DoubleTree by Hilton Damai Laut Resort

Nice beach view and wonderful pool playground, suitable for family vacation.

Excellent service and hospitality. Satisfied with the food options.

Very nice peaceful place to stay with small kids. Other than nice swimming pool with many fun slides, they also have kids club (pretend play area), outdoor playground, indoor chess/congkak/dam etc area and very clean private beach. you can spend your whole day in the hotel area. the only downside is very limited restaurant for lunch/dinner at the surrounding area. but no worry you can order grab or choose hotel foods.

Nice hotel

Our 5th time here. Never disappoint. See you again in 3 months time.

Hi Doubletree Damai Laut, May I know is any of these vehicles belong to your hotel owner? (See pic 1). As we been told by your Duty Manager, Jason that these parkings only reserved for the hotel owner/emergency use. We first checked in the hotel on 30/8/24 (Booking No.:32783133097). At that time these parkings were all empty. So my husband & I tried to request to Jason at the reception. We wished to pay & park at there. Unfortunately your unfriendly Jason told us the rule though at that time all the available packing lots were fully occupied. So we forced to park on the passageway like other vehicles (see pic 2). 1 week later, we checked in the hotel again on 8/9/24 (Booking No.:1376730641). But this time we surprised to see this special parkings have been occupied by other hotel guests as per pic 1. Concierge said that these hotel guests had booked the parking 1 week before their arrival. So I assumed the rule changed swiftly in one week or perhaps the guests parked there for emergency like Jason said before. We then tried to park behind a white vehicle, see pic 2. But the security stopped us from doing so and further said they had informed the white car owner to remove his vehicle from there also. Unfortunately we can still see this white vehicle at the same place on the next day after we checked out. Pic 2 is the solid proof. Besides that, we were awaken by the noise of the luggage trolley passed by our room late at night around 1:30am! Can you imagine the noise when this thing runs on a concrete floor that without carpet? All above were the reason why we decided not to extend our stay here but to continue our road trip to other good hotel. We love the landscaping here, and we were regular when it was still under Swiss Garden group. And now the hotel furnishing has upgraded, but management quality still couldn’t keep up. In a nutshell , Doubletree Damai Laut is overpriced & is unable to offer the 5-star hospitality experience by Hilton. PS: Thank you Linda, Raagesh & Maisarah for their unparalleled service.

Fantasy, and valued to stay in!