Disgwylfa
July 10, 2022
So I rated them low for one reason only. We booked a standard room and you could select on their website if you wanted a river view. Obviously we ticked for the view. On arrival we were given room 409, excitedly we went up in the lift, opened our room door to find a dingy lit room with a tiny window that looked out onto a plastered wall which was a few feet away! We complained but there were no other rooms available, so they obviously know it's a crap room as they saved it till last. Complain, if you get this room. It's hot, airless, with absolutely no redeeming features. In the end they gave us 10% off the room price, however, even with that it's not worth it. On the plus side the staff were really nice and the breakfast was good.