Vienna Hotel (Luoyang Longmen High Speed Railway Station)

Vienna Hotel (Luoyang Longmen High Speed Railway Station) Reviews

Vienna Hotel (Luoyang Longmen High Speed Railway Station)

Intersection of Tongqu Road and Yongtai Street, Luoyang, ChinaView Hotel Details
Vienna Hotel (Luoyang Longmen High Speed Railway Station)
Vienna Hotel (Luoyang Longmen High Speed Railway Station)Vienna Hotel (Luoyang Longmen High Speed Railway Station)Vienna Hotel (Luoyang Longmen High Speed Railway Station)
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Vienna Hotel (Luoyang Longmen High Speed Railway Station) Guest Reviews

4.7/5
Outstanding
1845 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All Reviews(1845)
Positive reviews(1815)
Reviews with photos/video(161)
Easy to get around(330)
Convenient location(317)
Close to train station(230)
Friendly front desk staff(149)
Large rooms(87)
Perfect for business trips(31)
Nice shower(19)
Average towels(7)
Negative reviews(30)
Guest User
Superior Queen Room
Stayed in May 2024
Friends
19 review
2.7/5
Posted on May 12, 2024
The wifi in the hotel is very bad. . Very slow and cannot login to some websites. The breakfast is horrible. No coffee and tea. I had to bring tea bags from the room to make my own tea. The food selection is very limited. The only good point is it is 800 meters from the Longmen railway station. I don’t recommend this hotel. There should be better hotels in Luoyang
Guest User
Superior Queen Room
Stayed in Jun 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Amazing hotel. Location is perfect, people are lovely , the rooms are nice and clean.
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
5 review
4.5/5
Great
Posted on May 4, 2024
Clean and comfortable, lovely staff. Breakfast was so-so and housekeeping did not wipe coffee drips and shaver stubble around sink, but everything else was great.
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 28, 2024
We really enjoyed everything! The only thing we would have liked a little richer was the breakfast: a few more fruits and coffee would have suited our tastes. Thank you for your hospitality!
Guest User
Superior Queen Room
Stayed in Nov 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 12, 2023
设施:ok 卫生:ok 环境:ok 服务:ok
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Family
2 review
4.7/5
Amazing
Posted on Apr 26, 2024
Good location
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 3, 2024
The customer service staff of Vienna Hotel (Luoyang Longmen High-speed Railway Station) has a very good service attitude. 👍 When the weather is hot, there will be sour plum soup and lemonade for you when you enter the door. There are also navigation route pictures to the scenic spots. This picture is especially good for us elderly people (thumbs up 👍) because we didn’t see it when we went to several hotels this time. When we left the hotel, the waiter also gave us a few bottles of water and said that it would quench our thirst on the road in hot weather. Thank you for the warm reception of the customer service staff!
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Response from Property: Ding Dong~ Hello, dear friend! Seeing your 5-point praise makes us feel full of motivation. Your recognition is our motivation. I wish you a pleasant journey~❤Heart❤Mmmmm —————— Xiao Wei will continue to work hard
Guest User
Superior Queen Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 1, 2024
The service is very good. It is very convenient to go to Longmen Grottoes and the city. You can take a taxi at any time. It is also convenient to take the high-speed rail just opposite. There is a good Monster BBQ 2 kilometers around, which is cost-effective. The overall consumption in Luoyang is relatively low. Facilities: It is recommended to replace the toilet seat with a set.
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Response from Property: Dear guest: Hello! Thank you very much for your patronage and comments. Your recognition of the management, service quality and taste of Vienna Impression Hotel is an incentive for us to surpass ourselves. Continuous innovation and continuous improvement of service quality are our unremitting goals. Bringing pleasure and enjoyment to guests is our service tenet. We look forward to your stay again, and wish you good health, a happy family, and a pleasant journey!
愛德華台北
Superior Queen Room
Stayed in Jun 2024
Solo travelers
11 review
4.2/5
Very Good
Posted on Jun 23, 2024
The price is good. It may also be because members are upgraded to large deluxe rooms. great There is no welcome fruit (the hotel said there is no welcome fruit this season??? Only give me one breakfast roll
Original TextTranslated by Google
Response from Property: Thank you for taking the time to comment. If you encounter any problems during your stay, please report them to the front desk in time. The hotel has someone on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. We have always been concerned about the guests' experience during their stay. The hotel does not have welcome fruit for the time being. Thank you very much for your valuable suggestions. We will reflect them. Thank you again for your comments. We sincerely look forward to your visit again. I wish you a happy life and happiness every day!
Xiawei
Superior Room (2 beds)
Stayed in Apr 2024
Family
14 review
5.0/5
Outstanding
Posted on Apr 25, 2024
