Jiangxi Tianmu Lushan Hot Spring Resort Area Guest Reviews
4.3/5
592 review
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Location4.4
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(592)
Positive reviews(521)
Reviews with photos/video(131)
Relaxing hot springs(108)
Classy environment(86)
Friendly front desk staff(22)
Loved the view(17)
Close to amusement park(17)
Tasty food(14)
Poor air conditioning(11)
Perfect for families(10)
Negative reviews(71)
Guest User
Deluxe Standard Room
Stayed in Apr 2024
Couples
6 review
3.0/5
Posted on Apr 10, 2024
Pretty old hotel. Needs deep cleaning especially the bathroom. Far below expectation. However, breakfast was ok.
Response from Property: Dear customers, thank you for choosing our hotel and leaving your valuable comments. We apologize for the problems you reflected. We will immediately follow up your suggestions and strengthen our deep cleaning work to ensure that every detail is not ignored. At the same time, we are glad that you think our breakfast is good, we will continue to improve the quality of service, and hope you can come back next time and have a pleasant holiday in our cleaner and comfortable environment. Thank you again for your comments, and we look forward to serving you again.
Cathie Chua
Boxintang Elegance Double Bed Suite
Stayed in Mar 2024
Family
7 review
2.2/5
Posted on Apr 17, 2024
Never inform and give us the rm at Level 4. We are having big lugguges. Furthermore, all their rm at Level 1 to 3 are empty. The staff just don't bother to check.
Response from Property: Thank you very much for your feedback. We are very concerned about the comments of each guest, and we are very sorry that your stay experience in our hotel did not meet your expectations. We have been working hard to provide guests with a more comfortable accommodation experience. Before your next stay, we will carefully investigate and improve your questions to ensure that your next stay experience will be improved. Thank you again for your comments and look forward to serving you next time.
Lengyueruxin
Deluxe Standard Room
Stayed in May 2024
Family
44 review
4.5/5
Great
Posted on May 9, 2024
Facilities: Old,
Health: OK
Environment: good
Service: Very good
I went to enjoy life with my adult hot spring ticket. Unexpectedly, there was such a small bug rolling in the water in the first pool. I was so scared. Later, I reported to the waiter that she said it was an insect that fell from the tree and had such strong vitality...
There was a lack of tourists during May Day and many projects were not opened, but it’s understandable⋯⋯
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Response from Property: Thank you very much for choosing to stay in our hotel and for your affirmation of our service and environment. At the same time, we are also very sorry that you found small insects in the hot spring. We are deeply sorry. We have been committed to ensuring the safety and comfort of our guests and will further strengthen our management and supervision. Make your experience more perfect.
Thank you again for your support and attention to us, we look forward to your next visit!
Shanzhongzhongshanren
Family Suite
Stayed in May 2024
Family
14 review
4.5/5
Great
Posted on May 3, 2024
The hot springs are very good. They are real hot springs. The environment is very nice, quiet and unique. And there is also Premier Zhou’s old office, Enlai Building.
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Response from Property: Thank you very much for choosing our hotel and giving such a high evaluation of our hot spring and environment. We are very proud to provide you with a first-class hot spring and a comfortable experience based on its quiet and unique environment. We attach great importance to the protection and inheritance of historical relics, and we are very honored to allow guests to personally experience the historical value and cultural heritage of Premier Zhou Enlai Building in our hotel. Thank you again for your support and affirmation, and we look forward to welcoming you again in the near future.
Anonymous User
Deluxe Standard Room
Stayed in May 2024
Travel with friends
4 review
2.7/5
Posted on May 2, 2024
Must comment,
The overall facilities are relatively old, the room has a peculiar smell, the waiter was called to deal with it, and he kept asking the guests, "Is it the smell of your clothes?" "Is it the smell of your shoes?" I was helpless and had to quickly ask the waiter to leave, otherwise it would be impossible to say that I have a body smell.
The hot spring service is good by the way. I am talking about the service, enthusiasm and patience.
However, the breakfast is not satisfactory. I am still talking about the service, not the dishes. I haven't finished eating yet, and the cleaning lady is next to me. Can you clean it? Can you collect it? I kept saying, wait a minute. I haven't finished eating, but the aunt actually said that she would wait next to me, pushing the garbage truck. How can I eat? Very speechless.
I can't stand it, so I called them to give feedback, but they kept asking you which room you are in. Why? Shouldn't I listen to the situation? It's really wrong.
There are also good services. There is a shuttle bus from the guest room to the restaurant.
If it weren't for my colleague's recommendation, I wouldn't choose this, and I won't choose it in the future.
I have to say it.
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Response from Property: Dear customer, we are sorry that our hotel facilities did not meet your expectations. We are very sorry for the problems you encountered during your stay in the hotel. We will take these issues more seriously. We hope that we will have the opportunity to serve you again and make you satisfied. Thank you again for your evaluation, and we will continue to work hard to improve our service level.
