The employees are the front desk were very sweet and attentive. The only issues I had was when we purchased late night frozen pizza from the front desk and our microwave didn't work, leaving us to not be able to cook the food and waste them.
The other kicker was when my husband took a shower early morning and the fire alarms in our room went out at 8am waking the entire room up. There was clearly no fire but I am concerned about the fact that a little steam caused this to go off. The beds were very uncomfortable and this didn't help having everyone to wake up super early.
Also we thought it was funny that they provided ear plugs for the overhead planes that come across the building. Luckily I live near an airport so it didn't bother me however this was not advertised on their site that it was an issue.