxing hot springs(276)
Delicious breakfast(245)
Friendly front desk staff(242)
Perfect for kids(56)
Offers pick-up/drop-offs(41)
Balcony was average(41)
Excellent afternoon tea(29)
Negative reviews(136)
Guest User
Twin Deluxe Room
Stayed in Oct 2023
Family
1 review
Very Good
Posted on Nov 15, 2023
Good to have holidays with family and kid~
Guest User
King Executive River-Mountain View with Hot Tub
Stayed in Dec 2023
Travel with friends
5 review
Outstanding
Posted on Dec 25, 2023
The front desk service attitude is very satisfactory.
Kathryn
King Deluxe Room
Stayed in Aug 2022
Couples
9 review
Very Good
Posted on Aug 28, 2022
Nice swimming pool. Hotel restaurants closed on an evening because of low occupancy/ out of season. However there are plenty restaurants to the front of Hotel. Neighbouring hot spring resort can be used fee of charge with a valid room key.
Response from Property: Dear guest, Thank you for choosing to stay with us and share your compliments. It is a great honor that we sincerely welcome you and your family back to experience our warm service and gorgeous view. Thank you very much again. Cheers.
Braden Tse
King Deluxe Room
Stayed in Dec 2023
Family
22 review
Outstanding
Posted on Jan 7, 2024
We enjoyed our trip here a lot
Guest User
King Executive River-Mountain View with Hot Tub
Stayed in Jan 2024
Couples
4 review
Outstanding
Posted on Jan 21, 2024
Everything right
MINSOO
Twin Deluxe River-Mountain View with Hot Tub
Stayed in Jan 2023
Family
5 review
Posted on Mar 17, 2023
Not so clean. Food is so bad. It’s not 5 star hotel
Response from Property: Dear Customer , Thank you for choosing to stay at our hotel ,I'm sorry to hear that you had a bad experience in our hotel, We have provided feedback to the hotel management regarding your cleaning issues and poor food quality to ensure that these issues are improved. We sincerely hope that you will keep us informed of any issues you may have during your stay so that they can be resolved as soon as possible. Your satisfaction is very important to us, and we strive to make every guest have a relaxing and comfortable experience in our hotel. Thank you again for your feedback and look forward to seeing you again. commercial Department Sophie Lee
Guest User
King Deluxe River-Mountain View with Hot Tub
Stayed in Dec 2023
Couples
1 review
Outstanding
Posted on Dec 25, 2023
Good Hotel
Guest User
Twin Deluxe Room
Stayed in Oct 2021
Family
5 review
Posted on Oct 14, 2021
Hitlon in China is not Hilton. The bedroom was clean. The staff was friendly. On the other hand the big problem is the swimming pool and the staff who take care of it. OMG 😱. I don't know if they have any audits but I found that the pool area and the changing rooms were not clean and not maintained at all. Last point, the pool towels are unfolded in the big basket and the receptionist looks at her phone in front of it ... Also we went to the Hilton during the Chinese holidays and the staff is doing the garden with the noisy machine to cut the trees in front of the pool. OMG 😳 welcome to China.
Response from Property: Dear Distinguished guest, thank you for choosing Hilton Huizhou Longmen resort and share your journey to us! First thank you for your praises for our colleagues and rooms. Our Staff will clean the pool area and changing room everyday. We consider there are lots of people staying here and leaving some stuffs of themselves in here which making the area looks unsatisfied. And based on your feedback we will request more staffs to strengthen and maintain the swimming pool area clean. And we will adjust the repair time mitigating the noise caused by the machine. Have a nice day and looking forward to serve your in your next travel! Comercial Department: Jackie
I_you_dream
Twin Deluxe Room
Stayed in Jan 2022
Family
5 review
Outstanding
Posted on Jan 15, 2022
Nice hotel, very beautiful place 🎈🌺🌷
Pipengzikelebulangfuyoude
King Deluxe River-Mountain View with Hot Tub
Stayed in May 2023
Couples
5 review
Outstanding
Posted on May 21, 2023
GOOD GOOD GOOD!
Fengchuixiongmaofei
Twin Deluxe Room
Stayed in Feb 2024
Business travelers
6 review
Outstanding
Posted on Feb 21, 2024
Good！
Amr Hakim
Twin Deluxe Room
Stayed in Jun 2023
Business travelers
46 review
Outstanding
Posted on Aug 27, 2023
Good place
Guest User
King Deluxe River-Mountain View with Hot Tub
Stayed in Feb 2023
Business travelers
5 review
Outstanding
Posted on Feb 4, 2023
good！！！！
lucykang
Twin Deluxe Room
Stayed in Aug 2024
Family
11 review
Outstanding
Posted on Aug 30, 2024
2 adults and 1 child unlimited R&F Health Valley Manor Hot Spring: It is very comfortable to soak in the hot spring. It is also very convenient to take the shuttle bus within 100 meters.
Afternoon tea for two: Very good afternoon tea, rainy mood, included in the hotel service,
Exquisite and delicious, good service
The gym is also good. Take the children to exercise together, sweat and feel refreshed, and you can also play the game controller together, which is very fun!
The balcony of the room overlooks Nankun Mountain, the air is fresh, and the environment is beautiful. Quiet and elegant. Recommended
Original TextTranslated by Google
6/12
Response from Property: Nankun is a place with green mountains and clear waters, and the scenery is refreshing. Thank you very much for your comments on the hotel and your recognition of the front desk colleagues! We sincerely look forward to your visit again. Let us live in the scenery together and feel and experience more wonderful moments in Long Xiaoxi. Business Development Department
Anonymous User
Twin Deluxe Room
Stayed in Aug 2024
Family
24 review
Great
Posted on Sep 2, 2024
The main road to the hot spring area was dusty due to road construction, but it was okay to enter. The Internet celebrity swimming pool is really big. The locker room has dry and wet steam, separated by men and women, and the experience is good. The hot spring health valley has been in operation for many years, and it can be seen that the investment is weak and it is old.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review! The national highway expansion is only for a short period of time. I believe that the wide road after the expansion will definitely make everyone's journey more pleasant and comfortable. Dear guest, thank you very much for your review of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!