Anonymous User
Deluxe Standard Room
Stayed in May 2024
Family
1 review
2.5/5
Posted on May 2, 2024
Not good at all, the food was still in plastic bags, the corn was very hard, the railings on the balcony of the balcony room were peeling, there were a lot of mosquitoes in the room, the facilities were very simple, and fireworks were set off in the middle of the night, hurry to avoid lightning

Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to hear that your stay experience did not meet your expectations. We are deeply sorry and deeply reflect on our services and facilities. We will take positive actions to solve all the problems you mentioned, including strengthening food safety control, improving room hygiene and facilities, and avoiding noise disturbance at night. We hope you can give us another chance to experience our improvements and enhancements firsthand, and we look forward to providing you with better service. Thank you again for your feedback and wish you a happy life.
Yuebanqifeng
Deluxe Single Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 13, 2024
We came to Lushan on a whim this time. It was already evening when we arrived there. We had dinner at the B&B and the hot spring hotel recommended by local villagers. They said Tianmu was the earliest hot spring in Lushan and it was a real hot spring, while some were fake. They recommended us to Tianmu. We brought our kids with us and had a lot of fun. The hotel was big and the hot spring was really good. We were also lucky as we came to Lushan on a whim and it was snowing on the mountain, so we could enjoy the snow scenery the next day.
Original TextTranslated by Google
6/16
Response from Property: Thank you for choosing to stay at Lushan Tianmu Hot Spring and sharing your pleasant experience. We are glad to hear that you and your family enjoyed our hot spring and hotel facilities.
Lushan is a beautiful place and we are glad that you can experience this rare snow scene during your trip. Thank you again for your choice and support, and we look forward to providing you with a pleasant stay again.
Guest User
Deluxe Standard Room
Stayed in Mar 2024
Couples
62 review
4.5/5
Great
Posted on Mar 20, 2024
The room is spacious and a little old, but the hygiene is OK and the service staff is very nice. The surrounding environment is really good, there is a hot spring resort, which is very large and you can go around and eat nearby. The only drawback is that the elevator is not very powerful, and the tenants are trapped inside. Fortunately, the building is not high and you can walk upstairs.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your evaluation. We are glad that you like our spacious room and good service attitude. At the same time, we also thank you for your appreciation of our surrounding environment. We will continue to provide guests with better service and experience. Regarding the elevator problem, we will make improvements to ensure the guests' stay experience. I hope you have a pleasant journey. Looking forward to welcoming you again.
Guest User
Boxintang Elegance Twin Suite
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
It was a very comfortable trip. I was full of energy. I climbed up Mount Lushan in one breath the next day. It was perfect and easy! Thank you Tianmu!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Tianmu Hotel and sharing your wonderful travel experience. We are glad to see that you had such a pleasant stay in our hotel and felt full of energy during the mountaineering in Lushan Mountain. We have been committed to providing guests with thoughtful service and comfortable accommodation experience. We hope that you will choose us again as your next stop in the future. We will provide you with more perfect service and pleasant experience.
Xiaoxingqulvxing
Boxintang Elegance Double Bed Suite
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The suite is over 50 square meters, and there is an outdoor small bath in the room for self-bathing.
The hotel also gave two hot spring tickets, which was good.
The service was good, and there was a shuttle bus inside the resort to take you directly to the downstairs of the hotel.
There were several restaurants at the door, which was convenient for eating.
It was also a few kilometers away from the Donglin Buddha, and I was satisfied overall.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel! We're glad to hear your comments about our facilities and services, especially our hot spring tickets and shuttle service, which made your vacation a relaxing and enjoyable one. We know that the size and quality of living space are very important to a traveler's comfort, and we are very happy that our work can be recognized by you. In addition, the restaurants at the door and the convenient distance from Donglin Giant Buddha also improve your stay experience, and we will provide you with better services and experiences in the future. Thank you for your review and we look forward to serving you again.
Guest User
Boxintang Elegance Twin Suite
Stayed in Feb 2024
Family
9 review
1.2/5
Posted on Feb 12, 2024
The Boxintang where I stayed was renovated from several unfinished buildings! The external environment of the hotel is similar to that of an ordinary rural area, the facilities in the hotel are old, and the price is totally not worth it! Breakfast was basically gone before 10 o'clock (there were still many people eating at this time). The service during the Spring Festival was not humane at all! It is not worthy of the Tianshu brand!
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Response from Property: Dear customer, first of all, thank you very much for choosing to stay at Bo Xin Tang. We are very sorry for your comments. As we have always been committed to providing the best service and experience, we deeply regret your dissatisfaction. We noticed that you mentioned the problems with the external environment and facilities. We will immediately check the hotel in order to provide guests with better service and experience. We will pay attention to the breakfast time issue you mentioned from beginning to end. We are officially committed to improving our service quality and increasing our customer satisfaction. Thank you for your feedback. We hope you will visit our hotel again. During your next stay, we will definitely do our best to improve our service and give you a better stay experience.
