To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2354)
Positive reviews(2280)
Reviews with photos/video(988)
Relaxing hot springs(316)
Friendly front desk staff(275)
Close to amusement park(240)
Perfect for kids(200)
Has facilities for children(59)
Has an infinity pool(55)
Tasty dinner(46)
Negative reviews(74)
taeseok
Superior 2-bed Room
Stayed in juill. 2024
Family
37 review
3.2/5
Posted on 8 juill. 2024
Location is good. The entrance construction starts in the morning. It's noisy. Children like water park.
We entered 19:40 resturant, some food no have. They are doing crab festival. I found empty, I request some crab for child. Worker said no have. I explain it is too fast if no have stock. She said no have ,looks like angry for me and return to kitchen and see me about 1 minute. I never seen like this resturant. In this case, normally said i am sorry but...
Guest User
Superior 2-bed Room
Stayed in déc. 2023
Family
3 review
5.0/5
Outstanding
Posted on 29 déc. 2023
环境:Thanks staff carry good service
Guest User
Superior 2-bed Room
Stayed in sept. 2024
Family
4 review
5.0/5
Outstanding
Posted on 10 sept. 2024
The rooms and hot springs are large and clean. There are many children's play facilities, and the children can play safely and happily. The connection of the functional areas takes into account customers with inconvenient feet, and there are elevators and ramps to help walk; the room card bracelet integrates the functions of taking the elevator, opening the door, entering the hot spring, and dining, which is easy to use. The buffet is rich and delicious, and the waiters are enthusiastic and polite. I will come again.
Original TextTranslated by Google
Response from Property: The splendor of the four seasons is due to your company. The hotel hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. Experience the natural and beautiful life. We will continue to maintain and improve service standards. Looking forward to meeting you on your next trip to Nankun Mountain~
Guest User
Super Wings Dinosaur Family Tub Twin Room
Stayed in sept. 2024
Family
1 review
5.0/5
Outstanding
Posted on 7 sept. 2024
The room facilities are good, the parent-child room is suitable for children, the butler Vava has considerate service reminders, and also helps to delay check-out for free.
The hot springs and children's water area are very good! The buffet breakfast and dinner are quite satisfactory, matching the price
Original TextTranslated by Google
6/7
Response from Property: Thank you sincerely for your support and praise for the hotel. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will remain sincere and enthusiastic and look forward to seeing you next time~
Guest User
Superior 2-bed Room
Stayed in août 2024
Family
1 review
5.0/5
Outstanding
Posted on 1 sept. 2024
Very good stay experience, indoor and outdoor water hot springs, suitable for all weather conditions, very suitable for family. Butler Bailey is thoughtful and considerate, and also helps with free upgrade services, late check-out, and welcome fruits and drinks when checking in.
Original TextTranslated by Google
6/7
Response from Property: Thank you for your praise, which is as warm as a hot spring. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. The hotel will continue to improve with a dedicated and professional attitude, and look forward to meeting you again~
Guest User
Superior 2-bed Room
Stayed in août 2024
Family
7 review
5.0/5
Outstanding
Posted on 1 sept. 2024
It's very close to home and only takes a little over an hour to get there. The water world is very good. Children of different ages can find fun to play. The infinity pool is also great and the water is very clean. The housekeeper Bailey is very responsible and I give it a thumbs up.
Original TextTranslated by Google
Response from Property: We are very pleased with your favorable comments. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will uphold the service concept of honesty, trustworthiness and innovation to provide you with high-quality services.
Guest User
Premier Room (2 beds)
Stayed in août 2024
Family
1 review
5.0/5
Outstanding
Posted on 31 août 2024
The hotel rooms are very clean and hygienic, and are very suitable for children to play. There are many places for children to play in the hotel. The morning buffet is very rich and has many categories, especially the hot spring area has slides that children like to play. The infinity pool on the 10th floor is super beautiful. It was a very happy trip. The service attitude of Miss Vava at the front desk was super good, very patient, and one-to-one butler service. Thank you Miss Vava for arranging a room with a very good environment. The children especially liked it and said they would come again next time!
Original TextTranslated by Google
6/7
Response from Property: We are very pleased with your favorable comments. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will uphold the service concept of honesty, trustworthiness and innovation to provide you with high-quality services.
Bangmanbudengai
Premier Room (2 beds)
Stayed in août 2024
Family
17 review
5.0/5
Outstanding
Posted on 31 août 2024
This is my third stay, and it's just as good as before! The housekeeper Vava's meticulous service during my stay made me praise this hotel! The children had a great time and we stayed comfortably. It's worth coming back again and again, and I sincerely recommend it to everyone!
Original TextTranslated by Google
Response from Property: We are very pleased with your favorable comments. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will uphold the service concept of honesty, trustworthiness and innovation to provide you with high-quality services.
