To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2259)
Positive reviews(2229)
Reviews with photos/video(827)
Relaxing hot springs(359)
Delicious breakfast(192)
Perfect for kids(184)
Delicious buffet(94)
Great air circulation(58)
Offers pick-up/drop-offs(53)
Has play area for children(29)
Negative reviews(30)
Anonymous User
Superior Double Room
Stayed in Nov 2024
Solo travelers
9 review
4.5/5
Great
Posted on Nov 10, 2024
The really enjoyed my stay. The room was big, staff very helpful and the food was good. I will definitely visit again. They have activities in the wetland park such as go-karts, dirt bike riding and bumper cars.
6/7
Response from Property: Dear guest, hello! Thank you for your high evaluation of our hotel. We are very honored to hear that you enjoyed your stay. The rooms are spacious and comfortable, the staff are helpful, and the food is satisfying. These are the directions we have been working hard on. We look forward to your visit again and we will bring you more good times and memories. I wish you a happy life!
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Guest User
Deluxe Double Room
Stayed in Mar 2024
Couples
1 review
3.5/5
Posted on Mar 24, 2024
Decent hotel, a few local restaurants nearby however commute can be bothersome
Response from Property: Thank you for taking the time to share your feedback regarding your stay at our hotel. We are glad that you found the overall experience to be decent and that there were local restaurants available nearby for your convenience.
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Choon Siong
Deluxe Room (2 beds)
Stayed in Jan 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Excellent resort, it is probably one of the best resort I stayed before. I reached early, around 5am in the morning, but the lobby reception staff so nice and helpful, she ask me to wait for a while, she can let me check in early. And the next day when I check out, she also give me a local souvenir,,
Response from Property: Dear guests: Hello! Through your evaluation, I can feel that this trip was very warm. Thank you for your recognition of all aspects of the hotel. Because of your encouragement, we will work harder to provide better services for your next visit. Wish you the best at work!
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Guest User
Superior Double Room
Stayed in Mar 2024
Family
18 review
3.7/5
Posted on Mar 3, 2024
It’s a great place to get away as a couple or as a family, hot springs are good but not much of a food choice around the hotel.
Response from Property: Dear guests, there are Chinese food in the hotel, the dishes are also very rich, there are western restaurants to provide buffet service, there are many nearby farms, thank you for your comments
Guest User
Superior Double Room
Stayed in Feb 2024
Travel with friends
5 review
2.7/5
Posted on Feb 23, 2024
Low level management and service
Response from Property: Dear Guest, Hello! I’m sorry to hear the feedback on our management and service level. We have been striving to improve our service quality and efficiency to meet the needs and expectations of our customers. If you have any specific suggestions or comments, please feel free to contact us through phone, email or online customer service. We will serve you wholeheartedly.
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Wing Chi
Superior Double Room
Stayed in Apr 2022
Couples
29 review
3.0/5
Posted on May 4, 2022
Far from city. Hotel room not elegant.
Response from Property: Dear distinguished guest,Thank you for choosing Nankun Hotsprings Resort and take your time from your busy schedule to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit at our property.i.e.Hotel room no elegant.Nankun Hotsprings Resort is located at the southern foot of Nankun Mountain National Forest Park, a national AAAA scenic spot in Huizhou.Please accept our sincere apologies and the inconveniences may have been caused. Also please rest assured that it has been an serious topic discussion with related hotel management members and certain measures have been taken in order to maintain our standards which requested by Hotel management team. your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard.Highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future. Sincerely Yours,
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Anonymous User
Superior Double Room
Stayed in Feb 2025
Solo travelers
19 review
4.0/5
Very Good
Posted on Feb 7, 2025
I went to this resort to enjoy the hot springs around the New Year and felt that the service was very good. The resort is in an excellent location, right near the highway toll station. The hotel provided free upgrade service, and the hotel room was in a good location, on the 6th floor. The hotel buffet breakfast was very rich, with Chinese and Western food, and enough fruits. When I was leaving, the hotel gave me some souvenirs, which was a great experience.
Original TextTranslated by Google
6/20
Response from Property: Dear guests, hello! Thank you very much for your recognition of our environment and breakfast! We have always paid attention to creating a clean and beautiful environment for guests, so that everyone can relax in a comfortable and cozy atmosphere. Looking forward to your visit again, we will continue to work hard to provide you with more thoughtful service and a pleasant accommodation experience! I wish you a happy day~
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Guest User
Deluxe Room (2 beds)
Stayed in Feb 2025
Family
5 review
4.1/5
Very Good
Posted on Feb 23, 2025
The room was quite big and clean, but the waiter was indifferent when I asked him about it. The front desk clerk was very good, smiling and patient, and not in a hurry. There was a lady checking out behind me, and she seemed to be in a hurry. The front desk clerk was able to discuss with me with a smile and deal with the problem based on the facts. Both parties were very satisfied. The breakfast was very good, with many varieties and good taste. From the waiter at the door to the pastry chef, even the aunt standing by, they all served with a smile and had a good attitude, so I had a very pleasant breakfast.
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6/15
Guest User
Superior Double Room
Stayed in Feb 2025
Couples
47 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The hotel is right on the roadside, not far from the highway exit, and the location is very convenient and easy to find. The hotel room is large, and there is a private hot spring on the balcony, where you can soak in the hot spring. There is a large swimming pool and a hot spring pool downstairs. However, there are not many hot spring pools, and the water does not feel very clean, which needs to be improved. The hotel is connected to the wetland park, where you can go for a walk. There is a special housekeeper to solve questions. Xu Keyuan is enthusiastic and professional, and he responds quickly to questions. There are also local specialties as souvenirs when you leave. Overall, it is a good hotel and worth recommending.
