Holiday Inn Express & Suites Lonoke I-40 (Exit 175)

Very nice stay,

Woman at front desk was exceptionally helpful and nice.

Desk agent was polite and courteous at check. Room was clean….

Great place to stay. Don't book through *******. Book direct and save at least $10.

The lady who checked me in was very nice and helpful. The hotel was in the process of renovation. The room was clean and comfortable but it was very noisy and I was unable to sleep. I kept hearing doors open and close. I was in a room located above the entrance and the noise level was disturbing. However, the breakfast was very good.

Long-term IHG PKATINUM MEMBERS, we should have known something was off when we drove up the entrance to check in and the sidewalk was blocked by drywall, construction supplies, and drywall installation equipment. It only got worse from there. The two nice ladies at the front desk could not get their credit card reader to work. We knew our IHG loyalty credit card worked as we had just used it for gas. After multiple tries, one of the ladies had us fill out and sign a paper so she could manually enter our credit card into their system. Question: if your credit card reader hasn't been working for a while, why don't you replace it? Next, because construction was in-progress inside the hotel, there was construction dust, supplies, bathroom fixtures, and construction carts on both the 1st and 2nd floors. Construction equipment blocking egress up and down the halls is extremely problematic, especially in the event of a fire. Unsafe lodging as a result. Qyestion: Why not use one of your rooms to stage needed construction equipment vs. putting your employees, guests, and even the construction workers at risk by allowing your hallways to be fully or partially blocked? Again, unsafe. The Fire Marshall would cite you for the lack of safety for all concerned. Noise: check-in is 3pm. We arrived somewhere around 3:30. And was thankful that the very loud shouting, drilling (with a battery operated hand drill), running, and loud talking ended at 5:26 pm when the construction workers left the 2nd floor. Question: we totally get that you are doing construction. But the yelling, congregating outside guest rooms, and speaking in high volumes by the construction crew should not be acceptable. Question: Why do you allow this when you know you have placed guests on the same floor that construction is taking place? Lastly, because we have been on the road for two weeks (all in IHG properties), my husband was exhausted. After your construction workers left for the day, my husband put his earplugs in and attempted to sleep. ONLY to be awakened by someone claiming to be "housekeeping " knocking at our door. I called down to the front desk to inquire if housekeeping truly needed anything from us or from our room. The lady at the desk said "housekeeping has already left for the day but I will check and call you back." We received a prompt call and was told by the front desk they "smelled smoke from our room." I invited them to come up to the room, which one of the ladies from the front desk did. My husband dressed from his sleep to greet and let her in the room. As soon as she walked in she said, "I don't smell anything. I'm so sorry to disturb you." My husband reminded her of what I had shared over the phone, I e., that I had reheated some leftover vegetables in the microwave. As we don't smoke and could not smell smoke in our room or in the entirety, of the 2nd floor, we were very confused by this unnecessary interruption. Question: why was this interr