Lourdes Hotels with Wi-Fi

We've been to this hotel for 10 years. Comfortable and well-heated rooms. Three squares from the train station and five minutes walk from the cave of your Lady de Lourdes.

The hotel reception staff were very welcoming and also multilingual. The rooms were lovely, spacious, modern, clean and we particularly enjoyed the mountain view from the room window. However, the TV was a little small and there was no complementary tea and coffee sachets provided. There is a continental style breakfast offered, but it was slightly disappointing with not much selection and fresh fruit. The location is good and fairly near to the main sanctuary and grotto although there is reasonable distance to town centre, so be prepared to walk a bit and bring sensible footwear. There is also an airport shuttle bus near the hotel at the Paradis bus stop which drops you straight to the airport. We had a good experience on this occasion and will definitely recommend staying especially if you're looking for self-catering residence type accommodation. Thank you Zenitude

Booked directly through Accor website as we are a member. Booking went smoothly. The receptionist were helpful, friendly and professional. A lot of cafes around the hotel. It was a lovely walking distance to Sanctuary of Our Lady of Lourdes. Au Roi Albert Restaurant was excellent & food was delicious and reasonable price.

Location, location, location. I like this hotel simply because of its proximity to the St. Joseph gate, you could even see the hotel from the entrance. We actually got a view of the sanctuary entrance from our room (620). Due to its location, there are lots of nearby restaurants and souvenir shops within the vicinity. Do note that we got 10% discount coupons on some affiliated restaurants and shops. The L5 bus stop is just by the sanctuary entrance, if you need to get around the city or to the train station. The Wifi was quick and reliable. Room was clean and comfortable, with air conditioning. Oh and I love the staff, they were very pleasant and helpful. We would book this again next time we visit Lourdes.

We just wanted a place to sleep and store our bags while we participate in the activities of the grotto. So it was just the right place for us. Please just hire a receptionist who can understand English because there was confusion as to the booking because the male receptionist can't understand English and we can't speak French.

Unfortunately my wife and I had a terrible experience at this hotel. Everything started to go wrong upon arrival where there was no more space available in the hotel parking lot and we were told to park the car in another hotel away from this one. Then the fourth. They put us in a room with no ventilation at all. And the hotel's air conditioning was off. They told us they were going to change our room but they didn't. We also bought breakfast from the hotel. But the staff are poorly trained. We were asked to show proof of payment repeatedly during our meal, plus there's a totally nonsensical rule for you to use the tables to have your breakfast. Every day we were asked to change tables to another one that wasn't ready. The justification is that the one we had sat on was to be used only for lunch. All in all, a bad experience.

The service was good, the facilities were good, but I had not two beds as planned, but a large bed. At the end of the stay, no fruits for breakfast, replace with a conserved fruit salad, the winemakers too cooked.

Peter D.1,6/5 Date of experience: 16/09/2024 Review Date: 20/09/2024 We have stayed in many other hotels before in Lourdes always on a Pilgrimage. This trip was just me and my Husband this time for our 40th Wedding Anniversary and we always wanted to stay at this Hotel as we have been in many times before to have a drink in the bar. As it was just the two of us we had our own choice of hotel so you can imagine we were excited to book and stay there. We booked a deluxe room overlooking the garden. The room was not deluxe it was not what we expected even down to no bed side tables or any drawers in the room the wardrobe rail was very short hence creasing our clothes, for this reasion, I asked to borrow an iron for 5 minutes but got told by the receptionist to wait in reception till someone came to show me to the pressing room in another building. I waited 20 minutes no one came so I gave up and never asked again. The first morning there was no hot water so cold showers. I heard the receptionist saying to another guest who was complaining about the same issue that it would be fixed later that day. Which it was. The tea tray was very sparce one breakfast tea bag each and one sugar each with a very small pod of milk not enough for a decent cup of tea. To add the biggest insult there was two wooden sticks to stir the tea not even a proper spoon in a deluxe room? We took the small stool out of the shower to put our tea on whilst we sat on the 2 dirty chairs on the balcony. We have had far better variety of breakfast from every other hotels we have stayed in lourdes. When we arrived we was told we did not have to book evening dinner in the restaurant so on the actually day of our 40th Anniversary we went down to the restaurant but was told no room even though the restaurant at the time was half empty. We had a lovely meal in another Hotel. To top it all when we got home our Children told us that they contacted the hotel reception to ask could they order a surprise bottle of champagen on the day to be sent to our room they was on the telphone to them for an hour but hit a brick wall as they would not take payment from them. I do not normally write reviews but after receiving a welcome written note from the Staff when we entered the room saying Happy 40th Wedding Anniversary we hope you enjoy your stay and if there is anything you need our staff is to hand. this letter was accompanied by 6 macaroons on a plate. Hotel has not even answered reviews on there website shows they do not care and its not a cheap hotel.

This hotel offers the best service ever. The staffs are amazing. Rooms are very clean., location is perfect near the chapel. It’s very calm and easy to find. Food is good also. Restaurant is very clean And staffs are accommodating. Thank you again and again from Gecia formation group tour 2024.

The lady at the reception was absolutely fantastic. She was extremely helpful polite and very accommodating. 10/10. I'm sorry I didn't get her name. But she was just great!!! The rooms are more basic than you could imagine. Bedding was well made and clean. Hygiene was not great elsewhere. Lack of toilet paper etc was not a great start but not a complaint. There was a ”stink” in the bathroom, I discovered it was toilet brush . The pool area was acceptable. The breakfast for €12 was ok, not fantastic. The location was a bit far from the Grotto. We had to get a taxi each night as after a day of walking in the town centre the walk uphill was too much for any if us. The overall facilities are in need of repairs and an option to purchase a box of basic items would have been good, such as coffee butter milk etc.