Royal Decameron Salinitas - All Inclusive

It was horrible since the moment we arrived, I booked this place for two kids two adults and when we got there they only had two adults but my confirmation clearly confirmed two kids two adults. The food was basic nothing fancy, the food courts were not very cleaned. The tables were always dirty not to mention the floors. They only leave two bottle of waters per room when we were 4 of us how is 2 bottles of water enough? Everything was just not really what they make it seem to be, not enough chairs to relax by the pools or beaches not only that but I know they mixed the alcohol with water and that’s why they “serve you unlimited drinks” had 4 cocktails with “tequila” and nothing tasted like literally more water than alcohol plus my stomach hurt because they put water inside the bottles of alcohol…. Another thing you have so sign up to eat…. TO EAT when it’s a buffet for the most part why do you have to sign up to eat ? For every meal. Definitely not ever going again and I definitely don’t recommend staying here there’s better places to stay in El Salvador better resorts!

I will start with the good things: Location, very close to the airport and near the border with Guatemala. The beach, with white sand and very shallow water. There is a reef that breaks up the waves so you are never tumbling everywhere. And some of the staff is very helpful and polite, specially the waitresses. The bad: Where do I start? Let's start with their entry policy. You can't go if before the 3pm check in time. Most hotels will let you enjoy the facilities from the moment you arrive. Not this one, you must park outside and wait in line until the time to go check in arrives. The facades are literally falling apart. There are holes in the building where you can see the pipes. There are some renovation works being done, but they work so slow that by the time they might finish repairing everything, the new parts will be falling apart again. The lack of maintenance is everywhere, from pretty straigtforward things like a wood plank in a bridge over the pool, that is loose in one side and could be easily fixed, to stained walls, doors and doorframes. Also handrails, have black marks where everybody touches. But they are never cleaned. The Del Mar and Steakhouse restaurants are pretty good, but the Chac Balam, where the buffet is served is not. Breakfast buffet is just OK, you can get scrambled eggs (ready made) or to your liking with vegetables, cheese, etc. The rest is cereal, yogurt, bread, pupusas, beans, tamales, etc. Nothing impressive. On the other hand, the lunch buffet is just so dissapointing. It's always the same, and not the kind of food you would expect on this kind of hotel, or at least the image they want to have. You get chicken, pork, rice, beans, bread, sometimes a very bad pizza, pasta, potatoes and that's about it. The drinks are like 1/4 ounce alcohol and are way too sweet. Beer, you can get like 4 types only: Gallo and Cabro from Guatemala, Pilsener from El Salvador and Toña from Nicaragua. The rooms are clean, but the linens are yellowish, as well as the pillows. The furniture looks very poorly mantained, and the bathroom drains have problems swallowing the water. It's a noisy hotel. They start with music and activities in the main pool, right ACROSS the rooms at 10am. So if you wanted to rest, too bad. It's just not possible. The music ends at 12pm and starts again at 4pm. From there, all the way to 2am there is music. And it's so loud that you will hear it no matter where you are. They have a disco a little farther, but they turn up the volume all the way so again, you can hear it in your room. But the worst is the front desk staff. We were assigned a room that upon entering, smelled A LOT like mold. And there was even a dehumidifier running, but the smell was unbereable. I went to the front desk to complain and they told me they would send someone to check. I waited half and hour, and nothing. Tried calling the front desk and nobody picked the phone. So I went again and complained to someone else and asked for

I don’t like the service on some of the stuff and we have issues with the a/c and we get wet because on Thursdays night rain and the roofs start leaking and two beds get wet, I call to request a transfer to other room the room we received was duty one bed don’t have blankets no pillows no towels no shampoo no soap

Property was safe

I booked this stay because it was all inclusive and for the price, I would have hoped that the resort would be really nice. It was outdated, needs renovations. If they know how many people stay in a room why can’t they provide enough towels to begin with? I asked one of the housekeepers that was cleaning a room next door for towels from her cart, she said I needed to call from my room to ask front desk for towels. Well guess what, the phone in the room wasn’t working. Someone had to come fix it. That first night, it rained hard. We woke up in the morning, my son got up to use the bathroom and he slipped and fell because the floor was wet. The ceiling had been dripping from the rain. We let them know. Somehow, they fixed it because it didn’t drip the following night. Our first day, there was a guy trying to talk us into going to an informational meeting for us to become members, but I was really not interested. The staff was great but I hope that they will renovate their rooms and buildings because for the price they charge, it’s really outdated.