Waldorf Astoria Lusail, Doha Reviews

Response from Property: Dear Guest User,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our hotel's location and its proximity to the mall. We strive to provide a seamless and enjoyable experience for all of our guests, and we’re sorry to hear that there was some confusion regarding the description of accessible rooms on our website.We understand how important it is for the information to be clear and precise. Your feedback regarding the term “accessible” is valuable, and we will work to improve how this is communicated in the future. To avoid any misunderstanding, we will consider using clearer icons or detailed explanations to ensure that the meaning is easily understood by all guests.We appreciate you bringing this to our attention and will take immediate steps to enhance the accuracy and clarity of our descriptions. If you have any other suggestions or concerns, please don’t hesitate to reach out.Thank you once again for your feedback, and we hope to welcome you back for another wonderful stay soon.Warm regards,Waldorf Astoria Doha Lusail

Response from Property: Dear sharonttThank you so much for taking the time to give us your amazing feedback. I am so incredibly overjoyed that you had such an amazing stay with us. I do hope that you have returned since, as it is always a pleasure for us to create memorable moments for you and your family.With Kind Regards,Chris FranzenGeneral Manager

Response from Property: Dear Mohd k. Alkhalifa,Thank you very much for visiting our hotel and for taking the time to give us your feedback. We are very proud of what we have accomplished in this hotel and we are glad to see that you have enjoyed your experience.We hope to welcome you back again soon. With Kind Regards, Chris Franzen General Manager

Response from Property: Dear Valued Guest,Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. Blanche at the front desk is truly dedicated to providing attentive and hospitable service to all our guests, and we are thrilled that she could make your stay even more memorable by personally delivering local specialties to you. We will be sure to pass along your kind words to her. We look forward to welcoming you back for another fantastic experience in the future!With Kind RegardsChris Franzen General Manager

Response from Property: Dear Chenkai, We are incredibly happy to hear that our team members could fill your stay with heart-warming hospitality. It is a pleasure to read that you enjoyed your stay with us. The entire team is looking forward to welcoming you back and do not hesitate to contact us if we can assist you with anything in the meantime.With Kind Regards,Alex WillatsGeneral Manager

Response from Property: Dear Guest User,We are delighted to hear that you enjoyed your stay with us! We strive to provide a luxurious experience for our guests, and it's wonderful to know that you found our facilities and exclusive beach to your liking. We take great pride in our breakfast offerings, and we're thrilled that you found them particularly delicious. Thank you for choosing us, and we hope to welcome you back again soon!With Kind RegardsChris FranzenGeneral Manager

Response from Property: Dear Sonzi010,We are thrilled to hear that you had such a positive experience during your stay with us, and we are glad that we were able to showcase the light and warmth of hospitality that we are known for. We look forward to having you with us again in the near future.With Kind Regards,Alex WillatsGeneral Manager

Response from Property: Dear Guest User,Thank you for your wonderful review! We're delighted you enjoyed your experience and appreciate your compliments on our facilities and service.We're sorry to hear that breakfast didn't fully meet your expectations. Your feedback is valuable, and we'll certainly take it into consideration as we strive to improve. We hope to have the pleasure of welcoming you back.With Kind Regards,Chris FranzenGeneral Manager

Response from Property: Dear Anonymous User,Thank you for your kind words! We are thrilled to hear that you had a perfect stay with us at Waldorf Astoria Doha Lusail. It’s wonderful to know you had such a great experience, and we look forward to welcoming you back for another amazing visit in the future.If there is anything we can do to make your next stay even more special, please don’t hesitate to let us know.Warm regards,Waldorf Astoria Doha Lusail

Response from Property: Dear Anonymous User,Thank you for sharing your feedback with us. We're thrilled to hear that you found our hardware service to be satisfactory in every aspect. However, we sincerely apologize for any inconvenience caused by the discrepancy between the booking picture showing a sea view room and the actual room provided. We understand the importance of transparency and accuracy in our offerings, and we regret any misunderstanding that occurred. Rest assured, we will review our booking process to ensure that such discrepancies are minimized in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience. If there's anything further we can do to assist you, please don't hesitate to reach out.With Kind RegardsChris Franzen General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us and that you found our room spacious, bright, and comfortable. It's fantastic to know that you appreciated our new facilities and that our staff's professionalism and friendliness added to your overall experience. We truly value your recommendation and look forward to welcoming you back for many more enjoyable stays in the future!With Kind RegardsWaldorf Astoria LusailDoha

Response from Property: Dear Guest User,Thank you very much for taking the time to rate and review our hotel. We are delighted to see that you were satisfied with your experience and our outstanding hospitality. Rest assured that we will share your positive feedback with the team, and we look forward to having you with us again in the near future.With Kind Regards,Alex WillatsGeneral Manager

Response from Property: Dear Abdullah Mo,Thank you for taking the time to share your positive experience! We're delighted to hear that you found our hotel clean and our staff polite, cheerful, and quick to serve. It's especially rewarding to know that our treatment with children met your expectations. We look forward to welcoming you back on your next visit.With Kind RegardsChris FranzenGeneral Manager