It is very close to the Longmen High-speed Railway Station, and the food nearby is also convenient. At night, the surrounding area and the high-speed railway station are lit up, which is very beautiful.
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6/19
Response from Property: Hello dear guests! I am your online personal butler "Xiaowei". Thank you for taking your precious time to write a sincere review of Vienna Luoyang Longmen High Speed ​​Railway Station Branch. Thank you very much for your recognition of our services. Your satisfaction is our driving force for continuous advancement. We will continue to work hard to give you a better stay experience. Xiaowei hopes that you will come home often and give me the opportunity to bring you new surprises!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The hotel is in a great location, just a 10-minute walk from the high-speed rail station, and not far from the Longmen Grottoes. The front desk lady was very friendly and welcoming. The bus to Chongdu Valley was at around 4pm, and the lady took the initiative to help us with the late check-out. She also provided disposable raincoats when it rained, making us feel the warmth of home. I will stay here again next time I come to Luoyang. Great!
Original TextTranslated by Google
Response from Property: Thank you for your five-star rating of our hotel and for providing such real hotel pictures, which make everyone feel as if they are there even though they are not there. On behalf of all the staff, Xiaowei would like to thank you again for your kindness. We will also work hard with your expectations for more guests, better service and higher quality!
hxxmn521
Superior Room (2 beds)
Stayed in Jun 2024
Family
9 review
4.8/5
Amazing
Posted on Jun 8, 2024
It's right next to the Longmen High Speed ​​Railway Station, very easy to find, only 5-10 minutes' walk away. The customer service lady is very enthusiastic and very nice. It's also very close to the Longmen Grottoes, and a taxi only costs 10 yuan, which is very convenient.
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Response from Property: Thank you for your review. We will keep working hard. We have the best accommodation environment. Xiaowei is also working hard to provide the most considerate service to leave the best accommodation experience for every guest we welcome. I hope you can pay more attention to Xiaowei. Xiaowei's growth is inseparable from your support. Thank you for your review and look forward to meeting you again.
Guest User
Superior Queen Room
Stayed in Jun 2024
Couples
2 review
1.5/5
Posted on Jun 2, 2024
I went to see Sister Cai's concert. I wanted to book a hotel near the high-speed rail station. When I arrived at the hotel after the concert, they said that there were only rooms on the first floor. It didn't matter. I liked the Vienna brand and booked it on the first floor. When I got to the room, there was a smell. I was ready to sleep. I touched the quilt, bed sheet, and quilt cover. They were wet. I opened the pillowcase and it was black inside. How can I sleep like this? I don't understand why the hotel didn't control the room well when I booked the room at noon. My suitcase had been delivered to the hotel in advance, and they called me to confirm the arrival time. Why didn't they keep the room, but said that there was only this one? Was I the last one to book the room? Later, the security uncle came to help change the bed sheet and quilt cover.
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Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Foxiadi
Superior Queen Room
Stayed in May 2024
Friends
16 review
3.7/5
Posted on May 20, 2024
The location is good, next to the train station, and the room size is OK. However, the hygiene is a bit poor. There are hairs on the bedside table and sofa that have not been cleaned, and the towels are stained and still in use.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for sharing your stay experience with us and providing us with valuable comments and suggestions for our work! We have made improvements in time. We failed to leave you with perfect memories this time. We look forward to making up for it next time (give us a chance!) We are working hard and look forward to your witnessing! wish all the best!
Kaixinlvyou,fufuheqiu?
Deluxe Room (2 beds)
Stayed in May 2024
Family
84 review
5.0/5
Outstanding
Posted on May 15, 2024
When traveling, Vienna Hotel is one of the must-choose hotels. This Vienna Hotel at Luoyang Longmen High-speed Railway Station is still a great choice and experience! The hotel is within walking distance of the high-speed railway station. The surrounding area is quiet and clean, convenient for travel, and the Longmen Grottoes are very close; there are also many restaurants and restaurants around. The hotel itself has thoughtful service and complete and practical facilities. It is very good to rest at night👍 There is no external noise (except that some guests in the hotel walk too loudly)! Give five-star praise to the front desk receptionist, room cleaning and breakfast staff!
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Response from Property: "Xiaowei is very grateful for your support and affirmation of Vienna Hotel. Xiaowei has always adhered to the core mission of "making every corner of the world feel like home" and treats every guest as our family. Welcome home, Xiaowei will always be your second home!"