Theresa H
May 17, 2024
This is my third stay. I’m an Accor Plus Gold. Each time the service at reception is worse. Very poor customer focus. No Accor benefits, no welcome drink or discount at the restaurant, no upgrade’s. The restaurant service is hit and miss. My first two visits I was given a $20 voucher instead of welcome drinks. This time they refused. They said they would only offer to platinum customers. I said I was unlikely to return each month if a simple glass of wine wasn’t an option. He basically said I don’t care. I asked him to speak to his manager who confirmed they would not repeat the offer. The rooms are tasteful and the location is good so it’s very disappointing as a new regular customer to be treated with such a lack of care or respect. Be aware.