Victoria XiengThong Palace

Victoria XiengThong Palace Reviews

Victoria XiengThong Palace

Kounxoau Rd, Ban Phonehueng, Luang Prabang, Luang Prabang Province, 01160, LaosView Hotel Details
Victoria XiengThong Palace
Victoria XiengThong PalaceVictoria XiengThong PalaceVictoria XiengThong Palace
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Victoria XiengThong Palace Guest Reviews

4.6/5
Great
65 review
Verified reviews
Location4.7
Amenities4.4
Service4.7
Cleanliness4.6
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All reviews(65)
Positive reviews(61)
Reviews with photos/video(37)
Awesome stay(27)
Great service(25)
Great location(16)
Classy environment(11)
Clean and tidy(10)
Convenient location(7)
Negative reviews(4)
Chichi
Palace Double Room Non Smoking
Stayed in Jan 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 21, 2024
A wonderful hotel, close to Wat Xieng Thong, with professional and enthusiastic staff. You can see the Mekong River from the balcony of the room, and the restaurant is also very good. I will stay here again in the next time visiting Luang Prabang.
6/12
Response from Property: Dear M Chichi,Thank you for your kind words and glowing review of Victoria Xiengthong Palace! We're thrilled to hear that you had a wonderful experience during your stay with us.Our team takes pride in providing professional and enthusiastic service to all our guests, and we're delighted that you found them to be so.We're glad you enjoyed the view of the Mekong River from your room balcony and that you found our restaurant to be excellent.We can't wait to welcome you back on your next visit to Luang Prabang! Until then, safe travels.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Xiengthong Villa
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Fantastic location within walking distance to Morning and Night Markets, River front bars and d restaurants. The room is so clean and the staffs are friendly and helpful. I strongly recommend the cooking classes, we had such a great experience cooking and eating the local dishes.
Response from Property: Dear Valuae Guest, We are thrilled to read your fantastic review about your recent stay at Victoria Xiengthong Palace Hotel and delighted to know that you had such a positive experience with us.Your praise for our fantastic location, within walking distance to the Morning and Night Markets, riverfront bars, and restaurants, is much appreciated. We're glad you found the room exceptionally clean and our staff friendly and helpful.Thank you for recommending our cooking classes! We're delighted to hear that you had a great experience cooking and savoring local dishes. It's always rewarding to know that our guests enjoy the unique experiences we offer.We look forward to the pleasure of welcoming you back to Victoria Xiengthong Palace Hotel for more memorable moments. If you have any future plans or inquiries, feel free to reach out.Warm regards,Nguyen Hoang TriResident Manager
Syed Nadir
Xiengthong Villa
Stayed in Dec 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 6, 2024
A very pleasant stay. This is my second time staying at this property and the service and facilities remain top-notch. They are very accommodating and flexible to meet individual needs. Would stay again.
Response from Property: Dear Syed Nadir,Thank you for choosing to stay with Victoria Xiengthong Palace once again and for taking the time to share your positive experience. We are delighted to hear that your stay was very pleasant, and we appreciate your kind words about our service and facilities.It is always a pleasure to welcome back returning guests, and we are thrilled that you found our team accommodating and flexible in meeting your individual needs. Providing top-notch service is our priority, and we are pleased to have exceeded your expectations.We look forward to welcoming you for your third visit and continuing to provide you with an excellent stay. If there is anything specific you would like during your next stay, please feel free to let us know.Thank you for your loyalty, and we can't wait to host you again.Nguyen Hoang TriResident Manager
Guest User
Palace Double Room Non Smoking
Stayed in Dec 2022
Friends
4 review
5.0/5
Outstanding
Posted on Dec 20, 2022
We spent 2 nights at Victoria Xieng Thong Palace and loved it. Everything was great. Beautiful place. The room was very clean. The hotel is only a few minutes away from Xieng Thong Temple, and right by the Mekhong River. Service was very good. Everyone was very polite and very eager to help. I would highly recommend staying here !
Response from Property: Dear Guest,Greetings from Victoria Xiengthong Palace! I hope that you have a great trip back to your home. Thanks for choosing us on your previous trip to Luang Prabang and taking time to share your kind words about our service. Our team is very glad to know that you enjoyed your stay with us.We look forward to your next trip to Victoria Xiengthong Palace.Sirnce regards,Nguyen Hoang TriVictoria Xiengthong Palace
Anonymous User
Palace Twin Room Non Smoking
Stayed in Nov 2022
Solo travelers
20 review
4.0/5
Very Good
Posted on Dec 6, 2022
A very good hotel with a sort of historic charm. Rooms are a bit on the dark side but windows open and staff are very kind and helpful! Breakfast is also included!
