Residence Inn Lubbock-University Area

I feel like we greatly overpaid for this room. The room was not in great shape. We were told there was linens for the sofa bed and there were not. There were stains in the shower and the beds were not comfortable. I would expect to pay somewhere under $100 for a roll of that quality.

Hotel is quite noisy, very close freeway. Few minor maintenance issues - shower does not drain.

The best part of the check in was Tammy at the front desk. We arrived late and she was so friendly, helpful, and welcoming. Jaime at the bar couldn't have been more friendlier while catching a few minutes of the NBA game. The morning staff was helpful as well. Texas Tech is a short Uber drive or walk away. The only ding I’d say is it would be great if Marriott provided a shuttle to the Texas Tech area. Definitely recommend staying here for your next visit to the Lubbock/Texas Tech area.

The design of the very large room was wonderful. The tv swivel is brilliant The room was like a small apartment and efficient. The breakfast was plentiful Only complaint is there was a small amount of hair in the shower wall

I go to Lubbock once a month. I typically stay at Courtyard but tried out Residence Inn. The hotel is off the freeway so I asked for a quiet room on the side of the building furthest from the freeway, which was also requested online when booking. Lesa was a front the desk and informed me I was already assigned and she couldn’t do anything. Went to my room and it was the side on the freeway that was noisy. I went back downstairs to ask for a different room because I knew I wouldn’t be able to sleep with the noise from past experience. Lesa was so extremely rude and wouldn’t move rooms (this was around 4pm and the parking lot has maybe 15 cars in it…so even if they were booked, those rooms hadn’t been checked in…this was a Monday night). She would rather lose business and have me go elsewhere (which I did) then accommodate and move rooms. When I checked in at the other hotel, I explained the story of what happened at Residence Inn. They accommodated me with a quiet room and also told me they know Lesa from the industry and said that she is extremely rude and not accommodating and were so sorry I had to deal with her. Furthermore, the next morning I went to pickup my coworker (who ended up staying at the residence after I left for the hotel next door). She got a coffee in the breakfast area and as she was putting on the lid the coffee spilled everywhere. We both were cleaning it up and alerted the attendant of the spill because a mop would be needed. Instead of saying “it’s ok”, “I’ve got it”, “thanks for helping clean it up”…we got no words except her throwing her head back with her hands to her head then shaking her head as if it was the worst thing that happened to her. Needless to say, this is our last experience at the residence inn. Do better, work on your customer service.

I love staying here. It’s convenient to the Tx Tech campus when I go to see my son play football. I don’t like the price gouging they do. There is no reason a night in Lubbock, Texas should be upwards of $200. The hotel is nice but not that nice. I know all about supply and demand but it really is ridiculous.

Front desk was helpfull, breakfast was late, room was ok. Property’s side doors did NOT unlock with our digital key - requiring us to carry heavy cooler taking to our room! And $4.00 per night parking fee - that’s a called Nickel and diming!

Hotel is nice and a very convenient stay if you are attending anything at Texas Tech, like football games!

It was okay, but not what I expect from a Marriott property. We had multiple towels with holes, frays, or tears. We had a reservation for three people, and had a room with a couch pullout, but no sheets or blankets for the pullout. The hotel also apparently “ran out” of pillows, which is interesting. So, even after we went down to the front desk for the sheets and blankets, there were no pillows for the pullout. Would be difficult to consider returning to this property.