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6/9
Response from Property: 尊敬的賓客,您好,非常感謝您對我們酒店的詳盡評價,您的滿意是我們最大的追求,而您的建議則是我們不斷進步的階梯。我們一直致力於為賓客提供的舒適與享受,您的認可讓我們倍感欣慰。我們將認真對待每一條評價,努力提升服務質量,為賓客提供更加優質的住宿體驗。期待您能再次光臨我們的酒店,祝您生活愉快!
Anonymous User
Superior Room (2 beds)
Stayed in Feb 2025
Other
60 review
5.0/5
Outstanding
Posted on Feb 17, 2025
The hotel has convenient transportation, complete facilities, a private hot spring on the balcony, good views, comfortable rooms, attention to detail, and good service. The ingredients for the morning and evening buffets are fresh, the variety is not rich enough, and there are too many people.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, hello! Thank you very much for your affirmation and evaluation! The private hot spring on the balcony is one of our major features, allowing you to enjoy the hot spring while enjoying the beautiful natural scenery. We will continue to work hard to improve all aspects of the hotel to ensure that every guest can spend a pleasant holiday here. Looking forward to your next visit!
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Guest User
Boutique Villa - 4-Room
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 16, 2025
This is my second visit!! I stayed for 2 consecutive nights. I stayed in a single room with my baby on the first night, and I arranged to stay in a villa with 3 other friends on the second night. I originally booked a 4-bedroom villa, but luckily, I was upgraded to a deluxe 5-bedroom villa for free. The environment is great! There is a lot of space! The children like it very much, and the services are also up to par. The housekeeper Wu Meiqin is also very considerate. I will come again next time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您的肯定與再次選擇!很高興聽到您和您的家人朋友在入住我們酒店後有瞭如此愉快的二刷體驗。我們的服務團隊始終秉持着“以客為尊”的服務理念,致力於為賓客提供周到、細緻的服務。感謝您的信任與支持!期待您下次光臨,我們將竭誠為您服務,為您帶來更多美好的回憶!
tata
Superior Room (2 beds)
Stayed in Feb 2025
Family
15 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The hotel staff is warm and thoughtful, and carefully prepares programs for guests, which increases the fun of staying and maximizes the experience. The rooms are clean and tidy, with welcome fruits and tea and coffee. Meet different needs. Intimately prepare disinfectant for the guests in the pool, full marks for details. There are also many experiences in the park, and adults and children have a lot of fun. There are many delicious foods around, full of happiness.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好,非常感謝您的詳盡評價,您的滿意是我們最大的追求和榮幸。我們深知優質的服務體驗是賓客選擇酒店的重要因素之一。因此,酒店工作人員始終秉持“以客為尊”的服務理念,致力於為每一位賓客提供熱情、周到的服務。感謝您的肯定與支持!期待您下次入住時再次感受到我們的熱情與專業。
Shamolideniqiu~
Superior Double Room
Stayed in Feb 2025
Family
17 review
3.5/5
Posted on Feb 17, 2025
The room is quite big, with a private pool, and the food is good~
The environment outside is average, the outdoor swimming pool is unbearable, I have never seen such a bad one, there are few pools, the water is dirty, and there is nothing else to add except the food
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客,您好,非常感謝您選擇我們的酒店並留下寶貴的評論。我們一直致力於為賓客提供寬敞舒適的住宿環境,感謝您的寶貴意見,您的反饋是我們不斷進步的動力。我們將認真對待每一條評論,努力提升服務質量,為賓客提供更加優質的住宿體驗。期待您能再次光臨我們的酒店,感受我們改進後的變化。祝您生活愉快!
stonelei
Superior Room (2 beds)
Stayed in Feb 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 9, 2025
We decided to visit the hot springs on the spur of the moment as the weather was getting cold. At first I thought the hotel would be a bit old as it was written in the system as having opened in 2016, but I was actually quite pleasantly surprised. It felt like it had just opened and was well maintained in all aspects. The hotel is large, with an outdoor parking lot and an underground parking lot, which is plenty of parking spaces and quite convenient. There is also a wetland park next to it where you can take a walk. The staff member Wang Meijiao's service was very good and worthy of praise. I will come again if I have the chance.
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Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們南崑山居温泉度假村的讚譽!我們的工作人員一直致力於為賓客提供熱情、周到的服務,王梅嬌女士的表現正是我們服務理念的生動體現。我們會把您的讚揚傳達給她,相信她會倍受鼓舞,繼續為賓客帶來優質體驗。期待您未來有機會再次光臨,我們將一如既往地為您提供卓越的服務和舒適的住宿環境。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Feb 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 8, 2025
I recently stayed at Nankunshanju Hot Spring Resort, and the experience was beyond my expectations! The hotel has a quiet environment, spacious and bright rooms, and the private hot spring pool on the balcony is private and intimate. You can enjoy the healing time of radon fluorine soda weak alkaline hot springs by drawing the curtain, and you will feel refreshed after soaking. The infinity pool and sunken open-air pool in the public area have excellent views, and it is a must to take photos and check in. The service is particularly heartwarming, and small biscuits and fruits are thoughtfully prepared, with full marks for details. The breakfast is rich in variety. Although it is a bit busy during peak hours, the staff responds quickly and has a warm attitude. It is also pleasant to walk in the surrounding wetland park. Whether it is a family trip or a couple's vacation, this is a perfect choice, highly recommended!
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Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的高度評價!很高興看到您在度假村的體驗超乎預期,這正是我們所追求的目標。我們一直致力於為賓客營造一個清幽、寧靜的住宿氛圍,讓您在繁忙的生活中找到一片寧靜的避風港。我們一直秉承“以客為尊”的服務理念,致力於為賓客提供貼心、周到的服務。我們會繼續努力,期待您的下次光臨,祝您生活愉快~