Zadún, a Ritz-Carlton Reserve

I’m staying here on a business trip. I brought my daughter and her fried thinking they could enjoy themselves while I work. I’m in my room, 303, right now. It’s 9:22pm. Someone is having a party and the loud music they are playing is coming through the walls of my room. It sounds like I’m at the party. They are now playing horrible rap. So, I paid a ton of money for this place and what I get is terrible loud music all night. I’m so mad!!!! Never coming back.

Beautiful property. Service and food are outstanding. The room was also very spacious. Love Zadun

My recent stay at the Zadún, a Ritz-Carlton Reserve was overshadowed by a very serious safety incident and the disappointing lack of response that followed. While my group and I were sitting by the pool, a large pane of glass suddenly shattered/exploded approximately two feet away from us. Thankfully, no one was physically injured, but it was an extremely frightening experience and could easily have resulted in serious injuries. What made the incident even more concerning was that staff members told us this was not the first time something like this had happened. Hearing that after such a close call was alarming and raised concerns about guest safety. Despite the seriousness of the situation, no one from management has meaningfully followed up with us since the incident. There has been no explanation, no inquiry into our well-being, and no gesture acknowledging the stress and disruption caused by what was potentially a very dangerous event. I have photographs documenting the shattered glass and the aftermath. Accidents can happen, but a luxury property of this caliber should take guest safety concerns seriously and communicate proactively when incidents occur. The lack of follow-up and accountability has left me deeply disappointed. Based on this experience, I cannot recommend this property

Friends referred us to this gorgeous Ritz Reserve in San Juan Del Cabo. Spectacular doesn't begin to cover it and my photos won't do it justice, but it really is gorgeous. The service is a 10 out of 10 and their people clearly take pride in what they're doing. Food was excellent. Beach was beautiful although you can't swim in it here ( though we went to a beach club nearby ) snd the pools are next level.

Incredible experience. I stayed at this property with some friends and it was one of the best decisions I made. Not only was beautiful and with incredible service, but it felt so safe and secluded, away from all the noise of San Lucas. I will be back!

I cannot stress enough how excellent our time at Zadun in Los Cabo was. It exceeded our expectations in every way. From the beautiful resort grounds to the lovely, kind, helpful staff, all the way to our amazing ocean view room with our own pool. It made it difficult to ever leave our room. Lets talk food. OMG! They deserved their Michelin star and should keep getting one each year for the one-of-a-kind meals that we had. We were treated like we were the only guests at every meal. We celebrated my wife's birthday and will be going back every year to celebrate something (we'll make up a reason if we have to :). If your looking for individualized service (Our butlers, Ari & Gabriel were a 12/10), amazing cuisine, or peaceful tranquility, then look no more. WE LOVE THIS PLACE SO MUCH! Thank you Zadun for a memorable experience and we look forward to seeing you next year.