Hotel Pawan Palace Lumbini

We didn't get the room we ordered (and paid for). The unfortunately very meager confirmation from *******, which did not list the room type, was not helpful either. There was a hole where the minibar with refrigerator was supposed to be. Hot water only came when asked one day and not at all the next. Since there were very few guests in the hotel, there was no breakfast buffet. That's ok, but the menu offering was very meager. They also managed to ensure that the tea was only served after all the other breakfast had already been there. The question about booking a car for onward travel was very reluctant to be heard; there was no way to help. The neighboring hotel, where we were not guests, was very kind about this. All in all very disappointing and totally overpriced.

Before going to hotel, we called them and told them that today we would check in as we booked a room in their hotel 2 months ago and also already paid. But then, they tell me that they are fully booked and they dont have any room for us. Even though we booked two months ago and already paid the full amount. After getting angry at them, then they say, they will arrange a room for us. When we go there to check in, the reception said the same thing that they are fully booked and they cannot give us any room. They agreed that they see our booking in their system but they told me that they forgot to wrote our booking down and gave our room to someone else. It was awful. And then when I told them that I would call police on them for cheating on us, they give us a room. And then next day, one of their staff came to me apologizing for this and told us that they would give us complimentary dinner and when we were checking out they brought us a bill for the dinner!!!! And the staff was super rude to us. Never saw such a bad service. Another thing: we asked them about breakfast one night before as we had to leave next morning somewhere early. they said that there will be a buffet starting from 6 to 9.30. we told them specifically that we would come down at 8 as we have to leave at 8.30. when we came down they tell us that there is no buffet and then we found that they were lying to us. there was buffet but it was finished earlier as there was a big group and they did not feel the need to renew it just for two of us even though we were on time and told them one day before!! Very bad service. Literally gave us headaches!! I would highly recommend "Buddha Maya Gardens Resort, Lumbini Hotel" instead of this hotel. We went there afterwards and it was amazing and beautiful, with amazing service

Amazing Food,Great vibes, Extremely comfortable stay, Courteous staff Special thanks to front office staff - Ms. Aasha, always smiling. Great hospitality & friendly atmosphere… People go out of way to ensure you have a good experience.

Great location,really pleasant and clean rooms,all the staff are very helpful and polite.the best part is that the hotel is near by from lumbini,and the food was so delicious.we really enjoyed indian food .if you are visiting lumbini you can choose pawan palace ...

The best part is that the hotel is so near by the lumbini. Hotel was so peace and away from traffic. The room was so wonderful and giving the peace minded thinking. Service and food was very excellent. There staff was very helpful and so kind . My friends also said hotel was very wonderful and perfect to stay in there. If you want to visiting in lumbini you can choose Pawan palace

This hotel is very close to the Lumbini. Spacious rooms, ample parking space, swimming pool, walkway and restaurant make your stay pleasant. I stayed for a business conference and the ball room Siddhartha was amazing. Suraj ji helped us a lot. he is a very caring nature. He managed all our last minute demands. Overall all staff members are supportive. I recommend TripAdvisor community with my 5 star rating.