Zenglong Road, Maxing Village, Yonghan Town, Longmen, Guangdong, 516870, ChinaView Hotel Details
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1 night
Cloud Nine Hot Spring Guest Reviews
4.5/5
Good
2743 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Nice hotel, hot spring is very good, customer service is also good.
Response from Property: Dear VIP: Hello, thank you for staying at Yunding Hot Spring in Nankunshan. Thank you for your affirmation of our service! We will treat every guest who stays in as if they were family members and provide attentive service. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Alessandro Antonicelli
Yunding Family Suite
Stayed in Dec 2023
Family
5 review
4.5/5
Great
Posted on Jan 15, 2024
Amazing!Really enjoyed.
Guest User
Forest Room (2 beds) (Soaking tub)
Stayed in Dec 2023
Family
13 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Such a happy memory.
Response from Property: Dear guests, Hello! Thank you for choosing Genting Spa Resort, it is my honor to serve you, your satisfaction is our infinite driving force, we will continue to remain enthusiastic, looking forward to your visit again! Have a nice life!
Ben_inChina
King Room with Hot Tub and Mountain View
Stayed in Jan 2022
Couples
28 review
4.7/5
Amazing
Posted on Jan 27, 2022
An excellent 2 night get away! Beautiful surrounding and hotel service is wonderful with good food, good add ons and remarkable baths in the hot springs! 10/10
Wonderful! 😍😃
Response from Property: Dear Guest: Hello! Thank you for your continuous support to Genting Hot Spring Resort Hotel. I am glad that the hotel has been recognized by you. Your satisfaction is our greatest affirmation. At the same time, we hope to receive your support with a higher rating. We look forward to your visit again. Your service, I wish you a happy life and a happy family!
Double or Twin Room with Hot Spring and Mountain View
Stayed in Feb 2022
Solo travelers
2 review
1.0/5
Posted on Feb 6, 2022
Bags pack, in the lobby and calls, go out to get a Didi, then a taxi and finally a check for a bus and possible train. For our 1 1/2 hour drive from Guangzhou to Cloud Nine Hot springs ALL forms of travel had been cancelled. Disappointment and then anger was reached as an attempt to refund the trip or to possibly rebook a trip at a later date were both rejected. Ironically the covid case was in the hot springs area NOT Guangzhou but my friend and I were told tough for you and left losing $1000! HORRIBLE service and shameful behavior on both the booking company and the hotel to not rectify a situation that most certainly had nothing to do with us!!
Response from Property: Dear Guest: Hello! Thank you for your reservation and review. Hotel reservations will display detailed anti-epidemic reception policies on the website page "reservation must-read". If the guest is indeed unable to travel due to the epidemic after booking, the hotel will unconditionally cooperate with rescheduling or cancellation. Everyone is responsible for epidemic prevention. During the epidemic, please protect yourself. Finally, I wish you a happy life and all the best!
Ronan2
King Room with Hot Tub and Mountain View
Stayed in Oct 2022
Couples
8 review
4.2/5
Very Good
Posted on Oct 2, 2022
Good for one time travel
Aideniao
Double or Twin Room with Hot Spring and Mountain View
Stayed in Aug 2024
Couples
6 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The environment is good, the service is also very good, the hotel and hot springs are very good, the hot springs have many different special pools, and the water park is also very interesting. Special praise for the front desk customer service sister, who will do her best to solve any problems. The waiters at the gate and lobby also took the initiative to help with luggage and deliver tea. It's a five-star service. We are very satisfied with this hot spring trip!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Nankunshan Yunding Hot Spring Resort Hotel and giving us such a good evaluation. Your recognition is our driving force for progress and the source of our continuous improvement of service quality. Here, we would like to express our most sincere thanks to you!
Guest User
Guestroom - Mountain-View (2 beds) (Soaking tub)
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 25, 2024
This is my second time here. It's very suitable for children. Adults can enjoy hot springs while children can swim, drink bubble tea, and slide on the water. There is also a music surfing which is very fun. The hygiene is also very good. The buffet dinner at the Whisky Hotel is also good.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for staying at Nankunshan Yunding Hot Spring Resort. I am very happy to learn from your message that you have left such a good impression. We are committed to providing all guests with high-quality, efficient and comfortable star-level services, as well as holiday and health experience. Yunding Hot Spring Resort has complete facilities, including guest rooms, villas, Chinese and Western restaurants, KTV, chess and card rooms, foot baths, hot spring areas, banquet centers, etc. It is an ideal place for tourism, business meetings, and health care. I look forward to our next meeting at Yunding Hot Spring. The enthusiasm will definitely increase. I also wish you a good mood every day.
