To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2392)
Positive reviews(2358)
Reviews with photos/video(867)
Classy environment(662)
Relaxing hot springs(346)
Delicious breakfast(189)
Delicious buffet(96)
Perfect for kids(84)
Close to amusement park(57)
Has play area for children(33)
Negative reviews(30)
Guest User
Deluxe Double Room
Stayed in Mar 2024
Couples
1 review
3.5/5
Posted on Mar 24, 2024
Decent hotel, a few local restaurants nearby however commute can be bothersome
Response from Property: Thank you for taking the time to share your feedback regarding your stay at our hotel. We are glad that you found the overall experience to be decent and that there were local restaurants available nearby for your convenience.
Choon Siong
Deluxe Room (2 beds)
Stayed in Jan 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Excellent resort, it is probably one of the best resort I stayed before. I reached early, around 5am in the morning, but the lobby reception staff so nice and helpful, she ask me to wait for a while, she can let me check in early. And the next day when I check out, she also give me a local souvenir,,
Response from Property: Dear guests: Hello! Through your evaluation, I can feel that this trip was very warm. Thank you for your recognition of all aspects of the hotel. Because of your encouragement, we will work harder to provide better services for your next visit. Wish you the best at work!
Guest User
Superior Double Room
Stayed in Mar 2024
Family
8 review
3.7/5
Posted on Mar 3, 2024
It’s a great place to get away as a couple or as a family, hot springs are good but not much of a food choice around the hotel.
Guest User
Superior Double Room
Stayed in Feb 2024
Travel with friends
4 review
2.7/5
Posted on Feb 23, 2024
Low level management and service
Response from Property: Dear Guest, Hello! I’m sorry to hear the feedback on our management and service level. We have been striving to improve our service quality and efficiency to meet the needs and expectations of our customers. If you have any specific suggestions or comments, please feel free to contact us through phone, email or online customer service. We will serve you wholeheartedly.
Wing Chi
Superior Double Room
Stayed in Apr 2022
Couples
29 review
3.0/5
Posted on May 4, 2022
Far from city. Hotel room not elegant.
Response from Property: Dear distinguished guest,Thank you for choosing Nankun Hotsprings Resort and take your time from your busy schedule to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit at our property.i.e.Hotel room no elegant.Nankun Hotsprings Resort is located at the southern foot of Nankun Mountain National Forest Park, a national AAAA scenic spot in Huizhou.Please accept our sincere apologies and the inconveniences may have been caused. Also please rest assured that it has been an serious topic discussion with related hotel management members and certain measures have been taken in order to maintain our standards which requested by Hotel management team. your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard.Highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future. Sincerely Yours,
Guest User
Superior Double Room
Stayed in Jul 2021
Couples
6 review
4.5/5
Great
Posted on Dec 10, 2021
A great place to enjoy a short getaway. Food options are limited in the area so keep that in mind. There are some interesting attractions about 20+ minutes away by Didi.
I would stay here again for sure.
Response from Property: Dear guest,thank you for choosing Nankun Hotsprings Resort and taking time out of your busy schedule to give us your valuable online comments and It really gives us the greatest pleasure to know that you are pleased with our services and facilities and your stay was an enjoyable one at our property.Shanju Chinse Restaurant combining traditional chinese food and health culture with Western food culture, the Resort has sourced from organic food ingredients unique on Nankun Mountain, and served all most delicate Farm style gourmet food with the ingenuity of international chefs to our customers. again highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future.
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
25 review
5.0/5
Outstanding
Posted on Jul 28, 2024
It was a very pleasant family trip. The hotel was clean and hygienic. There were strong water guns next to the hot spring pool and toilets to clean supplies, and disinfectant was provided. It was very detailed. The housekeeper service was in place. Thank you for the service of Xu Keyuan. I will come again next time.