Response from Property: Dear Guest,Please accept our thanks for choosing Victoria Xiengthong Palace on your last trip to Luang Prabang and for your valuable feedback on Ctrip. We hope that we can welcome you back soon.Best regards,Nguyen Hoang TriResident Manager
kee mun wan
Victoria Suite
Stayed in Oct 2022
Friends
46 review
4.2/5
Very Good
Posted on Dec 21, 2022
An unique decorated hotel , although far from major attraction, but the friendly staff always helpful to guide what ever you requested ! Breakfast was not the best , but good enough , the morning breakfast area over looking the mekong river is peacefull and relax ! I will recommend for those who want to have a nice hospitality, choose this hotel !
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about Victoria Xiengthong Palace.We hope to see you soon!Victoria Xiengthong Palace team!
Guest User
Palace Twin Room Non Smoking
Stayed in Dec 2022
Family
1 review
4.7/5
Amazing
Posted on Dec 30, 2022
So convenient location and perfect for my trip!
Response from Property: Dear guest,Thank you for staying at the Victoria Xiengthong Palace and taking the time to provide feedback on the hotel's service.We hope that we can welcome you back soon.Happy New Year!Best regards,Nguyen Hoang TriResident Manager
Ruojing
Palace Twin Room Non Smoking
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 22, 2024
It's a little far from the old town, but it's quiet and calm, so you can relax. The breakfast overlooking the Mekong River is exceptional, and the hospitality of the hotel staff is impeccable. It's a hotel I'd like to visit again.
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Response from Property: Dear Ruojing,Warm greetings from Victoria Xiengthong Palace Hotel!Thank you for your glowing review. We are delighted to hear that you enjoyed our serene location, which provides a quiet and calm atmosphere away from the hustle and bustle of the old town. It’s wonderful to know that you found it relaxing.We are pleased that you enjoyed our exceptional breakfast with views of the Mekong River. Your compliments on the impeccable hospitality provided by our team are greatly appreciated.We are honored that you would like to visit us again, and we look forward to welcoming you back for another memorable stay. If you need any assistance or have any special requests for your next visit, please feel free to contact me directly.Nguyen Hoang TriResident Manager
Guest User
Palace Double Room Non Smoking
Stayed in May 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on May 25, 2024
We stayed at the end of May. It was low season so we were given a suite. You can't see the Mekong River from the room, but it's right outside the property. Shampoo and body soap are by L'Occitane, and amenities are also provided. If you run out of drinking water in the room, they will bring it to you anytime. For breakfast, you can choose what you like from the menu. You can order as many as you like. It was a great stay and we could relax.
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Response from Property: Dear Guest, Thank you for sharing your experience at Victoria Xiengthong Palace. We are delighted to hear that you had a relaxing stay with us at the end of May.We are glad that you appreciated the complimentary upgrade to a suite and enjoyed our L'Occitane amenities. While the Mekong River was not visible from your room, we hope you enjoyed its proximity just outside the hotel.It's great to know that our staff could promptly assist with providing additional drinking water, and that you enjoyed the flexibility of our breakfast menu.Thank you once again for your kind words. We look forward to welcoming you back for another relaxing stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Anonymous User
Palace Twin Room Non Smoking
Stayed in Apr 2024
Friends
9 review
5.0/5
Outstanding
Posted on May 23, 2024
Right by the Mekong River, historic building, beautiful garden, 5-star service. Everything is good, we booked 3 nights and were very satisfied. There is airport pick-up, please make an appointment in advance.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience at Victoria Xiengthong Palace. We are thrilled to hear that you enjoyed your stay and found our location right on the Mekong River, our historic building, and our garden style to your liking.We are delighted that you were satisfied with the 5-star service and amenities provided during your 3-night stay. It's great to know that our airport pick-up service was convenient for you. As you mentioned, making a reservation in advance for this service ensures a smooth and hassle-free experience.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
ankeeisme
Palace Double Room Non Smoking
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 17, 2024
Great hotel~ The front desk staff is also very nice and considerate. The hotel is beautiful and the location is very good. You can walk directly to the alms every morning. It is very convenient. The fried chicken for breakfast is delicious! Both my parents like it very much~