Guest User
Forest Room (2 beds) (Soaking tub)
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 25, 2024
A very distinctive hotel, with hot springs downstairs, very convenient, and very good service. The waiter will take the initiative to open the car door, hand over towels, and pour drinks. The environment in the hot springs is also very good. There are hot springs both at the foot of the mountain and on the mountain, and the hygiene is also very good!
Original TextTranslated by Google
Response from Property: Dear guests, hello, welcome to Nankunshan Yunding Hot Spring Resort. It is our great honor to serve you and bring you a warm and beautiful feeling and be recognized by you! Inadvertently, you have become the most beautiful part of Yunding Hot Spring's life. Thank you for your praise for us. The 128 hot spring pools in the hot spring area are built against the mountain. With the room card, you can enjoy 128 special pools unlimited times, including dynamic SPA hot springs, ice and fire, Mayan Water Village, Yingge Water Village, surfing pool, swimming pool, various special Chinese medicine pools, etc. It is an ideal tourist resort, parent-child family, and health care holy land. I look forward to our next meeting at Yunding Hot Spring. The enthusiasm will definitely increase. I also wish you a good mood every day.
Guest User
Guestroom - Mountain-View (2 beds) (Soaking tub)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Room: The room was upgraded to a double pool room with a balcony on the 7th floor. The pool is in the bathroom, one large and one small. One can hold hot spring water. It is quite comfortable for a family of four to soak. There is a rack for hanging clothes on the balcony and moisturizer in the bathroom, which are quite considerate.
Service: The service is also in place. Basic needs can be seen. There are several teas and fruit plates when entering the hotel. They mainly help to take group photos and help to check the waterproof bag of mobile phones.
Hot spring area: Children play in the water fortress, swimming pool, and various hot spring pools, indoor and outdoor, at the foot of the mountain, on the mountainside, and on the top of the mountain. You can't soak in them all.
The baby's father said: I will go again.
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you for choosing Nankunshan Yunding Hot Spring Resort Hotel. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We will continue to maintain our enthusiasm and look forward to your visit again! I wish you a happy life!
Guest User
Double or Twin Room with Hot Spring and Mountain View
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The hotel is a bit old, but it should have been better in the past. Now it is a beauty in its twilight years. The lobby is grand and has a Southeast Asian style. The room is clean. The ceiling fan and the wooden ceiling are a major feature. The two large beds are very comfortable. The front desk upgraded the room to one with a hot spring. Because of the hot weather, I did not go to the hot spring. The window faces the mountain view, but it is a pity that the road below is under construction, which spoils the view. Next time, I will stay in a room with a balcony to enjoy the negative ions of Nankun Mountain.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay. It is our honor to serve you. Nankunshan Yunding Hot Spring Resort is located beside the Nankunshan Forest Park, a national AAAA-level scenic spot. The climate is suitable all year round. The green coverage rate of the resort is over 80%. It contains high concentrations of negative ions and features 70-degree pure natural "Beauty Soup" dynamic hot springs, which have won unanimous praise and favor from many guests. Hot springs in summer can not only relieve heat and cool down, detoxify and beautify, but also have many other benefits such as slimming and beauty, and easy health preservation. It is a gathering place for family travel, business team building, and friends gatherings. Looking forward to meeting you again and wishing you a happy life!
Guest User
Guestroom - Mountain-View (2 beds) (Soaking tub)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The rooms are clean and spacious. The hot spring pools are large and small with different effects. Taking the kids to the bubble pool, children's water park and surfing pool is absolutely a great experience. A great hot spring parent-child trip!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
Guest User
Double or Twin Room with Hot Spring and Mountain View
Stayed in Aug 2024
Family
3 review
4.7/5
Amazing
Posted on Aug 5, 2024
A very satisfying trip. There are many water park projects in the hotel, which is suitable for children to play. The hotel service is very enthusiastic, and there are people to serve from getting off the car to picking up luggage to checking in. The breakfast is also very rich. The downside is that the surrounding roads are under construction and it is not easy to walk.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your review of the hotel! The government is building roads, which has caused potholes on the road. This situation cannot be changed for the time being. The hot spring area has more than 60 acres of 128 special hot spring pools built on the mountain, including: rose pool, red wine pool, lemongrass pool, ginger pool, milk pool, ******* medicine pool, Yao medicine pool, angelica pool, wine glass pool, fish therapy pool, ice and fire, Haitian hot spring pool, etc. There are also Maya Water Village, Yingge Water Village, constant temperature swimming pool, surfing pool, dry steam room and wet steam room, which are very popular with guests staying in the hotel. We sincerely look forward to your visit again. We will welcome you with a better attitude and wish you a happy life!