Bambi LC
Super Wings Dinosaur Family Tub Twin Room
Stayed in août 2024
Family
2 review
5.0/5
Outstanding
Posted on 17 août 2024
First time staying at a family hotel
Bailey, the front desk clerk when checking in, was very considerate.
All requested services were responded to quickly.
There are water activities inside the hotel and an indoor children's playroom.
There are many hot spring pools to choose from.
There are many facilities and the children have a lot of fun
It’s a very pleasant experience😍
Original TextTranslated by Google
6/10
Guest User
Superior 2-bed Room
Stayed in août 2024
Family
16 review
4.2/5
Very Good
Posted on 18 août 2024
Hygiene: The room is generally clean, and there is dust in many corners. The hot spring area is clean.
Recreational facilities: The hot spring center is large and has many water facilities, and the children are very happy. If you want to play all of them, you need to stay for at least two days.
Service: The guest room and restaurant services are generally good, but the staff responsible for water safety in the hot spring center are very good and take good care of the children.
Dining: The buffet is standard and full.
Summary: It is definitely a very good choice for playing in the water, and I will go again!
Original TextTranslated by Google
6/9
Guest User
Star Treasure Family Twin Room
Stayed in août 2024
Family
2 review
5.0/5
Outstanding
Posted on 16 août 2024
The room is very clean and spacious. The kids love it. There is a bubble pool in the room. The room is well equipped with supplies. It is really worry-free and suitable for family travel. The housekeeper Vava has a very good service attitude and is very considerate. He patiently explains the various facilities of the hotel. The intimacy is very good. Our whole family praises it. The kids said they want to come and play during the winter vacation. I hope they can still be received by the housekeeper Vava.
Original TextTranslated by Google
6/8
Response from Property: Thank you for your praise, which is as warm as a hot spring. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. The hotel will continue to improve with a dedicated and professional attitude, and look forward to meeting you again~
Guest User
Accessible Room
Stayed in août 2024
Family
1 review
4.7/5
Amazing
Posted on 20 août 2024
The hotel environment is good, the service attitude is very good, there are many entertainment facilities, suitable for families with children to play, there are indoor and outdoor hot springs, and a small part of the children's water park facilities. The reception of the hotel front desk butler Xiao Xie/Avicii is good. I will choose this hotel again.
Original TextTranslated by Google
Response from Property: The splendor of the four seasons is due to your company. The hotel hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. Experience the natural and beautiful life. We will continue to maintain and improve service standards. Looking forward to meeting you on your next trip to Nankun Mountain~
Guest User
Executive Suite
Stayed in août 2024
Family
1 review
5.0/5
Outstanding
Posted on 14 août 2024
Temporary travel, temporary booking, Vava beauty is serious and responsible in her work, considerate, and can deliver all kinds of temporary items in time, eliminating the customer's subsequent worries. Thank you for your hard work.
The room is clean and hygienic, and the various entertainment facilities are convenient. The quality of the comb is a bit poor and it is easy to break.
Original TextTranslated by Google
Response from Property: We are very pleased with your favorable comments. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will uphold the service concept of honesty, trustworthiness and innovation to provide you with high-quality services.
Xiangyaodejiude
Gg Bond Ocean Family Tub Twin Room
Stayed in août 2024
Family
33 review
3.7/5
Posted on 17 août 2024
We booked a family room, which was very messy and had too many things!
Hygiene: Overall it was OK, but the quilt was not cleaned when we stayed...
Facilities: The hot spring was average, and we mainly went there to play in the water. As long as the children were happy, they got chickenpox on the day we checked out...
Service: We stayed for three days and two nights, but we didn't experience the butler service in the reviews. The waiters in the restaurant and the amusement park were more enthusiastic than those at the front desk!
The first time I stayed in a hotel, I got up at 7 o'clock and rushed to have breakfast. It was really hard to find a seat after 8:30, and it was also hard to find a parking space around 3 pm...
Original TextTranslated by Google
6/8
Viola xu
Superior 2-bed Room
Stayed in août 2024
Family
1 review
5.0/5
Outstanding
Posted on 8 août 2024
Come to the hotel for an indoor activity during the summer vacation. You can eat, stay and play in the hotel. This arrangement is really good in hot weather. Huizhou Nankunshan Wyndham Hotel can check in the new Evian Four Seasons Hot Spring with 81 special pools of various shapes and rich functions. The natural metasilicate fluoride spring. The suspended swimming pool on the top floor has a super good view. It is amazing to take a photo casually.
Service: The front desk lady Bailey has a great service attitude, professional and enthusiastic.
Original TextTranslated by Google
6/7
Response from Property: Thank you sincerely for your support and praise for the hotel. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will remain sincere and enthusiastic and look forward to seeing you next time~