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Response from Property: Dear M Ankeeism,Thank you for sharing your delightful experience at Victoria Xiengthong Palace. We are thrilled to hear that you found our hotel beautiful and conveniently located.Your kind words about our front desk staff's caring service are greatly appreciated. We are glad that you enjoyed the ease of participating in the morning alms ceremony, as well as the delicious fried chicken for breakfast. It’s wonderful to know that your parents loved it too!Thank you once again for your lovely feedback. We look forward to welcoming you and your family back for another wonderful stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Cindychennn
Palace Twin Room Non Smoking
Stayed in Mar 2024
Other
33 review
5.0/5
Outstanding
Posted on Apr 4, 2024
The oversized room and balcony, the beautiful yard are very clean, the service is considerate and timely, and the response is timely. In short, I am very satisfied with everything. This is my second stay and I will come back next time.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for taking the time to share your feedback with us.We are thrilled to learn that your recent stay at Victoria Xiengthong Palace exceeded your expectations once again. It brings us great joy to hear that you appreciated our spacious rooms, balconies, and well-maintained yard. Providing a clean and comfortable environment for our guests is always our top priority.We are especially delighted to hear that you found our service attentive and responsive. Our team takes great pride in ensuring that our guests' needs are met promptly and efficiently, and it's rewarding to hear that our efforts have contributed to your satisfaction.We are truly grateful for your continued patronage and loyalty. Your kind words serve as a testament to our commitment to providing exceptional experiences for our guests. We look forward to welcoming you back for another memorable stay at Victoria Xiengthong Palace in the near future.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
Guest User
Palace Double Room Non Smoking
Stayed in Mar 2024
Family
13 review
4.2/5
Very Good
Posted on Mar 15, 2024
Place full of history. Excellent location on the Mekong River. Charming setting with century-old trees. Perfect place to rest with lots of good restaurants and cafes.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience with Victoria Xiengthong Palace hotel! We're thrilled to hear that you appreciated the historical significance of our location and found it charming. Our position on the banks of the Mekong River is indeed special, and we're delighted that you enjoyed the serene atmosphere among the centuries-old trees. We're pleased to hear that you found our hotel to be the perfect place to rest, with plenty of good restaurants and cafes nearby. We hope to have the pleasure of welcoming you back for another relaxing stay in the future! Warm regards, Nguyen Hoang TriResident Manager
Guest User
Palace Double Room Non Smoking
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 15, 2024
The hotel environment is great. It is right next to Wat Xieng Thong, but it is not noisy at all. It is quiet and very private. The room type was upgraded when I arrived at the hotel. I stayed in a suite on the entire floor. The location of the hotel is not very convenient. It still takes ten minutes to walk to the night market or find food. Fortunately, Luang Prabang has good security. It is not dangerous to walk around at night, but it is more interesting.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for your kind review! We're delighted to hear that you had a wonderful experience during your stay at Victoria Xiengthong Palace. Providing a quiet and private atmosphere while still offering convenient access to nearby attractions is something we strive for. We're thrilled that you found it easy to explore the night market and dining options within a short walk from our hotel. Ensuring our guests feel safe and secure is a top priority for us, so we're glad you felt comfortable exploring Luang Prabang at night. We can't wait to welcome you back for more memorable experiences in the future!Nguyen Hoang TriResident Manager
Yongdaxiansheng
Palace Twin Room Non Smoking
Stayed in Feb 2024
Friends
9 review
3.2/5
Posted on Feb 25, 2024
The overall environment of the hotel is good, but the facilities in the room are too old, some parts are aging and damaged, the air conditioner is very noisy, and the price-performance ratio is very poor
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Response from Property: Dear Yongdaxiansheng,Thank you for choosing to stay at Victoria Xiengthong Palace hotel and for sharing your feedback. We're pleased to hear that you appreciated the overall environment of our hotel. However, we apologize for any inconvenience caused by the condition of the room facilities. Please know that your comments have been noted, and we will address the issues with the aging and damaged parts as well as the air conditioning noise to ensure a more comfortable experience for our guests. We strive to offer good value for the price paid and will review our pricing structure accordingly. Your input is invaluable as we work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace Hotel