Original TextTranslated by Google
6/18
Response from Property: Dear guest, hello! Thank you very much for choosing our hotel and giving us high praise! We are very honored to see that you are satisfied with the hotel's hygiene and service. Your satisfaction is the driving force we pursue. I am glad that you and your family spent a wonderful trip in our hotel. I hope you can choose Nankun Shanju in your future trips and create more wonderful times! Looking forward to your visit again and wish you a happy life~
Anonymous User
Superior Room (2 beds)
Stayed in Sep 2024
Couples
18 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The room is comfortable and clean. It is very comfortable to soak in the hot spring on the balcony. It is suitable for a vacation here. The buffet breakfast has many varieties and the soup noodles are delicious. The hotel staff is warm and thoughtful. They greet each other warmly whenever they meet, especially Zhong Zhihui.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your detailed evaluation and recognition! We are very happy to hear that you are satisfied with our room, hot spring, buffet breakfast and the service of the hotel staff. Comfortable and clean rooms are what we have always pursued. We are very happy to receive your affirmation. The variety of buffet breakfast is also one of our efforts. We will continue to update and enrich the variety of breakfast to meet the tastes and needs of different guests. Thank you again for your good feedback and support! Looking forward to your next visit!
sambaba
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
17 review
4.7/5
Amazing
Posted on Aug 25, 2024
Private hot spring: The private pool is good and the water is sufficient
Environment: The greenery is good, but the electric car can only run in the parking lot. The air is average
Service: The service is thoughtful, and the electric car is available on call. The water-splashing festival activities are OK, but there is no consolation prize🤔
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing our private hot spring resort and sharing your valuable experience. We are very happy to hear that you have given high praise to our independent pool and water quality, which is the greatest affirmation of our service quality. In terms of service, we are very happy to receive your recognition. Thoughtful service and battery car on call are what we have always pursued. We are deeply sorry that there is no consolation prize for the Songkran Festival event. This is our negligence in event planning. In the future, we will pay more attention to the details of the event to ensure that every guest participating in the event can feel the fun and surprise of the festival. Looking forward to your visit again!
Arrdy
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The environment and accommodation are quite good, and the whole place is clean and tidy. In terms of food, there are many choices of food, the taste is good, and the children like it. The staff is thoughtful and has a good attitude. I like the staff "Zhong Zhihui" for his thoughtful service to customers. The hotel also considerately provides mosquito repellent and tiger oil, and toothpaste with children's flavor, which surprised me a little and felt humane. Overall, I am satisfied, happy trip, and the cost performance is very high. I will come again if I have the chance!
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Yuest11
Superior Room (2 beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 21, 2024
A very comfortable family trip in the summer ~ There is a private hot spring in the room, which can be purchased or you can bring your own Chinese medicine bag. It is very pleasant to take a bath while looking at the mountain view. The public hot spring is also very convenient, with sweat steaming and shower rooms. The hotel housekeeper Wu Meiqin's service is very good and the response is timely ~ I will come again next time ~
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Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Facilities: Complete entertainment facilities
Sanitation: Clean and tidy
Environment: Fresh and pleasant air
Service: Very good attitude
Original TextTranslated by Google
6/16
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The housekeeper Wang Meijiao provided very considerate service and solved problems in a timely manner. I fully experienced the professionalism of the hotel management. The room facilities were very complete. The hot spring pool was also equipped with disinfectant and flushing heads. The details were in place. The hot springs in the hotel are really effective. The elderly in my family had stomach discomfort recently. After taking a bath, they were significantly relieved and slept comfortably at night. I will often bring my family to take a hot spring bath in the future.
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_Donnny
Boutique Villa - 4-Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 11, 2024
I was very satisfied with this trip to Nankun Mountain. The hotel is large and comfortable, the villa is clean and sanitary, and any problems were dealt with promptly. I was also very satisfied with Zhong Zhihui's service, and the staff responded promptly. I will continue to come for vacation next time!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing our hotel and being satisfied with the hygiene and service. Your satisfaction is our greatest motivation. We will continue to work hard to improve service quality and optimize the accommodation environment. We look forward to your next visit and feel our enthusiasm and care again! I wish you a happy life~
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 10, 2024
It is a family hotel. The children had a lot of fun playing in the water. The housekeeper Bailey was very dedicated and helped solve many problems. It is a hotel that children like very much. There are many parent-child activities.