Hotels near Southern Luzon State University, Lucban

First and foremost, Glen should be the ✨ Employee of the Year✨ 🥇 According to him, they are short-staffed, so he's the only one taking and serving the orders (we were in one of the cottages). Although, I did see that there were wait staff in the restaurant, but yes, he was the only one running around to take care of the orders from the cottages. 🥇 Even though his plate was full (figuratively and literally) with all the customers he's handling, he was attentive to our requests and was approachable and patient when we asked him to take our photos several times. He asked if we want him to put the cake we brought to their refrigerator in the meantime, and he gave us extra plastic containers for our take outs - these, among a few other kind gestures, just show how much thought he puts into his work. Clearly, he takes pride in his job. 🥇There was a misunderstanding with the Day Tour fee. We were told on the official FB Messenger that we don't need to pay that if we're to dine in and not use their pools. They also confirmed that we can take photos around and stay for as long as we like since we rented a cottage. But upon occupying the cottage, Glen asked us for the Day Tour Fee, and upon discussion and review of the Messenger conversation, he said it's all good, and we don't need to pay since it was what we're informed with during the booking process. No one admitted to the mistake, but Glen assured us that there's nothing to worry about. The cottages was supposedly for Day Tour guests only. For the price they ask their customers to pay, they should improve on a couple of things: 1. Alignment and coordination of staff - if the staff I was talking to when booking for this occasion was well-informed about the Day Tour fee, then there wouldn't be any misunderstanding, as I can and am willing to pay, if that's something I needed to settle to get in, of course. At least, they took accountability of their mistake (although, no one admitted to the mistake as per Glen). 2. We went to the bar to order iced coffee for the five of us. The male barista was taking and making other orders when we approached him. He then listed our orders and asked us to give the piece of paper to Glen because according to him, all our orders should be through him. However, Glen was no where to be found. We looked around for a bit before we decided to ask the female staff behind the counter. We told that the barista asked us to give our orders to Glen, but we can't find him, so we asked her what should we do next. That's when the barista said that he will give our orders to Glen, and the other staff seconded. However, in the first place, why would you ask a paying customer to go look for the wait staff to order food that you're selling as a business? Why would you ask a customer to take an extra step on purchasing your goods and services? You should make it super easy for your customers to spend money on your business, not the other way around. We were told by the female staff

It was a great stay, though it was raining a lot. We were not able to enjoy the pool. But everything are all great!

The location is good. The room is clean. The buffet breakfast is also good. I booked 2 superior rooms for overnight stay on May 6 to 7. We encountered 2 incidents that happened when we were already on our deep sleep because we came from a long travel and was really tired, but was disturbed when a hotel staff knocked on our door at around 12:30 AM asking us if we ordered mineral water which we never did. And the other incident happened on the room of my brother wherein they were already sleeping but disturbed by a call from the reception around 1:00AM telling them if they are expecting a guests/visitors because there are visitors in the lobby but my brother didn't expect any guests . It was our first time to stay on this hotel and we were expecting a good and right service but unfortunately we experienced this kind of incidents. We also encountered problem on 1 superior room wherein TV is blurred and the aircon is not cold . They change the room to 1 single bed and just add a bed on the floor which for us is a downgrade.

We stayed for a night before going to Cagbalete Island. The port to the island is around half kilometer from the hotel. There is a restaurant on the ground floor. If you wanted outside food, there are convenience stores and eateries around. Best things are the free WiFi, hot shower, and free breakfast. The staff are really nice and the food is good. :)

We stayed at the hotel from August 24 to 27, 2019. With the exception of one receptionist, all hotel staff terribly need to learn about customer service. 1st night, we stayed at Room 401. It was old and needs few renovation and cleaning. Our 2nd and 3rd night was at Room 301. The good receptionist informed us that it is a very good room because it is newly renovated. First two days’ buffet breakfast was plain. I even saw a small cockroach inside the pineapple juice pitcher. Third day breakfast is ala carte. All restaurant staff NEEEDS TO BE TAUGHT WHAT AT LEAST GOOD CUSTOMER SERVICE MEAN. Reason being, they do not pause to talk with me to answer about my inquiry about the juice. There was loud music playing that gave an ambiance of a cheap hotel. I know for a fact that this is not a four or five star rated hotel. But still, all staff must act like they are working in a hotel and not just regular fastfood place.

This hotel part of the NOVOTEL chain I believe asI always booked with them any chance When I travel although some hotel location seems not properly maintained, although this location in Lucena is a great deal, they have elevator service, the room is cleaned and wide big bed firm and pillows firm comfortable, had a table lamp ac is split type so it’s quiet and working, enough size bathroom, wide hallway, My only dislike is that they don’t provide water and hot water or kettle for a coffee, they have a water dispenser in the ground floor of which charge 10 pesos per refill and 10 pesos if you ask a hot water to deliver to your room although you can get a free hot water in dispenser had to bring your own mug or cup. The staff are very strick on policy regarding the time check in and check out if you want to ask for a extension 200 pesos per hour. Other than that I cannot complain the comfortable they bring. Very quiete during the night.

Absolutely beautiful. It looks like as it is in the pictures. Very friendly and helpful staff. Excellent location. The landing station to the Pagsanjan Falls is just 1-minute walk from the property. There's a 7/11 & Mercury Drugstore within a short walking distance. Really good breakfast choices and we love that they serve brewed coffee. Though the property has also a menu from their kitchen we didn't have the chance to try it. When we craved for halo-halo which is not on their menu, the staff recommended two stores & ordered it for us with delivery. In front on our rooms is a rambutan tree full of fruits. We were able to taste them and they're really good. This property is an absolute gem!