Guest User
Deluxe Standard Room
Stayed in Feb 2024
Family
2 review
1.0/5
Posted on Feb 12, 2024
We originally planned to take advantage of the New Year to soak in the hot springs here and then go to Mount Lushan for fun. Who knew that this would happen the next morning? I will never come to Tianmu Hot Spring Resort Hotel again.
My sister was beaten up at Tianmu Hot Spring Hotel because of a car incident. . .
You have to take a car to eat at this hotel. When the car came, my sister, my two daughters and I were ready to get on. There were three seats in a row. My eldest daughter and my sister had already got on. A woman in white clothes squeezed the door of the car to prevent my aunt and my mother from getting on. Then we couldn't argue, so my aunt asked my sister to get off the car, saying "We will get off and not sit anymore." She was going to wait for the car behind with my aunt, but who knew that the woman was still blocking the door of the car. My sister said, "I asked you to sit, but you won't let me get off?" The woman got angry for no reason, and she and her relatives, a total of five people, grabbed my sister and beat her. My family members are all women, and my aunt, my mother, and my eldest aunt went up to protect my sister. When she was beaten, no security personnel of the hotel stepped forward to stop it. The front desk was watching the show on the side. I was the first to call the police. A staff member came to persuade the fight, but the other party didn't listen at all and still rushed up to beat me. In the end, the hotel shirked all responsibilities. I want to ask: 1. Why is there no security personnel in the hotel? 2. There were many people at the hotel lobby entrance during breakfast time, why were there no staff to maintain order? 3. Why didn't they call the police immediately when provoking a quarrel, but instead stood by and watched? 4. Later, the police intervened and asked to retrieve the personnel information, but the hotel did not cooperate. The check-in registration information could not be found (the reason was that the platform could not see the information when registering, and then said that the guest could not find it when checking out). Would eight people check in without identity information registration? The phone number left was still an empty number
For a hotel with no security, where can't you get safety protection when something happens, where do the good reviews on the Internet come from?
Hygiene: Poor
Environment: Poor
Service: Very poor attitude
Facilities: Poor
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your bad experience in the hotel. We have always been committed to providing guests with high-quality services and a comfortable accommodation experience, but the incident you experienced was an emergency. The hotel security personnel rushed to the scene as soon as possible to ensure the safety of the guests. At the same time, we also actively cooperated in the investigation of the entire incident. After this emergency, we will increase the number of staff in the case of large passenger flow to maintain order in the hotel.
Finally, our hotel deeply apologizes for your trip. If you have any questions or suggestions, we will be happy to help you. Thank you.
Guest User
Deluxe Standard Room
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 4, 2024
There are many hot springs and the water is very good. But the sanitation of the locker room is very average. The hotel room has floor heating, the bath water is very warm, and the air conditioning is sufficient. It is recommended in winter. The carpet hygiene does need to be improved.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay in our hotel. Your feedback is very important to us.
First of all, we are very happy to hear that you are full of praise for our hot spring pool and spring water. We have always insisted on providing guests with the best services and facilities, and strive to give you the best experience in the hotel.
We are sorry to hear your feedback on the sanitation of the locker room environment. We will further strengthen the sanitation management to ensure that the environment of the locker room is clean and hygienic, so that guests can feel comfortable and assured in the locker room.
Regarding the facilities in the room, we are very happy to hear that you like floor heating, bath water and air conditioning. We pay great attention to the comfort and quality of the guest room facilities, so that guests can feel the warmth of home in the cold winter.
We noticed that you mentioned in your comments that the hotel carpet hygiene needs to be improved. We will immediately strengthen the carpet hygiene management to ensure that the environment of the guest room is clean and fresh.
Thank you again for choosing to stay in our hotel. We look forward to serving you next time and giving you a more pleasant stay experience.
Guest User
Featured Cabin
Stayed in Jan 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 20, 2024
The sister who served the room was very nice. When it rained two days ago, she even gave us an umbrella to keep us from getting wet. The cabin was very quiet to live in. However, we had to go outside to take a shower, which was a little inconvenient. Everything else was good. fine
Original TextTranslated by Google
Response from Property: Thank you very much for your feedback and evaluation. We are very pleased with your evaluation of the room service. Our staff will continue to work hard to improve service quality and hope to provide every guest with a better accommodation experience. Regarding the issue of rain, our staff will provide umbrellas to guests at any time to ensure that guests’ itinerary is not affected. As for the outdoor shower issue, we are very sorry for the inconvenience caused to you, but since it is a resort villa-style design, we will try our best to provide guests with a more considerate service experience while protecting the privacy of the guests. Thank you again for visiting and we look forward to your next visit.
Guest User
Boxintang Elegance Double Bed Suite
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 15, 2024
The private soup is very good, and there is a hotel car to pick you up and drop off, which is a great experience
Original TextTranslated by Google
Response from Property: Thank you very much for your review. We are happy to hear that you are very satisfied with our private soup and pick-up and drop-off services. We have always been committed to providing guests with excellent service and comfortable accommodation experience. We will continue to work hard to provide better services to every guest. Thank you again for your visit and we look forward to your next stay.