Hotels near Nails haro, Los Cabos

Facilities: good Health: good Good environment good service Service: very good

First off, my husband and I went to Cabo and stayed at the RIU Palace for our 28th wedding anniversary and to celebrate my big 5-0! We did have a great time and really got a lot of relaxation and met a lot of different people. Now as for the hotel.. when we first got there the room was a bit dirty. The shower walls had which looked like soap scum (I hope) the floors felt like I was walking on gritty dirt. I would lay in bed and my feet made the sheets black. The bed had these little bugs in it. Just your typical island bugs nothing gross. But still, gross! It just looks like they rushed to clean it to get us in. The air didn’t work. We called multiple times and they never came up. We had to go down to concierge to complain and they said someone was up there. Well, we go back up no one is there and the air was still not working. They did offer to move us but we had the perfect view. It was a 180 view of the clear blue water the pools and surrounding beach and hotels. It was like picture perfect postcards. They wanted to put us in the first floor where there wasn’t anything close to what we paid for and what we had. To put on top of all this we stayed in a suite. There you would think it would be perfection, nope! Customer service was just ok. Took forever for room service, which was just nasty. Cold soggy sandwiches and burnt cheese nachos. Nasty! No turn downs of your bed or any romantic things in your room at night. Now for the pools, quite a few pools, never felt over crowded. Again, it was the cleanliness of the pools. While we were sitting in the pool they would come in spray this stuff scrub the walls half ass and just left it. Then again, while everyone is in the pool they are taking this dirty skimmer and cleaning the pool with that. Just nasty! I guess when ever I have stayed at a 5+ star hotels we were always treated like prince and princesses. This was total opposite. So used to having employees bending backwards, saying hello or always there to help. We didn’t get any of that. Definitely staying somewhere different next time with better customer service and even better hospitality. I have it 3 stars because of the views that were just ABSOLUTELY gorgeous.

I love this place it’s beautiful I’ve been there before I need to tell you that food is terrible Also my wife feelt the same . everything was salty , bitter way to make sugar all the juices have a fake taste I tried pretty much close to 20 different things They tasted terrible Only fruit , milk and bread were tasty You need to do something about that My wife and I we were sick but I did not want to complain I will come back because I love your place hopefully food will taste better These few days your food was terrible and I’m not a picky eater

Do not stay in this hotel and beware of the low rates. I stayed several nights at this hotel and everything was a disaster. I arrived at 2:30 p.m. and checked in with Alejandra at the front desk and she told me to ”sit and wait until check in time at 3:00” even though my room was cleaned and ready for check in. So I waited with 3 other groups of people. I asked Alejandra for a handicap accessible room, and she said ”we have a lot of guests in wheelchairs in the hotel” (I did not see a single guest in a wheelchair). As soon as the clock struck 3:00 p.m. she allowed us to check in. I was assigned a room (319) and the room (along with the entire hotel) had so many issues. I asked Alejandra for 5 days for washcloths she had excuses no wash cloths. The gasket in the shower was sticking out (see pic) and I called for maintenance 3x nobody ever showed up. Alejandra kept telling me ”I called him already”. There was water leaking from the shower everywhere and made an annoying noise. I had a horrible view and for five days I was starring out the window at the back of the neighboring hotels run down pipe system (see pictures) and I kept asking Alejandra for a room change for which she never helped me. There was a couple checking in and they asked Alejandra to be assigned to a new room because it had mold and smelled like mold she told them ”I cant give you a new room”. The sink was also clogged and again no maintenance person ever showed up. The over bed lights were broken/loose and one was hanging downward while the other simply didn't turn on (see pictures). Comforter was dirty with red lipstick from a previous guest. The room is full of scuff marks all over the place and maintenance does not keep the walls repainted or cleaned up (see pics). The windows are sealed shut in all the rooms so it's very musty and moldy smelling in all the rooms/hotel (see pics). In the morning my window would condensate and the room smell and felt very uncomfortable and I would not open a window (see pic). The hallways are very loud. The type of doors and lack of sound seals they do not have provide absolutely no sound proofing whatsoever. Did not get any sleep. The TV didn't work so I just played music from my phone I did not even bother calling Alejandra at the front desk. I asked Alejandra every single day for 5 days if she could move me to a different room and she replied, ”check back at 1:00 p.m I don't know who is checking out at this time”. In the gym there were 3 broken, non working machines. No weights or resistance training equipment. I asked Alejandra about the tread mill machine she said it was working fine just needed to plug in, it was plugged in but buttons broken (see pics). The bike seat was completely torn and unsafe to use (see pics). Also, the dining room chairs are torn and beat up (see pics). The ”security” uses the bar area to have breakfast during working hours and eats at the bar dressed in regular clothes with no ID or name tag and serves himsel

I have stayed here several times and the hotel always meets my expectations. The hotel is very clean by any standards. The included breakfast is a great way to start the day. The price per night is very good. The staff are all helpful and professional. It is close to Cabo and about 25 minutes to San Jose. A short drive to any where. There is currently a good view of the arch and a nice pool area to chill out at on the roof. 3 great restaurants (Mexican, bistro and sushi) all within 100 yards of the lobby. Also a convenience store in the same complex. This hotel is my first pick when staying in the area. I highly recommend it.

Beautiful hotel in Cabo but if you plan to go into the city very often, the location can be inconvenient. I recommend renting a car if you stay here. Other than the inconvenience of the location, everything else was amazing. Especially the food at the Nobu restaurant