TownePlace Suites by Marriott Hotels in Louisville

The hotel environment is very good, the room is an apartment, there are kitchenware, refrigerator, microwave, large space, lighting and noise are very good.

We stayed 1 night so we could use the airport shuttle for an early morning International Flight. When we were checking in, I advised the clerk that we would need an airport shuttle at 7am. She said they did not offer 7am shuttles due to shift change. She then said Lyft is available. (She did not mention the hotel would be paying for it). So, I told her the Hotel advertises 24-hour shuttle service and I asked if the hotel would be paying for the Lyft? She said yes - hotel would pay. I told her we needed an XL because we had lots of luggage. She said she could not order an XL. We would have to wait for her boss to arrive. So we get our room and start unloading the car. Her boss arrives shortly thereafter and when I enter the building, she asks me if I am Mr XXXX. I said I am, and she started the conversation in a confrontational manner by stating the hotel does NOT allow park and fly and asked if I would be leaving my car. I told her - NO - I would be leaving my car in Indiana. She then repeated the exact same thing - that the hotel does NOT allow park and fly.. I said ”I know”. She then said it a third time! I asked her why she keeps repeating the same thing after I told her after her first question that I was NOT leaving my car. She then asks if we need a shuttle and the time - and I said yes at 7am, and said we needed an XL. Next morning - we go to the desk to make sure the Lyft XL was ordered. I asked the kind red-headed lady and she said the Uber was ordered, but no one put in the book that it was to be an XL. So she had to cancel the Lyft and re-order a Lyft XL. She mentioned that your staff put in the wrong date in the book and did not put XL. And she said they should not have had an issue ordering an XL in the first place. She also said the XL ended up being only $2 more than the regular Lyft. She was very kind and accommodating. Also the breakfast lady was very nice to my little boy and gave him an extra chocolate muffin (because she was getting the breakfast area ready). But the two employees on Sunday need a bit more training and the ”Manager” needs to learn some ”Customer Service” and to not be so aggressive. I am unaccustomed to people speaking to me the way she spoke to me - much less a Manager in a Marriott.

Comfort and convenience await at TownePlace Suites Louisville Northeast. Our extended-stay hotel is located near Louisville International Airport and provides easy access to desirable destinations around Louisville such as Tom Sawyer State Park and Yew Dell Botanical Gardens. Additionally, a variety of shopping and dining options are within walking distance of our hotel. Our pet-friendly hotel in Louisville offers complimentary breakfast, spacious suites, featuring fully equipped kitchens, plush bedding, complimentary Wi-Fi, ergonomic workstations, and separate living areas. Maintain your fitness regimen with a workout at our 24-hour fitness center, featuring cardio equipment and free weights, or a few laps in the indoor pool. During any downtime, head out to our patio area for a relaxing barbecue with family members and friends. Whether traveling for business or leisure, allow TownePlace Suites Louisville Northeast to complement your trip to Kentucky with an experience you won't soon forget.