Overton Hotel and Conference Center

Best hotel in Lubbock My wife and I stay here all the time

Nice on-site restaurant.

For the price I payed I can say that service was not the greatest . I have had way better service overall . There was long hair in bathroom shower, tye table was super sticky . Breakfast service was terrible. Super room service was ok however i had to call back because my order was completely wrong.

The first room I was checked into had a (locked) adjoining door. The walls must have been thin/inferior because I could hear the TV in the next room as it was playing in my own room. Thankfully, they moved me to another room on another floor with no adjoining door and no noise. My last night I wanted to veg in my room and watch TV...but the Dish cable kept freezing and not playing and turning itself off. I called for maintenance, but by the time he came to my room, it had resolved. The Kerig coffeemaker (which I detest anyway) did not work. Most disturbing was that room service never brought me an itemized receipt until the last girl...so I did not know I was tipping on top of pre-charged delivery fees. The mgr said he would give me an adjustment, but he hasn't. The staff is friendly, the pool is decent, as was my room.

Arrived at 9 pm after traveling 18 hours. Went to valet and attendant spent more time telling me I need to park my car as there is a shuttle coming! He seemed frantic and in the time he talked he could have tagged the car and moved it. I asked where should I park but he left. Only 2 cars in drive! Anyway I moved it then no valet to take keys so I locked and checked in. Clerk was nice and took keys went outside and got ticket, found valet! Exhausted I went to the restaurant and like once before no person at hostess desk. Wandered in and no staff walked and finally a server came out and offered a seat. Other waiter spent almost the whole dinner sitting and talking to girls at a table. I ordered then later asked if the serve bread still and then he said oh yes and brought stale nuked buns. No butter knife but used steak knife then realized no bread plate or any plate on table. When he reappeared I asked if I could get a bread plate. He brought one and butter knife. The other server was back to restaurant talking to the 2. Finally the entree and food was excellent. No cell service in restaurant and waiter said you get free Wi- Fi. Took forever to get signed in and it would drop. The bar noise is tremendous so no relative peace eating. Went to room tired furniture etc. the leather chair had lots of lint built up on rear of armrests and details cleaning are so so. In morning went to fix coffee. NO REGULAR ONLY DECAF! Another detail ignored. Checked out after stepping into restaurant for lunch no servers etc after 5 I left to check out. Related my sad story a the desk said sorry and gave me a complaint card and said you have to write it up for anything to change!!!! Of note I had same experiences with restaurant a few months ago but the floor was vacuumed but service poor. It’s just sad how little attention to detail and guest services. Holiday in express or equal does a better job! I learned this will never improve.

Amazing hotel and staff!!

Bathroom floor around shower had mold and mildew.

Did not care for the meal at the restaurant.

I liked the location it was convenient and close to campus